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Customer Success Associate Jobs in San Ramon, CA

CVHCare

Customer Success Analyst

San Francisco, CA · On-site

$25 - $28/hr

As a Customer Success Analyst, you will play a vital role in ensuring our customers achieve their desired outcomes while using CuraeSoft's software solutions. Your goal will be to build long-lasting ...

Kastle Systems

Customer Success Manager

Fremont, CA · On-site

Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success ...

Hive

Customer Success Lead

San Francisco, CA

$110K - $170K/yr

As the Customer Success Lead, you will act as a strategic advisor to ensure customers effectively integrate Hive's solutions and you will efficiently resolve technical customer issues as they arise.

ARM

Customer Success Manager

San Jose, CA · Hybrid

The Customer Success Manager (CSM) plays a critical role in driving the technical, operational, and strategic success of Arm's largest hyperscaler Partners. Acting as a trusted advisor and program ...

Eudia

Customer Success Manager

Palo Alto, CA

$154K - $190K/yr

About the Role As a Senior Customer Success Manager, Enterprise/Strategic, you'll own and grow a portfolio of our most important enterprise customers, acting as the strategic quarterback for ...

WalkMe

Customer Success Engineer

San Francisco, CA

$115K - $135K/yr

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. * Lead onboarding, configuration, and integration enablement for new ...

Mixpanel

Customer Success Architect

San Francisco, CA · On-site +1

About the Customer Success Team Mixpanel's Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customer ...

Eudia

Customer Success Manager

Palo Alto, CA · On-site

$154K - $190K/yr

About the Role As a Senior Customer Success Manager, Enterprise/Strategic, you'll own and grow a portfolio of our most important enterprise customers, acting as the strategic quarterback for ...

Dascena

Customer Success Specialist

Oakland, CA

As a Customer Success Specialist, you will be responsible for ensuring a smooth and efficient transition for our new incoming clients, as well as maintaining a healthy and productive relationship ...

Dascena

Customer Success Specialist

Oakland, CA · On-site

As a Customer Success Specialist, you will be responsible for ensuring a smooth and efficient transition for our new incoming clients, as well as maintaining a healthy and productive relationship ...

Gorgias

Director, Customer Success

San Francisco, CA · On-site

$235K - $277K/yr

About the Team Customer Success at Gorgias covers our Commercial and Enterprise merchants and sits at the center of a fundamental redesign of what CS means in an AI-native company. We're rebuilding ...

Hive

Customer Success Lead

San Francisco, CA · On-site

$110K - $170K/yr

As the Customer Success Lead, you will act as a strategic advisor to ensure customers effectively integrate Hive's solutions and you will efficiently resolve technical customer issues as they arise.

Invoca

Customer Success Manager

San Francisco, CA

About the Team Our Customer Success team is the engine behind long-term customer value at Invoca. We partner closely with our Healthcare customers - from multi-location provider groups and health ...

Factory

Customer Success Manager

San Francisco, CA · On-site

We are hiring an Enterprise Customer Success Manager to work with our most strategic accounts and help scale their adoption, enablement and usage of Factory. In this role, you will own a portfolio of ...

Intelletec

Customer Success Manager

San Francisco, CA · On-site

We're looking for a Customer Success Manage r who enjoys building trusted customer relationships, driving strategic business outcomes, and partnering closely with enterprise clients throughout the ...

Juicebox, Inc

Manager, Customer Success

San Francisco, CA · On-site

$215K - $315K/yr

You'll define what customer success looks like in an AI-first world at a hypergrowth company becoming a category leader. The foundation is already in place: customers love the product, relationships ...

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Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in San Ramon, CA

Customer Success Associate information

See San Ramon, CA salary details

$20.7K

$59.2K

$103.9K

How much do customer success associate jobs pay per year?

As of Jul 20, 2026, the average yearly pay for customer success associate in San Ramon, CA is $59,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $73,200.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, support, and follow-up, using tools like CRM software to track interactions and outcomes.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and company size, but typically ranges from $60,000 to $100,000 annually in the United States. Entry-level CSMs may earn less, while those with more experience or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

Is customer success an entry level job?

