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Customer Success Program Jobs in San Ramon, CA (NOW HIRING)

Net2Source (N2S)

Customer Success Specialist

Hayward, CA · On-site

As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune ... Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs ...

Net2Source (N2S)

Customer Success Specialist

Alameda, CA · On-site

As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune ... Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs ...

Ascend

Lead Customer Success Manager

San Francisco, CA

$120K - $145K/yr

Your Role We are looking for a relationship driven, strategically minded Customer Success Manager ... Demonstrated ability to build and improve scalable processes, playbooks, or CS programs - not just ...

Net2Source (N2S)

Customer Success Specialist

Fremont, CA · On-site

As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune ... Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs ...

Ascend

Lead Customer Success Manager

San Francisco, CA · On-site

$120K - $145K/yr

Your Role We are looking for a relationship driven, strategically minded Customer Success Manager ... Demonstrated ability to build and improve scalable processes, playbooks, or CS programs - not just ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in San Ramon, CA

Customer Success Program information

See San Ramon, CA salary details

$12

$27

$52

How much do customer success program jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for customer success program in San Ramon, CA is $27.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $28.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What job categories do people searching Customer Success Program jobs in San Ramon, CA look for? The top searched job categories for Customer Success Program jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Customer Success Program jobs? Cities near San Ramon, CA with the most Customer Success Program job openings:
Customer Success Program jobs near you
Customer Success Enablement Manager

Customer Success Enablement Manager

Pigment

San Francisco, CA • On-site

$110K - $145K/yr

Full-time

Posted 23 days ago

Job description

Pigment is looking for a Customer Success Enablement Manager to help our global Customer Success organization deliver more consistent customer outcomes, faster ramp, stronger adoption, and better expansion readiness.
As Pigment scales, Customer Success plays a critical role in revenue protection, customer value realization, adoption, and expansion. This role will help turn our CS strategy into practical enablement programs, tools, workflows, and coaching systems that make CSMs more effective in the moments that matter.
This is a hands-on individual contributor role for someone who can design practical programs, partner closely with CS leaders, and use data and field feedback to continuously improve how our CS teams operate.
$110,000 - $145,000 a year
Build and run CS enablement programs
  • Design, deliver, and iterate enablement programs for global Customer Success teams, including onboarding, everboarding, product launches, value realization, adoption motions, renewal readiness, expansion identification, executive business reviews, and champion development.
  • Create simple, repeatable frameworks that help CSMs know what great looks like across key customer moments: handoff, onboarding transition, adoption planning, value reviews, risk management, renewal preparation, and expansion discovery.
  • Translate company priorities, product changes, AI launches, and customer strategy into clear enablement experiences for CSMs.
Partner with CS leadership
  • Work closely with global and regional CS leaders to identify performance gaps, prioritize enablement needs, and build practical programs that reinforce the CS operating model.
  • Support managers with coaching guides, team meeting content, certification moments, and reinforcement plans so enablement does not stop after a live session.
  • Bring a manager-first mindset, helping CS leaders become active reinforcement partners rather than passive recipients of enablement.
Create content, tools, and practice moments
  • Develop enablement assets such as playbooks, talk tracks, customer meeting guides, value narrative materials, discovery prompts, EBR templates, account planning aids, and product adoption guides.
  • Use Gong to identify examples of strong customer conversations, coaching opportunities, and common gaps in CS execution.
  • Use LetterAI to help CSMs improve written customer communication, follow-up quality, value narratives, and executive-ready messaging.
  • Use Salesforce to connect enablement priorities to customer lifecycle data, adoption signals, renewal and expansion workflows, and field execution.
Drive measurement and continuous improvement
  • Measure the effectiveness of CS enablement through a mix of adoption, completion, manager feedback, business indicators, and observed behavior change.
  • Track whether programs are improving CSM ramp, customer meeting quality, adoption execution, expansion readiness, and renewal preparation.
  • Gather feedback from CS leaders, CSMs, RevOps, Product, and Customer Education to improve programs over time.
What success looks like
In the first 6 to 12 months, this person will have:
  • Created a global CS enablement roadmap aligned to CS leadership priorities.
  • Launched or improved CS onboarding and everboarding.
  • Built repeatable enablement around value realization, adoption, renewal readiness, and expansion signals.
  • Established strong working relationships with CS leadership and key cross-functional partners.
  • Used Salesforce, LetterAI, and Gong to make enablement more data-driven and more embedded in the daily workflow.
  • Created a measurement model that goes beyond attendance and CSAT.

What we are looking for
  • 3 to 6+ years of experience in customer success enablement, revenue enablement, customer success, customer education, sales enablement, or a related GTM role.
  • Strong understanding of SaaS Customer Success motions, including onboarding, adoption, renewals, expansion, customer health, business reviews, and executive stakeholder engagement.
  • Experience designing and delivering enablement programs for customer-facing teams.
  • Strong facilitation, communication, and content-building skills.
  • Comfort working globally across time zones, regions, and stakeholder groups.
  • Ability to turn ambiguous business problems into practical enablement programs.
  • Experience using systems like Salesforce, Gong, and AI-enabled writing or coaching tools such as LetterAI.
  • Strong program management instincts: clear goals, timelines, stakeholder alignment, execution discipline, and follow-through.
Nice to have
  • Experience in enterprise SaaS, planning, BI, FP&A, RevOps, or complex B2B software.
  • Experience enabling CSMs on value selling, business outcomes, executive engagement, or expansion motions.
  • Experience building certifications, role-based learning paths, or manager reinforcement programs.
  • Experience partnering with Product Marketing, Product, Customer Education, RevOps, or Professional Services.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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