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Customer Success Associate Jobs in San Ramon, CA

Mathnasium

Customer Success Associate

Menlo Park, CA · On-site

$60K - $70K/yr

The Customer Success Associate is a leadership-track role to focus on student success in math achievement. Gain hands-on experience in operations, customer service, team coordination, and business ...

Ra

Customer Success Associate

San Francisco, CA · On-site

You will be part of a team that believes that believes in employees success! They are a dynamic ... You have 1-2 year sales experience selling solutions or consultative sales and customer service ...

Frec

Sr. Customer Success Associate

San Francisco, CA · On-site

Customer Success Representative Our mission is to help create enduring wealth. To do this, we don't promise shortcuts or magic strategies. We respect the realities of investing as it actually works ...

Frec

Sr. Customer Success Associate

San Francisco, CA · On-site

$100K - $135K/yr

As an early member of our small Customer Success team, you'll play a critical role in ensuring our clients feel supported, valued, and set up for long-term success. At Frec, we're a small team that ...

Five9

Associate Customer Success Manager

San Ramon, CA · On-site +1

$129K/yr

Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Associate CSM, you will be the liaison between the customer and Five9 to address customer ...

Krea

Customer Success

San Francisco, CA · On-site

Founding Customer Success Manager Krea is building next-generation AI creative tools for artists, designers, and studios. Our mission is to make AI intuitive, controllable, and genuinely useful for ...

Krea.ai, Inc

Customer Success

San Francisco, CA · On-site

We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide ...

Standard Metrics

Customer Success

San Francisco, CA

$140K - $190K/yr

Come Build With Us The Customer Success team at Standard Metrics is responsible for the complete post-sales lifecycle of our customers, working with some of the best venture capital firms and ...

Meter Service

Customer Success

San Francisco, CA · On-site

$97K - $164K/yr

Meter Customer Success Role The internet runs the world. Every purchase you make, video call you join, it is all packets flowing through networks. But those networks have not changed for decades.

Standard Metrics

Customer Success

San Francisco, CA · On-site

$140K - $190K/yr

Come Build With Us The Customer Success team at Standard Metrics is responsible for the complete post-sales lifecycle of our customers, working with some of the best venture capital firms and ...

Standard Metrics

Customer Success

San Francisco, CA · On-site

$140K - $190K/yr

Come Build With Us The Customer Success team at Standard Metrics is responsible for the complete post-sales lifecycle of our customers, working with some of the best venture capital firms and ...

Zensors

Customer Success Lead

San Francisco, CA · On-site

Customer Success Manager Zensors YC-S21, is a fast-growing tech startup searching for flexible go ... Harrison is also an Associate Professor of Computer Science at Carnegie Mellon University. For his ...

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Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in San Ramon, CA

Customer Success Associate information

See San Ramon, CA salary details

$20.7K

$59.2K

$103.9K

How much do customer success associate jobs pay per year?

As of Jun 24, 2026, the average yearly pay for customer success associate in San Ramon, CA is $59,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $73,200.00 per year, depending on experience, location, and employer.

Do CSMS make good money?

Customer Success Managers (CSMs) often earn a competitive salary that varies by industry, experience, and location. Entry-level CSMs typically start with moderate pay, while experienced professionals with certifications and strong skills can earn higher salaries, sometimes supplemented by bonuses or commissions. Overall, the role can be financially rewarding for those with relevant experience and customer management skills.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, provide support, and use customer relationship management (CRM) tools to track interactions and issues.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What skills do you need to be a CSM?

A Customer Success Associate (CSM) needs strong communication and interpersonal skills to build relationships with clients. They should have problem-solving abilities, technical proficiency with relevant tools, and a good understanding of the company's products or services. Organizational skills and the ability to manage multiple accounts are also important for success in this role.

How much does a CSM get paid?

The average salary for a Customer Success Manager (CSM) typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn less, while those with specialized skills or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in San Ramon, CA? The most popular types of Customer Success jobs in San Ramon, CA are:
What job categories do people searching Customer Success Associate jobs in San Ramon, CA look for? The top searched job categories for Customer Success Associate jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Customer Success Associate jobs? Cities near San Ramon, CA with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in San Ramon, CA as of June 2026, with employment types broken down into 1% As Needed, 63% Full Time, 33% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $59,218 per year, or $28.5 per hour.

Customer Success Associate

McQuade Organization

San Jose, CA • On-site

Full-time

Posted 3 days ago

Job description

Responsibilities

Are you passionate about helping people succeed while delivering exceptional service experiences? We’re looking for motivated individuals to join our growing team as Customer Success Associates. In this role, you’ll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services.

What We’re Looking For:

• Strong communication and people skills.

• A customer-first mindset and a desire to make a positive impact.

• A proactive attitude and adaptability to work in a fast-paced environment.

• Sales or customer service experience is a plus, but not required – we’ll train you!

Apply