Customer Success Associate roles are often entry-level positions that require strong communication and problem-solving skills. Many companies provide on-the-job training, and prior experience is not always necessary, making it accessible for recent graduates or those new to the field.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What jobs make $3,000 a month without a degree?

Customer Success Associate roles often pay around $3,000 or more per month, especially with experience and strong communication skills. These positions typically require familiarity with customer relationship management (CRM) tools and may offer remote or flexible schedules. Other jobs that can reach this income level without a degree include sales, administrative roles, and certain technical support positions.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in San Ramon, CA? The most popular types of Customer Success jobs in San Ramon, CA are:
What job categories do people searching Customer Success Associate jobs in San Ramon, CA look for? The top searched job categories for Customer Success Associate jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Customer Success Associate jobs? Cities near San Ramon, CA with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in San Ramon, CA as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $59,218 per year, or $28.5 per hour.

Customer Success Representative

Phonely Ltd

San Francisco, CA • On-site

$60K - $90K/yr

Full-time

Re-posted 28 days ago

Job description

At some point in the future, every business will answer their phone with voice AI. We are building the platform that makes it possible.
Phonely builds conversational voice AI agents for high-volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in production. We are growing fast, our customer base is scaling, and we need someone to make sure every business on our platform gets the attention they need to succeed.
About the Role
We're hiring a Customer Success Representative to own the onboarding and support experience for our SMB and mid-market customers. This is a hands-on, customer-facing role where you'll be the first point of contact for businesses getting started with Phonely and the person who keeps them running smoothly after launch.
Think of this as the training ground for enterprise customer success. You'll start by managing our highest-volume segment, learning the product inside and out, running demos, handling onboarding calls, and resolving issues in real time. If you're good, you'll move up to managing our largest accounts. If you're great, you'll help define what customer success looks like at Phonely.
This is not a ticket-queue job. You will be building relationships, solving real problems, and directly impacting retention and expansion. You'll work closely with our existing CS team and engineering to make sure customers are getting value from day one.
What You'll Do
  • Onboard new SMB and mid-market customers end-to-end, from first call to live deployment
  • Run product demos and training sessions to help customers get the most out of the platform
  • Monitor account health, proactively identify risks, and intervene before problems escalate
  • Troubleshoot technical issues with customers, escalating to engineering when needed
  • Manage inbound support requests and ensure timely, high-quality resolution
  • Document customer feedback and relay product insights to the team
  • Build and maintain relationships with key contacts at each account
  • Track onboarding metrics and contribute to process improvements
  • Collaborate with the sales team on handoffs and upsell opportunities

What You'll Bring
  • 1-3 years in a customer-facing role (customer success, account management, support, or similar)
  • Strong written and verbal communication skills
  • Comfortable learning technical products quickly and explaining them to non-technical people
  • Organized, proactive, and good at managing multiple accounts simultaneously
  • Genuine interest in AI, voice technology, or SaaS
  • High ownership mentality, you see a problem and you fix it without waiting to be told

Nice to Have
  • Experience in SaaS, AI, or telecommunications
  • Familiarity with APIs, webhooks, or integration workflows
  • Previous experience running product demos or onboarding sessions
  • Background in a high-growth startup

Why Join Phonely
We are a team of ex-athletes, founders, and builders with low egos and high standards. We take the work seriously without taking ourselves too seriously. On-site in San Francisco, meals covered, quarterly offsites to interesting places (Rocky Mountains, Costa Rica, Indonesia), and meaningful equity in a company that is growing fast. You will work directly with the CS team and founders and have real ownership over the customer experience from day one.
Interview Process
  1. 15-min intro call to evaluate fit
  2. Deep dive on your customer-facing experience with a team member
  3. Mock onboarding session or customer scenario walkthrough
  4. Final conversation with leadership

Apply