ZipRecruiter

Log In

2

Freelance Customer Success Manager Remote Jobs in San Ramon, CA

Canals

Customer Success Manager

San Francisco, CA · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Feedly

Customer Success Manager

Redwood City, CA · Remote

You either live in the San Francisco area or are interested in a remote working experience. DURING ... You will work with our product management team to improve the end-to-end customer journey and ...

Autodesk

Customer Success Manager

San Francisco, CA · Remote

$100K - $154K/yr

Be the owner and orchestrator of Customer Success planning and execution, holding customers ... management on new technology to ensure full adoption and utilization of firm-wide standards.

Autodesk

Customer Success Manager

San Francisco, CA · On-site +1

$92K - $165K/yr

Co-create and execute tailored Customer Success Plans with assigned customers, aligning on their ... and educating management onnew technologyto ensure full adoption andutilizationof firm-wide ...

Trunk Tools

Sr. Customer Success Manager

San Francisco, CA · On-site +1

$120K - $153K/yr

Experience with CRM tools (Salesforce, HubSpot, etc.) and Customer Success platforms (e.g. Planhat ... Learning & Growth stipend Flexible long-term work options (remote and hybrid) Free lunch provided ...

Five9

Associate Customer Success Manager

San Ramon, CA · On-site +1

$129K/yr

Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Menlo

Customer Success

San Francisco, CA · Remote

The Role We are looking for a Customer Success Manager to own how the world adopts, loves, and grows with Asimov. This is a growth role at heart, sitting close to marketing and owning the customer ...

JetInsight

Operator Success Manager

San Mateo, CA · On-site +1

We are looking for an Operator Success Manager (Customer Success Manager) to help proactively support and engage our rapidly-growing number of charter operators. You will serve as a trusted advisor ...

next page

Showing results 1-20

All JobsCustomer Success JobsFreelance Customer Success Manager Remote JobsFreelance Customer Success Manager Remote Jobs in San Ramon, CA

Freelance Customer Success Manager Remote information

See San Ramon, CA salary details

$36.3K

$92.8K

$156.5K

How much do freelance customer success manager remote jobs pay per year?

As of Aug 24, 2026, the average yearly pay for freelance customer success manager remote in San Ramon, CA is $92,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $110,600.00 per year, depending on experience, location, and employer.

What is the difference between Freelance Customer Success Manager Remote vs Customer Support Specialist Remote?

AspectFreelance Customer Success Manager RemoteCustomer Support Specialist Remote
Required CredentialsExperience in customer success, relevant certifications (e.g., CSCP)Basic customer service skills, sometimes certifications in support tools
Work EnvironmentRemote, independent, project-basedRemote, often part of a support team
Employer & Industry UsageTech, SaaS, subscription servicesBroad, including retail, tech, telecom
Search & Comparison IntentFocus on strategic customer retention and successFocus on troubleshooting and issue resolution

Freelance Customer Success Managers remote roles focus on building long-term customer relationships and ensuring product adoption, often requiring strategic skills and certifications. Customer Support Specialists handle day-to-day troubleshooting and support queries, typically with less emphasis on strategic success metrics. Both roles are remote but differ in scope and responsibilities.

What job categories do people searching Freelance Customer Success Manager Remote jobs in San Ramon, CA look for?

The top searched job categories for Freelance Customer Success Manager Remote jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Freelance Customer Success Manager Remote jobs?

Cities near San Ramon, CA with the most Freelance Customer Success Manager Remote job openings:

Freelance Customer Success Manager Remote jobs near you
Infographic showing various Freelance Customer Success Manager Remote job openings in San Ramon, CA as of June 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $92,826 per year, or $44.6 per hour.

Customer Success Manager - Accounting - Remote

GD Resources

San Francisco, CA • Remote

Full-time

Re-posted 8 days ago

Job description

Salary, bonus (10k), equity

NO visa sponsorship

There is a strong preference for candidates in the Pacific time zone, though candidates on the East Coast are also considered.

  • 2+ years customer-facing experience in SaaS/software companies
  • Customer Success Manager or Onboarding Specialist title preferred
  • Startup experience strongly preferred for handling chaos/ambiguity

💰 Selling points

  • Backed by Y Combinator - $12M funding from top investors
  • Genuine product love - customers really love what they've built
  • Growth opportunities - Promoted 2 people last year
  • Great work-life balance - fully remote 


Our client, a B2B fintech software startup, is seeking Implementation Specialists.

They are looking for an Implementation Specialist with 2–3 years of experience in a customer-facing SaaS role. This position functions similarly to an SMB-focused Customer Success Manager, guiding small to mid-sized bookkeeping and accounting firms through their first 90–100 days on the platform.

The ideal candidate is proactive, coachable, and thrives in a structured individual contributor role. You will serve as the primary point of contact for new customers, ensuring they are fully onboarded and positioned for long-term success.

What You'll Do

  • Conduct onboarding and training calls to help new customers quickly realize product value

    • Initial onboarding call (1 hour via Zoom) focused on setup and foundational training

    • Follow-up sync calls (15–45 minutes) covering advanced setup, feature training, team enablement, and product updates

  • Manage the full implementation lifecycle for a portfolio of SMB bookkeeping or accounting firms (typically serving 10–50 clients monthly) during their first 90–100 days

  • Serve as the primary point of contact during onboarding, driving strong engagement and high renewal rates

  • Capture customer feedback and feature requests to inform product improvements and internal process enhancements

What Were Looking For

  • 2–3 years of experience in a customer-facing SaaS role (Customer Success, Onboarding, or similar)

  • Experience working with accounting or bookkeeping clients preferred

  • Prior onboarding or training experience with SMB customers

  • Experience at an early-stage startup is a plus

  • Familiarity with bookkeeping/accounting software (e.g., QuickBooks, Xero) is a strong plus

  • Highly coachable and open to feedback

  • Excellent communication and customer-facing skills

This is an opportunity for a detail-oriented, customer-focused professional to play a key role in onboarding and retaining SMB clients at a growing fintech startup.

Powered by JazzHR

Mz5hGkrndR