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Customer Success Manager Jobs in Encinitas, CA (NOW HIRING)

Ctnd

Customer Success Manager

San Diego, CA · On-site

$70 - $150/hr

Cre8tive Technology & Design is seeking a Customer Success Manager to support our business by fostering exceptional customer relationships with existing clients. Join us in revolutionizing the way ...

Juno Inc

Customer Success Manager

San Diego, CA · On-site

Customer Success Manager Juno is the tax technology platform building authentic, lasting relationships between tax professionals and clients. By combining innovative automation with empathetic ...

AbacusNext

Customer Success Manager

San Diego, CA · On-site +1

$70K - $80K/yr

Overview We are seeking a results-driven Customer Success Manager focusing heavily on revenue expansion, upselling, and proactive opportunity hunting . You will act as a strategic partner to ...

Shield AI

Staff Customer Success Manager

San Diego, CA · On-site

$110K - $170K/yr

The Customer Success Manager will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software. This role involves proactive ...

Intuit

Customer Success Manager (Services)

San Diego, CA · On-site +1

We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions-including payment ...

ServiceNow

Customer Success Manager

San Diego, CA · On-site

$89K - $133K/yr

... customer feedback and helping share the product roadmap Qualifications To be successful in this role you have: * You have 5+ years of account management, implementation, or sales experience in ...

Seismic

Customer Success Manager II

San Diego, CA · On-site

$70.40 - $96.70/hr

Overview As a Customer Success Manager ~ Financial Services (CSM), you will play a pivotal role in ensuring the long‐term success and satisfaction of our mid‑market, financial services customers.

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Encinitas, CA

Customer Success Manager information

See Encinitas, CA salary details

$34.9K

$89.2K

$150.4K

How much do customer success manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer success manager in Encinitas, CA is $89,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,900.00 and $106,300.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Encinitas, CA?

The most popular types of Customer Success jobs in Encinitas, CA are:

What job categories do people searching Customer Success Manager jobs in Encinitas, CA look for?

The top searched job categories for Customer Success Manager jobs in Encinitas, CA are:

What cities near Encinitas, CA are hiring for Customer Success Manager jobs?

Cities near Encinitas, CA with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Encinitas, CA as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $89,218 per year, or $42.9 per hour.

Customer Success Manager

Ctnd

San Diego, CA • On-site

$70 - $150/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Cre8tive Technology & Design is seeking a Customer Success Manager to support our business by fostering exceptional customer relationships with existing clients. Join us in revolutionizing the way manufacturers operate by optimizing their technology footprint through ERP and Product Lifecycle Management.

Cre8tive Technology & Design is an industry-leading technology partner specializing in end-to-end business solutions that amplify efficiency, effectiveness, and productivity for manufacturers. As a Premier Epicor ERP partner, we leverage our cutting‑edge Collabor8te Implementation methodology to tailor solutions to the unique needs of each company.

As a Customer Success Manager, you will play a pivotal role in our Sales team. Your responsibilities include building customer relationships, providing proactive strategies, and educating customers on the use and benefits of Cre8tive’s products. By creating positive customer experiences, you will assist in elevating client retention and ensuring customer satisfaction. Your proven experience in consulting engagements and project management will contribute to the success of our projects.

How you will make an impact
  • Continuously add value, for Cre8tive and Cre8tive customers
  • Foster trust, cooperation, and a culture of excellence within the Sales team
  • Drive excellence, improve our reputation as a manufacturing advice source
  • Drive change with diplomacy, by delivering education, bridging the gap between legacy and future states
Perks & Benefits
  • Total Compensation range of $70,000-$150,000
  • Full benefits package including medical, dental, and vision.
  • Company-sponsored 401k plan with a 4% match
  • 10 paid company holidays
  • Generous paid vacation policy
  • Home based work, when not on site with customers
To qualify for this role
  • Bachelor’s degree (Business, MIS, IS, Education or related) required
  • 5+ year of previous experience in a customer-facing role, such as Customer Success, Customer Support, Consulting, or Account Management
  • 5+ years’ experience consulting or project management for Epicor or similar ERP systems required
  • Experience using Visio, Smartsheets, and Salesforce preferred
  • Ability to travel 5-30% for customer engagements
To be successful in this role
  • Build trust and effective communication at all organizational levels
  • Thrive as an individual contributor as well as in collaborative large interdependent teams
  • Have strengths in modeling best practices and maintaining deliverables
  • Be a champion of innovation, adaptability, and positive outcomes

Cre8tive Technology & Design is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, status as a protected veteran, or a qualified individual with a disability.

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