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Remote Customer Success Jobs in Berkeley, CA (NOW HIRING)

Menlo

Customer Success

San Francisco, CA · Remote

The Role We are looking for a Customer Success Manager to own how the world adopts, loves, and grows with Asimov. This is a growth role at heart, sitting close to marketing and owning the customer ...

Canals

Customer Success Manager

San Francisco, CA · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Feedly

Customer Success Manager

Redwood City, CA · Remote

Company Description At Feedly, we care passionately about the success of our customers. With more ... You either live in the San Francisco area or are interested in a remote working experience. DURING ...

Autodesk

Customer Success Manager

San Francisco, CA · Remote

$100K - $154K/yr

Co-create and execute tailored Customer Success Plans with assigned customers, aligning on their mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions, while driving ...

Autodesk

Customer Success Manager

San Francisco, CA · On-site +1

$92K - $165K/yr

Co-create and execute tailored Customer Success Plans with assigned customers, aligning on their mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions, while driving ...

Five9

Associate Customer Success Manager

San Ramon, CA · On-site +1

$129K/yr

Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Trunk Tools

Sr. Customer Success Manager

San Francisco, CA · On-site +1

$120K - $153K/yr

In this role, you will be responsible for ensuring that our customers achieve success with our ... Learning & Growth stipend Flexible long-term work options (remote and hybrid) Free lunch provided ...

Overjet

Director of Customer Success, SMB

San Mateo, CA · On-site +1

The Role As a Director of Customer Success, SMB at Overjet, you will play a crucial role in building out our customer success function and driving retention, adoption, and expansion across our SMB ...

Overjet

Director of Customer Success, DSO

San Mateo, CA · On-site +1

The Role As a Director of Customer Success, DSO at Overjet, you will play a crucial role in building out our customer success function and driving retention, adoption, and expansion across our SMB ...

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All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Berkeley, CA

Remote Customer Success information

See Berkeley, CA salary details

$39.8K

$101.7K

$171.4K

How much do remote customer success jobs pay per year?

As of Aug 23, 2026, the average yearly pay for remote customer success in Berkeley, CA is $101,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,900.00 and $121,200.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Berkeley, CA?

The most popular types of Customer Success jobs in Berkeley, CA are:

What are popular job titles related to Remote Customer Success jobs in Berkeley, CA?

For Remote Customer Success jobs in Berkeley, CA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success jobs in Berkeley, CA look for?

The top searched job categories for Remote Customer Success jobs in Berkeley, CA are:

What cities near Berkeley, CA are hiring for Remote Customer Success jobs?

Cities near Berkeley, CA with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Berkeley, CA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $101,707 per year, or $48.9 per hour.

Customer Success

Menlo

San Francisco, CA • Remote

Full-time

Posted 5 days ago

Job description

About Menlo

Menlo Research is an Applied R&D lab building Asimov, an open-source humanoid robot platform, and the full software stack that powers it. Our mission is to make humanoid labor economically viable, turning software into physical labor at scale. We build across the full stack: hardware architecture, locomotion, autonomy, simulation, and infrastructure. We move fast, ship to real robots, and open-source everything we can. If you want your work to matter beyond a paper or a demo, this is the place.

The Role

We are looking for a Customer Success Manager to own how the world adopts, loves, and grows with Asimov. This is a growth role at heart, sitting close to marketing and owning the customer from first touch to renewal. You will turn interest into onboarded users, users into champions, and champions into revenue across the community and partner network.

What You'll Do

  • Own a revenue target across your account base, including new business, expansion, and renewals

  • Own the customer journey end to end, from first touch and onboarding through adoption, retention, and growth

  • Turn community interest and inbound into onboarded, active, paying users

  • Build the customer stories, case studies, and references that feed the marketing engine

  • Spot expansion and upsell opportunities early and turn happy users into growing accounts

  • Run onboarding, enablement, and lifecycle programs that scale across cohorts

  • Be the voice of the customer back to marketing, product, and leadership

  • Keep a clean pulse on adoption, churn risk, and account health across the base

What We Look For

  • 3+ years in customer success, account management, or growth, with real ownership of a number

  • A track record of driving adoption, retention, and expansion in a fast-growing product

  • Strong relationship and storytelling instincts that turn users into advocates

  • Sharp communication that meets customers where they are and moves them forward

  • Bias for action in a fast-moving, ambiguous, ship-first environment

  • Genuine curiosity about robotics, open-source, and the community building on it

Nice to Have

  • Experience at an open-source, developer-facing, or hardware company

  • Background bridging customer success and marketing or growth

  • History building community, running lifecycle programs, or scaling a self-serve motion

  • Former founder, open-source contributor, or side-project builder

Why Join Menlo

You will own how a global community adopts and grows with Asimov. You will carry the number, shape the customer stories that power our brand, and see your impact in real deployments and real revenue, not slide decks. If you want to help turn open hardware into real work, come build with us.

A Note on AI

You don't need deep AI expertise for every role, but we do expect everyone at Menlo to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement. When that's the case, we'll say so explicitly in the qualifications. People who thrive here don't treat AI as a novelty. They use it to think better, and make their work easier for others to build on.

Equal Opportunity and Accommodations

We hire talented people from a wide range of backgrounds. If you're excited about a role but don't meet every bullet, we still encourage you to apply. Menlo Research is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Menlo provides reasonable accommodations during the application process. If you need one, please let your recruiter know.