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Customer Success Manager Remote Jobs in San Ramon, CA

Canals

Customer Success Manager

San Francisco, CA · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Feedly

Customer Success Manager

Redwood City, CA · Remote

You either live in the San Francisco area or are interested in a remote working experience. DURING ... You will work with our product management team to improve the end-to-end customer journey and ...

Autodesk

Customer Success Manager

San Francisco, CA · Remote

$100K - $154K/yr

Be the owner and orchestrator of Customer Success planning and execution, holding customers ... management on new technology to ensure full adoption and utilization of firm-wide standards.

Trunk Tools

Sr. Customer Success Manager

San Francisco, CA · On-site +1

$120K - $153K/yr

Experience with CRM tools (Salesforce, HubSpot, etc.) and Customer Success platforms (e.g. Planhat ... Learning & Growth stipend Flexible long-term work options (remote and hybrid) Free lunch provided ...

Five9

Associate Customer Success Manager

San Ramon, CA · On-site +1

$129K/yr

Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Menlo

Customer Success

San Francisco, CA · Remote

The Role We are looking for a Customer Success Manager to own how the world adopts, loves, and grows with Asimov. This is a growth role at heart, sitting close to marketing and owning the customer ...

JetInsight

Operator Success Manager

San Mateo, CA · On-site +1

We are looking for an Operator Success Manager (Customer Success Manager) to help proactively support and engage our rapidly-growing number of charter operators. You will serve as a trusted advisor ...

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Customer Success Manager Remote information

See San Ramon, CA salary details

$36.3K

$92.8K

$156.5K

How much do customer success manager remote jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer success manager remote in San Ramon, CA is $92,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $110,600.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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What job categories do people searching Customer Success Manager Remote jobs in San Ramon, CA look for?

The top searched job categories for Customer Success Manager Remote jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Customer Success Manager Remote jobs?

Cities near San Ramon, CA with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in San Ramon, CA as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $92,826 per year, or $44.6 per hour.

Customer Success Manager

San Francisco, CA • On-site, Remote

Brains and Motion Education
See more jobs at Brains and Motion Educationexternal

$100K - $110K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Job description

Customer Success Manager
Position Type: Full-Time / Exempt
Reports To: Chief Revenue Officer
Location: Remote (California) - field-based, with regular travel across the assigned territory
Department: Sales
Compensation: $100,000 - $110,000 base salary, plus commission under the Sales Compensation Plan (estimated on-target earnings of $175,000 - $200,000)
Position Summary
BAM is growing its Sales team and adding a Customer Success Manager to own the post-sale revenue relationship for a portfolio of school, district, and partner accounts. This is a sales role. The Customer Success Manager owns all renewals, drives upsells, and shares in expansion revenue across an assigned book of 30 or more accounts within a large California territory.
This is a field-based, relationship-driven role. The Customer Success Manager is the primary point of contact for their accounts after the initial sale - protecting and growing revenue by ensuring customers are successful, renewing on time, and expanding their partnership with BAM. The role requires significant travel across the territory and regular participation in conferences and industry events. The Customer Success Manager carries an individual quota and is a Participant in the Company's Sales Compensation Plan.
Key Responsibilities
Renewals Ownership
  • Own the full renewal lifecycle for an assigned portfolio of 30 or more accounts - forecasting, negotiating, and closing renewals on time and at or above target.
  • Protect gross and net revenue retention by proactively managing renewal timelines, risk, and customer health.

Upsell & Expansion
  • Identify and close upsell opportunities within existing accounts, including additional programs, sites, and Product Families.
  • Partner with the broader Sales team to source and share in expansion revenue across the assigned territory.

Account Portfolio Management
  • Manage a book of 30 or more school, district, and partner accounts as the primary post-sale owner in Salesforce.
  • Build account plans that map stakeholders, renewal dates, growth potential, and risk across the portfolio.

Relationship Management & Field Presence
  • Serve as the trusted, on-the-ground relationship owner for assigned accounts, meeting customers in person across a large geographic territory.
  • Represent BAM at conferences, industry events, and customer meetings, requiring regular travel across the assigned region.

Onboarding, Adoption & Customer Health
  • Ensure a smooth handoff from new-business sale to delivery, and drive program adoption and satisfaction that support renewal and growth.
  • Monitor account health signals and lead timely intervention to reduce churn risk.

Forecasting & CRM Hygiene
  • Maintain accurate, up-to-date opportunity, renewal, and pipeline data in Salesforce.
  • Deliver a reliable renewal and expansion forecast to Sales leadership on the established cadence.

Cross-Functional Partnership
  • Partner with Operations, Program Delivery, and Sales leadership to resolve issues, remove barriers to renewal, and align on account strategy.
Qualifications
  • Experience: 5+ years in account management, customer success, renewals, or field sales carrying a quota or revenue-retention target, preferably in K-12 / education, youth enrichment, or B2B services.
  • Sales Orientation: Demonstrated success owning renewals and closing upsell / expansion revenue within an existing book of business. Experience cultivating district level relationships with leadership and administrators.
  • Travel: Ability and willingness to travel regularly across a large California territory (estimated up to 3 days of travel per week, minimum), including conferences and events; valid driver's license and reliable transportation required.
  • Systems: Proficiency with Salesforce (or a similar CRM) for pipeline, forecast, and account management.
  • Communication: Clear, credible, and persuasive with customers and internal partners; strong negotiation and relationship-building skills.
  • Organization: Able to manage a large portfolio of accounts and competing renewal timelines with minimal oversight.
  • Education: Bachelor's degree preferred.
  • Nice to Have: Experience selling to schools or districts; familiarity with afterschool, enrichment, or camp programs; existing relationships in the assigned California territory.
Scope of Role
  • Individual quota carrier and Participant in the Company's Sales Compensation Plan.
  • Primary post-sale revenue owner for a portfolio of 30 or more accounts across a large California territory.
  • Owns renewals in full, drives upsells, and shares in expansion revenue.
  • Field-based role with significant travel and regular event / conference attendance.
  • Partners with Sales and sales leadership and cross-functional teams; final pricing, terms, and territory decisions rest with Sales and executive leadership.
What Success Looks Like
  • Renewals close on time and at or above target; gross and net revenue retention are strong and predictable.
  • Deepening client relationships beyond day-to-day service delivery, turning satisfied clients into vocal advocates who renew, expand, and refer.
  • Upsell and expansion targets are met or exceeded within the assigned portfolio.
  • Accounts are healthy and well-managed, with risk identified and addressed early.
  • Forecasts are accurate and Salesforce data is clean and current.
  • BAM has a visible, trusted field presence across the territory and at key industry events.
Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k)
  • Basic Life / Accidental Death and Dismemberment (AD&D) Insurance
  • Voluntary Short-Term Disability
  • Voluntary Additional Life / AD&D Insurance
  • Voluntary Hospital Indemnity
  • Flexible Time Off
Equal Employment Opportunity & Diversity
Brains & Motion Education is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal, state, or local law.
If you're ready to make a meaningful impact, consider joining us in shaping the future of learning. Apply today!

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