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Client Success Jobs in San Ramon, CA (NOW HIRING)

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Client Relations Associate

San Francisco, CA

$47K - $58K/yr

About You: * 2+ years of experience in Account Management, Client Success, or a client-facing role (preferably in tech, MSP, SaaS, or IT services). * College degree in communications, psychology ...

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Client Success information

See San Ramon, CA salary details

$36.3K

$92.8K

$156.5K

How much do client success jobs pay per year?

As of Jun 8, 2026, the average yearly pay for client success in San Ramon, CA is $92,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $110,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success professional, and why are they important?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are some common challenges faced by Client Success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is Client Success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

How can I make 2000 a week working from home?

A Client Success professional can earn $2,000 a week by managing multiple client accounts, providing high-quality support, and developing strong communication skills. Achieving this income often requires experience, a reliable internet connection, and proficiency with customer relationship management (CRM) tools. Consistent performance and expanding your client base are key to reaching this earning level.
What are the most commonly searched types of Client Success jobs in San Ramon, CA? The most popular types of Client Success jobs in San Ramon, CA are:
What job categories do people searching Client Success jobs in San Ramon, CA look for? The top searched job categories for Client Success jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Client Success jobs? Cities near San Ramon, CA with the most Client Success job openings:
Client Success jobs near you
Client Success Manager (CSM), MultiPro Property Solutions

Client Success Manager (CSM), MultiPro Property Solutions

Valet Living, LLC

San Jose, CA • On-site

$74K - $84K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Valet Living rating

6.4

Company rating: 6.4 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

46th of 71 rated recycling and waste

Job description

Build Relationships. Deliver Results. Grow Your Career.
We're looking for a Client Success Manager (CSM) who knows how to build trust, solve problems, and drive long-term client value. In this role, you'll serve as the primary point of contact for a large portfolio of multifamily clients, owning the relationship after the sale and ensuring a best-in-class experience every step of the way.
You'll work closely with branch leadership, field teams, and internal partners to retain clients, resolve issues quickly, and grow accounts by aligning services to evolving client needs. If you're comfortable managing a high-volume portfolio, enjoy face-to-face client interaction, and take pride in being a trusted advisor, this role is for you.
Compensation & Work Environment Details
  • Salary Range: $74,000 - $84,000
  • Bonus Target: 35% of annual salary (paid quarterly)
  • Schedule: Full-time
  • Work Environment: Field-based with daily onsite client interaction
  • Travel: Required within assigned region

What You'll Do
Relationship & Portfolio Management
  • Serve as the primary point of contact and overall account lead for assigned clients.
  • Build and maintain strong, long-term relationships with onsite decision-makers.
  • Manage a large client portfolio that may include up to 100 multifamily communities.
  • Conduct regular onsite visits, bi-weekly calls, and ongoing email communication in line with branch cadence.
  • Track all client interactions, activity, and outcomes in CRM systems.
  • Achieve defined client success KPIs including retention, revenue penetration, and services per client.

Client Retention & Satisfaction
  • Own client retention by proactively identifying risks, addressing concerns, and preventing churn.
  • Monitor account health, service usage patterns, and satisfaction feedback.
  • Conduct regular portfolio reviews to identify service gaps and expansion opportunities.
  • Develop and implement action plans to strengthen engagement and long-term partnerships.

Service Delivery, Issue Resolution & Risk Mitigation
  • Act as the lead contact for service delivery issues, following established escalation and resolution processes.
  • Partner closely with Service Delivery Managers and subcontractors to ensure timely, high-quality service.
  • Facilitate change orders, approvals, and adjustments to meet client expectations and branch revenue goals.
  • Collaborate with internal teams including Order Processing, Billing, Sales, and Branch Operations to resolve complex issues efficiently.
  • Conduct follow-ups after issue resolution to confirm satisfaction and rebuild confidence.

Revenue Growth & Account Expansion
  • Grow assigned accounts through upselling and cross-selling additional MultiPro services.
  • Align service recommendations with client feedback, performance data, and evolving business needs.
  • Share leads and opportunities for new core services with branch leadership and sales partners.

Onboarding & Adoption
  • Lead the onboarding and transfer-of-trust process for new clients.
  • Conduct property walks with maintenance leaders to align on scope of work, service expectations, and pricing.
  • Support recruiting, onboarding, and deployment of subcontractor resources to meet service demand.
  • Ensure compliance with systems and processes related to work orders, pricing, preferred resources, and subcontractor availability.

Strategic Planning & Continuous Improvement
  • Partner with clients to stay aligned with changing operational and business objectives.
  • Support national account initiatives, pilots, and strategic wins as needed.
  • Gather, track, and analyze client feedback to identify trends and drive continuous improvement.
  • Perform additional responsibilities as needed, demonstrating flexibility and ownership.

What We're Looking For
  • Client & Account Management Experience: 5+ years in B2B account management, client success, service delivery, or project management roles.
  • Relationship Builder: Proven ability to build trust with onsite and executive-level decision-makers.
  • Highly Organized: Strong time management and prioritization skills in a fast-paced, high-volume environment.
  • Service-Minded: Deep understanding of service delivery, coordination, and issue resolution.
  • Problem-Solver: Analytical and proactive in identifying risks and implementing solutions.
  • CRM Experience: Proficiency with CRM and work order management platforms; Salesforce preferred.
  • Subcontractor Experience: Experience recruiting and onboarding service partners is a plus.
  • Integrity-Focused: Consistently operates with professionalism, confidentiality, and high ethical standards.
  • Education: Bachelor's degree preferred.
  • Language Skills: Bilingual (English/Spanish) a plus.

Physical & Job Requirements
  • Ability to travel within the assigned region using a personal vehicle.
  • Ability to walk properties, including stairs and large outdoor areas.
  • Comfortable working outdoors in varying weather conditions.
  • Valid driver's license.
  • Flexibility to work irregular hours as business needs require.

Why You'll Love Working with Us:
Work hard, grow fast. At MultiPro Property Solutions, we recognize talent, reward ambition, and promote from within. If you're looking for a place where effort leads to opportunity, innovation is encouraged, and leadership is earned, you've found it.
Comprehensive Benefits:
  • Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
  • Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
  • Flexible Time Off: No preset accruals-manage your time and work-life balance your way, plus 10 company-paid holidays.
  • Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
  • Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.
The application window is anticipated to close 60 days from the date the job is posted.
If you're ready to take ownership, build meaningful relationships, and grow your career with a team that values accountability and impact, we'd love to meet you. Apply today!
Are you a current Valet Living employee? If so, click here to apply.
MultiPro Property Solutions is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

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About Valet Living

Sourced by ZipRecruiter

Valet Living is the largest nationally recognized full-service amenities provider to the multifamily housing industry, performing more than 470 million amenity services annually, encompassing 1.8 million apartment homes in 40 states. Valet Living uses specialized technology that empowers its trusted associates to deliver standard-setting amenities in communities where people want to live. Valet Living has been setting the standard for residential living since 1995 and has been proven to increase property value. Valet Living is a portfolio company of the private equity group GI Partners.

Industry

Real estate

Company size

5,001 - 10,000 Employees

Headquarters location

Tampa, FL, US

Year founded

1995

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