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Work From Home Customer Success Manager Remote Jobs in San Ramon, CA

Canals

Customer Success Manager

San Francisco, CA · Remote

... the best work of their careers. The Role We're hiring a Customer Success Manager to help our ... Good ideas can come from anywhere, and people are trusted to make things happen. We're remote-first ...

Feedly

Customer Success Manager

Redwood City, CA · Remote

We also believe in work/life balance: we are in this for the long term. YOU ARE: * You are ... You either live in the San Francisco area or are interested in a remote working experience. DURING ...

Autodesk

Customer Success Manager

San Francisco, CA · Remote

$100K - $154K/yr

Design or conduct work-related training and development programs to improve individual skills or ... Ensure that the assigned set of customers maximizes their ROI (Return on Investment) from their ...

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All JobsCustomer Success JobsWork From Home Customer Success Manager Remote JobsWork From Home Customer Success Manager Remote Jobs in San Ramon, CA

Work From Home Customer Success Manager Remote information

See San Ramon, CA salary details

$36.3K

$92.8K

$156.5K

How much do work from home customer success manager remote jobs pay per year?

As of Aug 29, 2026, the average yearly pay for work from home customer success manager remote in San Ramon, CA is $92,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $110,600.00 per year, depending on experience, location, and employer.

What does a work from home customer success manager do?

A Work From Home Customer Success Manager is responsible for building and maintaining strong relationships with customers to ensure they are satisfied with a company’s products or services. Working remotely, they proactively assist customers, address concerns, and help them achieve their goals through the effective use of the product. Their duties often include onboarding new clients, providing product training, resolving issues, and acting as the main point of contact for customer inquiries. By working from home, they utilize digital communication tools to stay connected with clients and internal teams. Their ultimate goal is to drive customer retention and foster long-term loyalty.

What are the key skills and qualifications needed to thrive as a work from home customer success manager, and why are they important?

To thrive as a Work From Home Customer Success Manager, you need strong communication, problem-solving abilities, and experience with account management, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) platforms such as Salesforce or Zendesk and proficiency in virtual communication tools are typically required. Exceptional empathy, organizational skills, and the ability to work independently set top performers apart in this role. These skills ensure customers are supported effectively, driving satisfaction and retention in a remote environment.

What are some typical challenges faced by remote customer success managers, and how can they be addressed?

Remote Customer Success Managers often face challenges such as building strong client relationships without in-person meetings and maintaining clear communication across virtual channels. To overcome these, it's important to use video calls, regular check-ins, and collaborative tools to foster connection and transparency with clients and internal teams. Additionally, proactively managing your schedule and prioritizing tasks can help you stay organized and responsive, which is crucial for delivering high-quality customer support and driving customer satisfaction in a remote setting.

What is the difference between Work From Home Customer Success Manager Remote vs Work From Home Account Manager Remote?

AspectWork From Home Customer Success Manager RemoteWork From Home Account Manager Remote
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; customer success certifications are a plusUsually requires a bachelor's degree; sales or account management certifications can be beneficial
Work EnvironmentRemote, collaborative with customer success teams, and client-facingRemote, focused on managing client accounts, sales, and renewals
Employer & Industry UsageCommon in SaaS, tech, and service industriesCommon in SaaS, tech, and service sectors

Both roles are remote, client-focused positions in similar industries. Customer Success Managers focus on onboarding, retention, and customer satisfaction, while Account Managers emphasize managing client accounts, renewals, and upselling. The key difference lies in their primary objectives: retention versus sales growth.

What job categories do people searching Work From Home Customer Success Manager Remote jobs in San Ramon, CA look for?

The top searched job categories for Work From Home Customer Success Manager Remote jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Work From Home Customer Success Manager Remote jobs?

Cities near San Ramon, CA with the most Work From Home Customer Success Manager Remote job openings:

Work From Home Customer Success Manager Remote jobs near you
Infographic showing various Work From Home Customer Success Manager Remote job openings in San Ramon, CA as of June 2026, with employment types broken down into 66% Full Time, 32% Part Time, and 2% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $92,826 per year, or $44.6 per hour.

