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Customer Success Associate Jobs in Goleta, CA (NOW HIRING)

Impact Radius

Customer Success Manager

Santa Barbara, CA · On-site

$80K - $95K/yr

Customer Success Manager New York; Santa Barbara; Seattle; Columbus About Impact.com: Impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow ...

New

Impact.com

Customer Success Director

Santa Barbara, CA · Remote

$110K - $135K/yr

As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role in managing enterprise-level client relationships to promote retention and growth. You will develop ...

Impact.com

Customer Success Manager

Santa Barbara, CA · On-site +1

$80K - $95K/yr

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business ...

Hertz

Customer Service Associate

Goleta, CA · On-site

$100K/yr

Customer Service & Sales Associate As a Customer Service & Sales Associate, you will be interacting ... Be proud of our brand and the role you play in our success. * Play an active role in our ...

New

Hertz

Customer Service Associate

Santa Barbara, CA · On-site

$21.50/hr

As a Customer Service Associate , you will play a key role in creating outstanding customer ... and our success and reputation as a company. Individuals are encouraged to apply for positions ...

Home Depot

Customer Service/Sales

Ventura, CA · On-site

Contractors' Warehouse Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about ...

Home Depot

Customer Service/Sales

Ventura, CA · On-site

$20 - $23/hr

Contractors' Warehouse Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about ...

Home Depot

Customer Service/Sales

Goleta, CA

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Goleta, CA

Customer Success Associate information

See Goleta, CA salary details

$20K

$57.2K

$100.3K

How much do customer success associate jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer success associate in Goleta, CA is $57,175.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,700.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Goleta, CA? The most popular types of Customer Success jobs in Goleta, CA are:
What job categories do people searching Customer Success Associate jobs in Goleta, CA look for? The top searched job categories for Customer Success Associate jobs in Goleta, CA are:
What cities near Goleta, CA are hiring for Customer Success Associate jobs? Cities near Goleta, CA with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Goleta, CA as of August 2026, with employment types broken down into 51% Full Time, and 49% Part Time. Highlights an 98% In-person, and 2% Hybrid job distribution, with an average salary of $57,175 per year, or $27.5 per hour.

Customer Success Manager

barkback, llc

Santa Barbara, CA • On-site

Full-time

Re-posted 8 days ago

Job description

Company Description
barkback is a rapidly growing start-up helping small businesses stay close to their customers. With barkback, businesses and consumers build genuine relationship by focusing on private, timely messages that matter. From private feedback to exclusive promotions, we deepen the relationship between a business and its customers, allowing customers to freely express themselves while providing the business with new insights. Together we foster a new level of connection which improves both the business and the customer experience.
Job Description
barkback is seeking a customer success manager to join our awesome team. Amazing opportunity to be a part of a high growth, mobile/consumer venture that is changing the way customers interact with businesses.
As the customer success manager, you will:
  • Work closely with prominent local & national retail businesses to provide on-boarding (and on-going) training and support.
  • Arrange for in-store promotional materials to promote the barkback program.
  • Identify opportunities for businesses to engage their customers on barkback.
  • Share best practices to get immediate value from barkback.
  • Collaborate with marketing, design, tech and other teams to drive key campaigns as well as roll out future products.

Qualifications
This is an extremely impactful role for the driven individual.
You understand our customers and know how to motivate them to get started on barkback.
Minimum 2 years experience in customer facing role.
Proven track record of achieving goals.
Excellent interpersonal skills working with a variety of personalities.
Comfortable balancing the demands of multiple customers.
Highly organized and detailed oriented.
Available to work from our amazing downtown Santa Barbara offices.
Additional Information
Bring your ideas of how you can grow barkback!

Apply