ZipRecruiter

Log In

2

Customer Success Manager Remote Jobs in San Ramon, CA

Komodor

Customer Success Manager

San Francisco, CA · On-site +1

This is a remote position. We are looking for someone located in PST or MT time zones in the US ... Proven 3 years of experience as a Customer Success Manager, Technical Account Manager or other ...

Feedly

Customer Success Manager

Redwood City, CA · Remote

You either live in the San Francisco area or are interested in a remote working experience. DURING ... You will work with our product management team to improve the end-to-end customer journey and ...

Canals

Customer Success Manager

San Francisco, CA · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Five9

Enterprise Customer Success Manager

San Ramon, CA · On-site +1

$91K - $142K/yr

Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Workato

Senior Customer Success Manager

Palo Alto, CA · On-site +1

Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Senior Customer Success Manager - Commercial to join our growing team in the West Coast . In ...

Five9

Majors Customer Success Manager

San Ramon, CA · On-site +1

$129K - $199K/yr

The Majors Customer Success Manager, alongside the Enterprise Sales Director, will develop strong ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Five9

Associate Customer Success Manager

San Ramon, CA · On-site +1

$129K/yr

Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

JetInsight

Operator Success Manager

San Mateo, CA · On-site +1

We are looking for an Operator Success Manager (Customer Success Manager) to help proactively support and engage our rapidly-growing number of charter operators. You will serve as a trusted advisor ...

UVeye

Enterprise Customer Success Manager

San Francisco, CA · On-site +1

$115K - $130K/yr

We are looking for an Enterprise Customer Success and Account Manager, OEM & Logistics at UVeye who will be responsible for developing and executing strategies to drive the adoption and expansion of ...

next page

Showing results 1-20

All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in San Ramon, CA

Customer Success Manager Remote information

See San Ramon, CA salary details

$36.3K

$92.8K

$156.5K

How much do customer success manager remote jobs pay per year?

As of Jul 18, 2026, the average yearly pay for customer success manager remote in San Ramon, CA is $92,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $110,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager (Remote), and why are they important?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a Customer Success Manager (Remote)?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to Become a Remote Customer Success Manager

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do Customer Success Managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs
What job categories do people searching Customer Success Manager Remote jobs in San Ramon, CA look for? The top searched job categories for Customer Success Manager Remote jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Customer Success Manager Remote jobs? Cities near San Ramon, CA with the most Customer Success Manager Remote job openings:
Customer Success Manager Remote jobs near you

Customer Success Manager

Komodor

San Francisco, CA • On-site, Remote

Full-time

Re-posted 29 days ago

Job description

Description
Who are we?
Komodor is an AI-powered SRE platform that helps engineering teams proactively manage reliability at scale. By combining deep system context with AI-driven insights and automation, Komodor enables DevOps, SREs, and developers to quickly understand issues, prevent incidents, and operate complex cloud-native environments with confidence.
We are now looking for an experienced Customer Success Manager (CSM) who shares our passion for innovation and customer-centric excellence.
Core Mission:
Your primary mission is to connect deeply with our technical customers, understanding their unique DevOps challenges and delivering unparalleled value.
You operate at the intersection of business outcomes and technical adoption; you don't build the solution, but you own whether the customer believes it's working.
Your role involves understanding each customer's unique business and technical needs, goals, and challenges, allowing you to tailor our solution accordingly. You will ensure customers are successful through their path to production value by understanding where they are in their adoption journey, diagnosing gaps, and driving time-to-value with a hands-on, prescriptive approach to ensure a smooth implementation and adoption process; all while emphasizing the seamless experience provided by Komodor.
This is a remote position. We are looking for someone located in PST or MT time zones in the US.
Your Core Mission will encompass:
  • Driving Success: Ensure that customers fully leverage Komodor's AI SRE and cost optimization capabilities, accelerating MTTR and optimizing Kubernetes costs.
  • Impactful Engagement: Navigate a diverse customer portfolio, bringing a point of view to each customer interaction on where value is being left on the table.
  • Building Connections: Create robust relationships with stakeholders, advancing Komodor's footprint in the Kubernetes ecosystem.
  • Customer Retention & Expansion: Retain and grow customer engagement by identifying opportunities to extend our reach and value.
  • Collaborative Integration: Work in collaboration with Komodor's product, solutions, and sales teams to amplify customer demand and adoption of our solutions.

Requirements
  • Proven experience working with Engineering and DevOps professionals on customer side
  • Proven 3 years of experience as a Customer Success Manager, Technical Account Manager or other customer facing role that requires strong organizational and technical understanding of our persona
  • Fluency and demonstrated experience leveraging AI in work product (models/skills/pipelines) required
  • Working knowledge of the monitoring/observability ecosystem is required
  • Working knowledge of cloud native/DevOps tools and Cloud computing - Big plus
  • Strong interpersonal and communication skills, with the ability to build rapport and trust with customers
  • Problem-solving mindset and ability to navigate challenging situations with diplomacy and professionalism and "can-do" attitude
  • Great presentation skills and bias to communicating value and impact
  • Comfortable delivering training and enablement in a 1:1 or team based setting to facilitate adoption
  • Excellent organizational and project management skills required
  • Proficiency in CRM software, product usage and other CS related tools
  • Bachelor's degree in Computer Engineering or a related field (or equivalent work experience) is a plus
  • Demonstrated ability to collaborate and work effectively in a team environment
  • You're proactive and drive meaningful outcomes with customers

What do we offer?
  • Remote first culture
  • Great culture and perks.
  • Options & benefits.
  • Growth opportunities!
  • Industry Conferences
  • Contribution to local communities by hosting, participating and encouraging our employees to be better ambassadors.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply