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Client Success Jobs in San Ramon, CA (NOW HIRING)

results.com

Client Success Manager

San Francisco, CA · On-site

The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts. We are now targeting businesses with 50 ...

results.com

Client Success Manager

San Francisco, CA

The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts. We are now targeting businesses with 50 ...

Weave Grid, Inc

Client Success Manager

San Francisco, CA · On-site

$115K - $165K/yr

Serve as the single-threaded internal owner of account success * Balance internal and external priorities, keeping all key stakeholders aligned on achieving shared goals; Manage client expectations ...

Viewics Inc

Client Success Manager

San Jose, CA

The customer success manager serves as the primary advocate and champion for each customer here at Viewics. In addition, they will work with the customer on a regular basis to ensure adoption and ...

Viewics Inc

Client Success Manager

San Jose, CA · On-site

The customer success manager serves as the primary advocate and champion for each customer here at Viewics. In addition, they will work with the customer on a regular basis to ensure adoption and ...

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Client Success information

See San Ramon, CA salary details

$36.3K

$92.8K

$156.5K

How much do client success jobs pay per year?

As of Jun 5, 2026, the average yearly pay for client success in San Ramon, CA is $92,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $110,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success professional, and why are they important?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by Client Success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is Client Success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

How can I make 2000 a week working from home?

A Client Success professional can earn $2,000 a week by managing multiple client accounts, providing high-quality support, and developing strong communication skills. Achieving this income often requires experience, a reliable internet connection, and proficiency with customer relationship management (CRM) tools. Consistent performance and expanding your client base are key to reaching this earning level.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in San Ramon, CA? The most popular types of Client Success jobs in San Ramon, CA are:
What job categories do people searching Client Success jobs in San Ramon, CA look for? The top searched job categories for Client Success jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Client Success jobs? Cities near San Ramon, CA with the most Client Success job openings:
Client Success jobs near you

Client Success Manager

results.com

San Francisco, CA • On-site

Full-time

Posted 21 days ago

Job description

Company Description
RESULTS.com is a leading SaaS Business Management Platform, with over 5,000 users offering clients a cloud based software that creates alignment, increases engagement and accountability towards the organization's long term priorities.
RESULTS.com has received numerous awards and was recognised as a Winner of the Tie50 world's top startups for 2014.
With global headquarters in Auckland, New Zealand, and North American headquarters in San Francisco, USA, RESULTS.com presents an exciting opportunity for candidates looking for international business experience, including:
  • Fast growing global SaaS business using the latest technology
  • High Performing Culture
  • Competitive salary
  • Exceptional training and ongoing development programs to support your career growth

Job Description
The Results.com Client Success Management team oversees our customer experience from completion of Onboarding through to renewal and 100% adoption. The Onboarding team will do the heavy lifting post signed contract needed to rapidly help our clients adopt and deeply leverage the Results.com solution.
Post Onboarding, renewals and growth within the business to 100% adoption will be the Client Success Manager's primary responsibility. You will work closely with other Results.com teams besides Onboarding, including Sales, Training, Technical Configuration, Marketing, and Product to ensure customers meet their adoption targets and realize significant value from using our platform.
Measures of success will include both retention and expansion. The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts. We are now targeting businesses with 50 to 100 employees. Often a new client will first bring on their leadership team of say 20 users, with a view to adding the rest of them later.
Your ultimate goal: To help Results.com hit its Recurring Revenue growth targets by retaining clients and expanding users within. To accomplish this, you'll:
  • Support the Onboarding team to completion, as required
  • Ensure full handover from Onboarding
  • Ensure customers achieve their adoption and success targets
  • Develop and implement an effective strategic account strategy through collaboration with other team members
  • Utilize Salesforce metrics and feedback to pro-actively reach out to clients whose engagement is dropping or below our targets
  • Arrange ongoing training and coaching sessions
  • Conduct periodic health checks and managing the contract rollover process
  • Drive additional recurring revenue through upsells of more users
  • Ensure that customers are vocal advocates who renew our relationship year after year
  • Identify and liaise with marketing to gain client advocate references and case studies
  • Obtain referrals for the sales team to follow up

Qualifications
Targets
You will manage between 800 and 1400 users.
Your rollover target will be 80%. Upsell targets will be 20%+ of your portfolio.
There will also be targets relating to customer engagement levels.
Requirements
5+ years of account management, preferably virtually/online
Preferred skills:
  • CRM (Salesforce or equivalent)
  • Familiarity with online presentations and selling
  • A passion for learning and a hard-nosed work ethic.
  • Self-starter
  • Someone who can work successfully and happily in a fast-paced, high-intensity startup

Additional Information
All your information will be kept confidential according to EEO guidelines.

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