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Customer Success Associate Jobs in Berkeley, CA (NOW HIRING)

Mathnasium

Customer Success Associate

Menlo Park, CA · On-site

$60K - $70K/yr

The Customer Success Associate is a leadership-track role to focus on student success in math achievement. Gain hands-on experience in operations, customer service, team coordination, and business ...

Numeric

Customer Success Associate

San Francisco, CA · On-site

Do you get energized by solving tactical problems while learning the strategic side of customer success? If any of that resonates, this role is for you. As an Associate Solutions Manager, you'll be ...

Ra

Customer Success Associate

San Francisco, CA · On-site

You will be part of a team that believes that believes in employees success! They are a dynamic ... You have 1-2 year sales experience selling solutions or consultative sales and customer service ...

Five9

Associate Customer Success Manager

San Ramon, CA · On-site +1

$129K/yr

Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Associate CSM, you will be the liaison between the customer and Five9 to address customer ...

Krea

Customer Success

San Francisco, CA · On-site

Founding Customer Success Manager Krea is building next-generation AI creative tools for artists, designers, and studios. Our mission is to make AI intuitive, controllable, and genuinely useful for ...

Krea.ai, Inc

Customer Success

San Francisco, CA · On-site

This role We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative ...

Menlo

Customer Success

San Francisco, CA · Remote

The Role We are looking for a Customer Success Manager to own how the world adopts, loves, and grows with Asimov. This is a growth role at heart, sitting close to marketing and owning the customer ...

Emote

Customer success

Oakland, CA · On-site

Customer & Product Success We are an early EdTech startup at the nexus of Mental Health, Communication, and Education. Today, education is reeling from an inability to catch addressable student needs ...

Meter Service

Customer Success

San Francisco, CA · On-site

$97K - $164K/yr

Meter Customer Success Role The internet runs the world. Every purchase you make, video call you join, it is all packets flowing through networks. But those networks have not changed for decades.

Meter, Inc

Customer Success

San Francisco, CA · On-site

$97K - $164K/yr

Customer Success is responsible for delivering a consistent, high-quality experience across this diversity, ensuring that Meter becomes a trusted, long-term connectivity partner. What Success Looks ...

SPAN Inc

Customer Success

San Francisco, CA · On-site

We're on the lookout for a Customer Success Manager to help us shape our journey at Span. If you're passionate about supporting engineering teams and love turning technical insights into strategic ...

Span

Customer Success

San Francisco, CA · On-site

$95K - $200K/yr

We're on the lookout for a Customer Success Manager to help us shape our journey at Span. If you're passionate about supporting engineering teams and love turning technical insights into strategic ...

Zensors

Customer Success Lead

San Francisco, CA · On-site

Customer Success Manager Zensors YC-S21, is a fast-growing tech startup searching for flexible go ... Harrison is also an Associate Professor of Computer Science at Carnegie Mellon University. For his ...

Ra

Customer Success

San Francisco, CA

You will be part of a team that believes that believes in employees success! They are a dynamic ... You have 1-2 year sales experience selling solutions or consultative sales and customer service ...

Cambio

Customer Success Lead

San Francisco, CA · On-site

Customer Success Lead Cambio is growing rapidly and looking for a Customer Success Lead to build and head our best-in-class customer success program. As Cambio's Customer Success Lead, you will own ...

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Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Berkeley, CA

Customer Success Associate information

See Berkeley, CA salary details

$22.7K

$64.9K

$113.9K

How much do customer success associate jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success associate in Berkeley, CA is $64,884.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $80,200.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Berkeley, CA?

The most popular types of Customer Success jobs in Berkeley, CA are:

What are popular job titles related to Customer Success Associate jobs in Berkeley, CA?

For Customer Success Associate jobs in Berkeley, CA, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate jobs in Berkeley, CA look for?

The top searched job categories for Customer Success Associate jobs in Berkeley, CA are:

What cities near Berkeley, CA are hiring for Customer Success Associate jobs?

Cities near Berkeley, CA with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Berkeley, CA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $64,884 per year, or $31.2 per hour.

Customer Success Associate

Mathnasium

Menlo Park, CA • On-site

$60K - $70K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Mathnasium rating

6.3

Company rating: 6.3 out of 10

Based on 235 frontline employees who took The Breakroom Quiz

120th of 223 rated education and training

Job description

Responsive recruiter
Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
Pay and Benefits:
  • Pay Range: $60K-$70K per year
  • Benefits: PTO, 401(k) and 401(k) matching, Health, Dental, and Vision insurance
  • Advancement Opportunities: Leadership Development track with potential to move up the organization in 6-12 months
  • Job Type: Full-time
  • Typical Work Hours: Mon-Thu: 11am-7pm, Sat: 9am-4pm (Must be available for all hours).
About Mathnasium:
Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and love it. The Mathnasium Method™- the result of decades of hands-on instruction and development - has been transforming the lives of children through math since 2002 and continues to be shared through in-person, online, and hybrid instruction.
Position Summary:
The Customer Success Associate is a leadership-track role to focus on student success in math achievement. Gain hands-on experience in operations, customer service, team coordination, and business development. No advanced math knowledge required; we will provide full training.
Key Responsibilities:
  • Enrollment & Customer Service:
    • Handle enrollment calls, schedule visits, conduct math assessments, and guide new families through the enrollment and onboarding processes
    • Ensure customer satisfaction (both parents and students) in areas such as student progress,attitude and engagement through all communication channels
  • Administrative Leadership:
    • Oversee daily operations, ensuring efficiency, and administer assessments to identify learning gaps and create personalized learning plans
    • Manage student curriculum, update progress in the center system, and work with management on ensuring efficiency in center operation
  • Training & Development:
    • Manage instructional staff, provide coaching, and help improve team performance
    • Assume the roles for Instructor and Lead Instructor duties as needed, and manage all related tasks

Qualifications (Skills & Traits for Success):
  • Passion for helping others and a genuine curiosity about people (both children and adults)
  • Growth mentality and open to constructive feedback
  • Ability to adapt quickly to a fast-paced environment
  • Excellent communication(both written and oral), interpersonal skills and teamwork
  • Ability to work well with diverse groups of people
  • Strong problem-solving abilities, reliability, and efficiency
  • Prior experience in office management, and multi-tasking experience is a huge plus
  • Organized, proactive, and detail-oriented
  • Excellent time management and prioritization skill
  • Bachelor's degree preferred

Compensation: $60,000.00 - $70,000.00 per year
Mathnasium locations are independently owned and operated by franchisees of Mathnasium Center Licensing, LLC ("Mathnasium"). Franchisees are independent business people and not employed by Mathnasium. Thus, each franchisee and each franchisee center is unique and the franchisee is alone responsible for all employment matters in their center. If you are hired to work at a center, the franchisee will be your employer, not Mathnasium.

What Mathnasium employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Mathnasium

Sourced by ZipRecruiter

Serving our community by changing lives through math is our mission. Mathnasium, The Math Learning Center is your neighborhood math-only learning center that teaches kids math in a way that makes sense to them. Our families are our top priority! With our team of experienced math Instructors, students from K - 12th grade are provided with an exceptional learning experience. Our dedication to our families' success has allowed us to be the #1 Franchisee in the US and have also been Certified as a Great Place To Work!

Industry

Education, elementary and secondary schools and education programs administration

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Social media

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