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Work From Home Customer Success Manager Remote Jobs in San Ramon, CA

Menlo

Customer Success

San Francisco, CA · Remote

If you want your work to matter beyond a paper or a demo, this is the place. The Role We are ... Own the customer journey end to end, from first touch and onboarding through adoption, retention ...

JetInsight

Operator Success Manager

San Mateo, CA · On-site +1

We work with hundreds of operators across the US and are building the world's largest network of on-demand aircraft. We are looking for an Operator Success Manager (Customer Success Manager) to help ...

Ramp

Manager, Scaled Customer Success

San Francisco, CA · On-site +1

$146K - $233K/yr

Manage, coach, and develop a team of 6-8 Scaled Customer Success Managers, each handling ~300 ... Centralized home-office equipment ordering * Health and wellness stipend * Budget for intra-office ...

Workato

Customer Success Program Manager

Palo Alto, CA · Remote

That's why we offer all of our employees a vibrant and dynamic work environment along with a ... Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an ...

New

HMG Careers

Work From Home Sales Specialist

San Jose, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

HMG Careers

Work From Home Sales Specialist

San Jose, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

HMG Careers

Work From Home Sales Specialist

Oakley, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

HMG Careers

Work From Home Sales Specialist

Hercules, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

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Showing results 21-40

All JobsCustomer Success JobsWork From Home Customer Success Manager Remote JobsWork From Home Customer Success Manager Remote Jobs in San Ramon, CA

Work From Home Customer Success Manager Remote information

See San Ramon, CA salary details

$36.3K

$92.8K

$156.5K

How much do work from home customer success manager remote jobs pay per year?

As of Aug 23, 2026, the average yearly pay for work from home customer success manager remote in San Ramon, CA is $92,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $110,600.00 per year, depending on experience, location, and employer.

What does a work from home customer success manager do?

A Work From Home Customer Success Manager is responsible for building and maintaining strong relationships with customers to ensure they are satisfied with a company’s products or services. Working remotely, they proactively assist customers, address concerns, and help them achieve their goals through the effective use of the product. Their duties often include onboarding new clients, providing product training, resolving issues, and acting as the main point of contact for customer inquiries. By working from home, they utilize digital communication tools to stay connected with clients and internal teams. Their ultimate goal is to drive customer retention and foster long-term loyalty.

What are the key skills and qualifications needed to thrive as a work from home customer success manager, and why are they important?

To thrive as a Work From Home Customer Success Manager, you need strong communication, problem-solving abilities, and experience with account management, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) platforms such as Salesforce or Zendesk and proficiency in virtual communication tools are typically required. Exceptional empathy, organizational skills, and the ability to work independently set top performers apart in this role. These skills ensure customers are supported effectively, driving satisfaction and retention in a remote environment.

What are some typical challenges faced by remote customer success managers, and how can they be addressed?

Remote Customer Success Managers often face challenges such as building strong client relationships without in-person meetings and maintaining clear communication across virtual channels. To overcome these, it's important to use video calls, regular check-ins, and collaborative tools to foster connection and transparency with clients and internal teams. Additionally, proactively managing your schedule and prioritizing tasks can help you stay organized and responsive, which is crucial for delivering high-quality customer support and driving customer satisfaction in a remote setting.

What is the difference between Work From Home Customer Success Manager Remote vs Work From Home Account Manager Remote?

AspectWork From Home Customer Success Manager RemoteWork From Home Account Manager Remote
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; customer success certifications are a plusUsually requires a bachelor's degree; sales or account management certifications can be beneficial
Work EnvironmentRemote, collaborative with customer success teams, and client-facingRemote, focused on managing client accounts, sales, and renewals
Employer & Industry UsageCommon in SaaS, tech, and service industriesCommon in SaaS, tech, and service sectors

Both roles are remote, client-focused positions in similar industries. Customer Success Managers focus on onboarding, retention, and customer satisfaction, while Account Managers emphasize managing client accounts, renewals, and upselling. The key difference lies in their primary objectives: retention versus sales growth.

What job categories do people searching Work From Home Customer Success Manager Remote jobs in San Ramon, CA look for?

The top searched job categories for Work From Home Customer Success Manager Remote jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Work From Home Customer Success Manager Remote jobs?

Cities near San Ramon, CA with the most Work From Home Customer Success Manager Remote job openings:

Work From Home Customer Success Manager Remote jobs near you
Infographic showing various Work From Home Customer Success Manager Remote job openings in San Ramon, CA as of June 2026, with employment types broken down into 66% Full Time, 32% Part Time, and 2% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $92,826 per year, or $44.6 per hour.

Customer Success

Menlo

San Francisco, CA • Remote

Full-time

Posted 5 days ago

Job description

About Menlo

Menlo Research is an Applied R&D lab building Asimov, an open-source humanoid robot platform, and the full software stack that powers it. Our mission is to make humanoid labor economically viable, turning software into physical labor at scale. We build across the full stack: hardware architecture, locomotion, autonomy, simulation, and infrastructure. We move fast, ship to real robots, and open-source everything we can. If you want your work to matter beyond a paper or a demo, this is the place.

The Role

We are looking for a Customer Success Manager to own how the world adopts, loves, and grows with Asimov. This is a growth role at heart, sitting close to marketing and owning the customer from first touch to renewal. You will turn interest into onboarded users, users into champions, and champions into revenue across the community and partner network.

What You'll Do

  • Own a revenue target across your account base, including new business, expansion, and renewals

  • Own the customer journey end to end, from first touch and onboarding through adoption, retention, and growth

  • Turn community interest and inbound into onboarded, active, paying users

  • Build the customer stories, case studies, and references that feed the marketing engine

  • Spot expansion and upsell opportunities early and turn happy users into growing accounts

  • Run onboarding, enablement, and lifecycle programs that scale across cohorts

  • Be the voice of the customer back to marketing, product, and leadership

  • Keep a clean pulse on adoption, churn risk, and account health across the base

What We Look For

  • 3+ years in customer success, account management, or growth, with real ownership of a number

  • A track record of driving adoption, retention, and expansion in a fast-growing product

  • Strong relationship and storytelling instincts that turn users into advocates

  • Sharp communication that meets customers where they are and moves them forward

  • Bias for action in a fast-moving, ambiguous, ship-first environment

  • Genuine curiosity about robotics, open-source, and the community building on it

Nice to Have

  • Experience at an open-source, developer-facing, or hardware company

  • Background bridging customer success and marketing or growth

  • History building community, running lifecycle programs, or scaling a self-serve motion

  • Former founder, open-source contributor, or side-project builder

Why Join Menlo

You will own how a global community adopts and grows with Asimov. You will carry the number, shape the customer stories that power our brand, and see your impact in real deployments and real revenue, not slide decks. If you want to help turn open hardware into real work, come build with us.

A Note on AI

You don't need deep AI expertise for every role, but we do expect everyone at Menlo to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement. When that's the case, we'll say so explicitly in the qualifications. People who thrive here don't treat AI as a novelty. They use it to think better, and make their work easier for others to build on.

Equal Opportunity and Accommodations

We hire talented people from a wide range of backgrounds. If you're excited about a role but don't meet every bullet, we still encourage you to apply. Menlo Research is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Menlo provides reasonable accommodations during the application process. If you need one, please let your recruiter know.