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Customer Success Program Jobs in Goleta, CA (NOW HIRING)

Impact.com

Customer Success Director

Santa Barbara, CA · Remote

$110K - $135K/yr

As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role ... Two different Employee Assistance Programs * Flexible Working: Our Responsible PTO policy means you ...

Wood Plc

CEQA Program Manager

Santa Barbara, CA · On-site

... customers. This success supports a growing environmental planning practice and a need for talented ... program into the future. In this role, you will: * Manage and/or review preparation of CEQA ...

Hertz

Customer Service Associate

Santa Barbara, CA · On-site

$21.50/hr

Further program information can be found here at HertzBenefits.com. To include, but not limited to ... and our success and reputation as a company. Individuals are encouraged to apply for positions ...

Waters Corporation

Sr. Scientist

Goleta, CA · On-site

$98K - $134K/yr

This role also supports customer success through technical expertise, training, and scientific ... Develop and deliver customer and field training programs. * Create and maintain training content ...

Waters Corporation

Sr. Scientist

Goleta, CA · On-site

$98K - $134K/yr

This role also supports customer success through technical expertise, training, and scientific ... Develop and deliver customer and field training programs. * Create and maintain training content ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in Goleta, CA

Customer Success Program information

See Goleta, CA salary details

$12

$26

$51

How much do customer success program jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for customer success program in Goleta, CA is $26.13, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $27.21 per hour, depending on experience, location, and employer.

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

What job categories do people searching Customer Success Program jobs in Goleta, CA look for?

The top searched job categories for Customer Success Program jobs in Goleta, CA are:

What cities near Goleta, CA are hiring for Customer Success Program jobs?

Cities near Goleta, CA with the most Customer Success Program job openings:

Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in Goleta, CA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,346 per year, or $26.1 per hour.

Customer Success Manager

Santa Barbara, CA • On-site

barkback, llc
Personal Services • 1 - 10 employees
Learn more about barkback, llcexternal

Full-time

Re-posted 29 days ago

Job description

Company Description
barkback is a rapidly growing start-up helping small businesses stay close to their customers. With barkback, businesses and consumers build genuine relationship by focusing on private, timely messages that matter. From private feedback to exclusive promotions, we deepen the relationship between a business and its customers, allowing customers to freely express themselves while providing the business with new insights. Together we foster a new level of connection which improves both the business and the customer experience.
Job Description
barkback is seeking a customer success manager to join our awesome team. Amazing opportunity to be a part of a high growth, mobile/consumer venture that is changing the way customers interact with businesses.
As the customer success manager, you will:
  • Work closely with prominent local & national retail businesses to provide on-boarding (and on-going) training and support.
  • Arrange for in-store promotional materials to promote the barkback program.
  • Identify opportunities for businesses to engage their customers on barkback.
  • Share best practices to get immediate value from barkback.
  • Collaborate with marketing, design, tech and other teams to drive key campaigns as well as roll out future products.

Qualifications
This is an extremely impactful role for the driven individual.
You understand our customers and know how to motivate them to get started on barkback.
Minimum 2 years experience in customer facing role.
Proven track record of achieving goals.
Excellent interpersonal skills working with a variety of personalities.
Comfortable balancing the demands of multiple customers.
Highly organized and detailed oriented.
Available to work from our amazing downtown Santa Barbara offices.
Additional Information
Bring your ideas of how you can grow barkback!

Apply