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Customer Success Manager Remote Jobs in San Ramon, CA

JetInsight

Operator Success Manager

San Mateo, CA · On-site +1

We are looking for an Operator Success Manager (Customer Success Manager) to help proactively support and engage our rapidly-growing number of charter operators. You will serve as a trusted advisor ...

Ramp

Manager, Scaled Customer Success

San Francisco, CA · On-site +1

$146K - $233K/yr

Manage, coach, and develop a team of 6-8 Scaled Customer Success Managers, each handling ~300 monthly new customers. * Drive team performance across activation, expansion, and CSAT targets while ...

Workato

Customer Success Program Manager

Palo Alto, CA · Remote

Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Customer Success Program Manager to join our growing team. In this role, You will partner ...

Revic

Founding Customer Success Lead

San Francisco, CA · Remote

As our Senior Customer Success Manager, you'll be the human bridge between our product and our ... Premium health, dental, vision -- we take care of our people Remote: SF, Vancouver, New York or ...

Verge Inc.

Customer Success Specialist

Fremont, CA · Remote

Follow the directions of the senior management and help develop and update customer service ... Ability to work remotely from a remote location * Deliver software demos * Engage clients in ...

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Customer Success Manager Remote information

See San Ramon, CA salary details

$36.3K

$92.8K

$156.5K

How much do customer success manager remote jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer success manager remote in San Ramon, CA is $92,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $110,600.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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What cities near San Ramon, CA are hiring for Customer Success Manager Remote jobs?

Cities near San Ramon, CA with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in San Ramon, CA as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $92,826 per year, or $44.6 per hour.

Operator Success Manager

San Mateo, CA • On-site, Remote

JetInsight
Aviation • 11 - 50 employees
Learn more about JetInsightexternal

Full-time

Re-posted 3 days ago

Job description

JetInsight's best-in-class quoting and fleet management software helps aircraft charter operators run and grow safer, more efficient, and more profitable businesses. We work with hundreds of operators across the US and are building the world's largest network of on-demand aircraft.
We are looking for an Operator Success Manager (Customer Success Manager) to help proactively support and engage our rapidly-growing number of charter operators. You will serve as a trusted advisor to help new customers implement JetInsight and to achieve ongoing value with the platform.
Your responsibilities will include:
  • Onboarding and training charter operators
  • Driving adoption and usage of JetInsight's product and managing customer relationships
  • Creating business success goals for operators, and proactively tracking metrics and engagement to ensure operators achieve value
  • Identify opportunities to drive usage and adoption while working with cross functional teams

You resonate with the following skills, traits, and experience:
  • 2+ years of proven success as a CSM or Account Manager ideally in a technology company
  • An attitude that gets things done
  • A desire to learn and immerse yourself in a new industry to truly understand the customer
  • Track record of effective onboarding and long-term relationship management
  • Strong problem solving abilities to quickly understand customer's core issues and find creative solutions
  • Possess phenomenal communication and presentation skills
  • An interest in aviation and/or the travel industry is a plus!

Apply