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Customer Success Manager Remote Jobs in San Ramon, CA

Feedly

Customer Success Manager

Redwood City, CA · Remote

You either live in the San Francisco area or are interested in a remote working experience. DURING ... You will work with our product management team to improve the end-to-end customer journey and ...

Canals

Customer Success Manager

San Francisco, CA · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Trunk Tools

Sr. Customer Success Manager

San Francisco, CA · On-site +1

$120K - $153K/yr

Experience with CRM tools (Salesforce, HubSpot, etc.) and Customer Success platforms (e.g. Planhat ... Learning & Growth stipend Flexible long-term work options (remote and hybrid) Free lunch provided ...

New

Miter

Strategic Customer Success Manager

San Francisco, CA · Remote

$140K - $160K/yr

About the Role As Miter moves up-market, we're looking for a Strategic Customer Success Manager to ... Remote Approach: We believe the magic of Miter comes from working side by side. We also believe in ...

Five9

Associate Customer Success Manager

San Ramon, CA · On-site +1

$129K/yr

Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

JetInsight

Operator Success Manager

San Mateo, CA · On-site +1

We are looking for an Operator Success Manager (Customer Success Manager) to help proactively support and engage our rapidly-growing number of charter operators. You will serve as a trusted advisor ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in San Ramon, CA

Customer Success Manager Remote information

See San Ramon, CA salary details

$36.3K

$92.8K

$156.5K

How much do customer success manager remote jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer success manager remote in San Ramon, CA is $92,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $110,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs
What job categories do people searching Customer Success Manager Remote jobs in San Ramon, CA look for? The top searched job categories for Customer Success Manager Remote jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Customer Success Manager Remote jobs? Cities near San Ramon, CA with the most Customer Success Manager Remote job openings:
Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in San Ramon, CA as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $92,826 per year, or $44.6 per hour.

Customer Success Manager - Accounting - Remote

GD Resources

San Francisco, CA • Remote

Full-time

Re-posted 23 days ago

Job description

Salary, bonus (10k), equity

NO visa sponsorship

There is a strong preference for candidates in the Pacific time zone, though candidates on the East Coast are also considered.

  • 2+ years customer-facing experience in SaaS/software companies
  • Customer Success Manager or Onboarding Specialist title preferred
  • Startup experience strongly preferred for handling chaos/ambiguity

💰 Selling points

  • Backed by Y Combinator - $12M funding from top investors
  • Genuine product love - customers really love what they've built
  • Growth opportunities - Promoted 2 people last year
  • Great work-life balance - fully remote 


Our client, a B2B fintech software startup, is seeking Implementation Specialists.

They are looking for an Implementation Specialist with 2–3 years of experience in a customer-facing SaaS role. This position functions similarly to an SMB-focused Customer Success Manager, guiding small to mid-sized bookkeeping and accounting firms through their first 90–100 days on the platform.

The ideal candidate is proactive, coachable, and thrives in a structured individual contributor role. You will serve as the primary point of contact for new customers, ensuring they are fully onboarded and positioned for long-term success.

What You'll Do

  • Conduct onboarding and training calls to help new customers quickly realize product value

    • Initial onboarding call (1 hour via Zoom) focused on setup and foundational training

    • Follow-up sync calls (15–45 minutes) covering advanced setup, feature training, team enablement, and product updates

  • Manage the full implementation lifecycle for a portfolio of SMB bookkeeping or accounting firms (typically serving 10–50 clients monthly) during their first 90–100 days

  • Serve as the primary point of contact during onboarding, driving strong engagement and high renewal rates

  • Capture customer feedback and feature requests to inform product improvements and internal process enhancements

What Were Looking For

  • 2–3 years of experience in a customer-facing SaaS role (Customer Success, Onboarding, or similar)

  • Experience working with accounting or bookkeeping clients preferred

  • Prior onboarding or training experience with SMB customers

  • Experience at an early-stage startup is a plus

  • Familiarity with bookkeeping/accounting software (e.g., QuickBooks, Xero) is a strong plus

  • Highly coachable and open to feedback

  • Excellent communication and customer-facing skills

This is an opportunity for a detail-oriented, customer-focused professional to play a key role in onboarding and retaining SMB clients at a growing fintech startup.

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