Customer Success Manager

San Francisco, CA • On-site, Remote

Brains and Motion Education
See more jobs at Brains and Motion Educationexternal

$100K - $110K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Job description

Customer Success Manager
Position Type: Full-Time / Exempt
Reports To: Chief Revenue Officer
Location: Remote (California) - field-based, with regular travel across the assigned territory
Department: Sales
Compensation: $100,000 - $110,000 base salary, plus commission under the Sales Compensation Plan (estimated on-target earnings of $175,000 - $200,000)
Position Summary
BAM is growing its Sales team and adding a Customer Success Manager to own the post-sale revenue relationship for a portfolio of school, district, and partner accounts. This is a sales role. The Customer Success Manager owns all renewals, drives upsells, and shares in expansion revenue across an assigned book of 30 or more accounts within a large California territory.
This is a field-based, relationship-driven role. The Customer Success Manager is the primary point of contact for their accounts after the initial sale - protecting and growing revenue by ensuring customers are successful, renewing on time, and expanding their partnership with BAM. The role requires significant travel across the territory and regular participation in conferences and industry events. The Customer Success Manager carries an individual quota and is a Participant in the Company's Sales Compensation Plan.
Key Responsibilities
Renewals Ownership
  • Own the full renewal lifecycle for an assigned portfolio of 30 or more accounts - forecasting, negotiating, and closing renewals on time and at or above target.
  • Protect gross and net revenue retention by proactively managing renewal timelines, risk, and customer health.

Upsell & Expansion
  • Identify and close upsell opportunities within existing accounts, including additional programs, sites, and Product Families.
  • Partner with the broader Sales team to source and share in expansion revenue across the assigned territory.

Account Portfolio Management
  • Manage a book of 30 or more school, district, and partner accounts as the primary post-sale owner in Salesforce.
  • Build account plans that map stakeholders, renewal dates, growth potential, and risk across the portfolio.

Relationship Management & Field Presence
  • Serve as the trusted, on-the-ground relationship owner for assigned accounts, meeting customers in person across a large geographic territory.
  • Represent BAM at conferences, industry events, and customer meetings, requiring regular travel across the assigned region.

Onboarding, Adoption & Customer Health
  • Ensure a smooth handoff from new-business sale to delivery, and drive program adoption and satisfaction that support renewal and growth.
  • Monitor account health signals and lead timely intervention to reduce churn risk.

Forecasting & CRM Hygiene
  • Maintain accurate, up-to-date opportunity, renewal, and pipeline data in Salesforce.
  • Deliver a reliable renewal and expansion forecast to Sales leadership on the established cadence.

Cross-Functional Partnership
  • Partner with Operations, Program Delivery, and Sales leadership to resolve issues, remove barriers to renewal, and align on account strategy.
Qualifications
  • Experience: 5+ years in account management, customer success, renewals, or field sales carrying a quota or revenue-retention target, preferably in K-12 / education, youth enrichment, or B2B services.
  • Sales Orientation: Demonstrated success owning renewals and closing upsell / expansion revenue within an existing book of business. Experience cultivating district level relationships with leadership and administrators.
  • Travel: Ability and willingness to travel regularly across a large California territory (estimated up to 3 days of travel per week, minimum), including conferences and events; valid driver's license and reliable transportation required.
  • Systems: Proficiency with Salesforce (or a similar CRM) for pipeline, forecast, and account management.
  • Communication: Clear, credible, and persuasive with customers and internal partners; strong negotiation and relationship-building skills.
  • Organization: Able to manage a large portfolio of accounts and competing renewal timelines with minimal oversight.
  • Education: Bachelor's degree preferred.
  • Nice to Have: Experience selling to schools or districts; familiarity with afterschool, enrichment, or camp programs; existing relationships in the assigned California territory.
Scope of Role
  • Individual quota carrier and Participant in the Company's Sales Compensation Plan.
  • Primary post-sale revenue owner for a portfolio of 30 or more accounts across a large California territory.
  • Owns renewals in full, drives upsells, and shares in expansion revenue.
  • Field-based role with significant travel and regular event / conference attendance.
  • Partners with Sales and sales leadership and cross-functional teams; final pricing, terms, and territory decisions rest with Sales and executive leadership.
What Success Looks Like
  • Renewals close on time and at or above target; gross and net revenue retention are strong and predictable.
  • Deepening client relationships beyond day-to-day service delivery, turning satisfied clients into vocal advocates who renew, expand, and refer.
  • Upsell and expansion targets are met or exceeded within the assigned portfolio.
  • Accounts are healthy and well-managed, with risk identified and addressed early.
  • Forecasts are accurate and Salesforce data is clean and current.
  • BAM has a visible, trusted field presence across the territory and at key industry events.
Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k)
  • Basic Life / Accidental Death and Dismemberment (AD&D) Insurance
  • Voluntary Short-Term Disability
  • Voluntary Additional Life / AD&D Insurance
  • Voluntary Hospital Indemnity
  • Flexible Time Off
Equal Employment Opportunity & Diversity
Brains & Motion Education is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal, state, or local law.
If you're ready to make a meaningful impact, consider joining us in shaping the future of learning. Apply today!

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