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Customer Success Program Jobs in San Ramon, CA (NOW HIRING)

Harvey

Majors Customer Success Manager

San Francisco, CA · On-site

$180K - $210K/yr

An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes. * A collaborative work environment that ...

Harvey

Majors Customer Success Manager

San Francisco, CA · On-site

$180K - $210K/yr

An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes. * A collaborative work environment that ...

Box

Scaled Customer Success Manager

San Francisco, CA · On-site

Partner with Marketing and Box Consulting to operationalize customer success programs that require minimal manual intervention but deliver maximum impact. * Serve as the internal voice of the ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in San Ramon, CA

Customer Success Program information

See San Ramon, CA salary details

$12

$27

$52

How much do customer success program jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer success program in San Ramon, CA is $27.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $28.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What job categories do people searching Customer Success Program jobs in San Ramon, CA look for? The top searched job categories for Customer Success Program jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Customer Success Program jobs? Cities near San Ramon, CA with the most Customer Success Program job openings:
Customer Success Program jobs near you

Scaled Customer Success Manager

Attio

San Francisco, CA • On-site

Other

Posted 7 days ago

Job description

Attio CRM

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A.

We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier.

If you want to do the best work of your career, this is the right place.

About the Role

Customer Success is central to how we build, grow, and deliver value at Attio.

This isn't a traditional Customer Success role focused on managing a small portfolio of strategic accounts. You'll combine direct customer engagement with building scalable customer success programs that drive adoption, retention, and expansion across a broad customer portfolio. You'll partner with customers to solve complex challenges while designing repeatable programs, automations, and one-to-many initiatives that help us deliver an exceptional customer experience at scale.

What You'll Do

  • Design and execute scalable customer success programs that drive adoption, retention, renewals, and expansion.

  • Balance proactive one-to-many customer programs with targeted customer engagements.

  • Build and evolve webinars, office hours, CRM clinics, and other scalable customer success programs.

  • Use customer data and product insights to identify customer health, risks, and opportunities.

  • Design automations and workflows that improve the customer experience and help Customer Success scale.

  • Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Marketing to continuously improve the customer experience.

What You'll Bring

  • 5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management.

  • A passion for technology and a track record of coaching customers on how to get the most out of a complex software product.

  • Proven success building scalable customer success programs while developing strong customer relationships.

  • A data-driven approach to identifying customer needs, prioritizing work, and improving customer outcomes.

  • Experience working at an early- or growth-stage startup.

  • A builder mindset with a desire to create repeatable solutions and help Customer Success scale.

What Does the Hiring Process Look Like?

  1. 30-minute introductory phone call with a member of our Talent team

  2. 30-minute interview with our hiring manager

  3. Case study interview

  4. Panel interviews with relevant stakeholders

  5. 30-minute closing conversation with our CEO

  6. Offer stage

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