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Customer Success Program Jobs in San Ramon, CA (NOW HIRING)

Lumafield

Customer Success Manager

San Francisco, CA

... or program management * Excellent verbal and written communication that flexes to be effective ... Customer Success experience The base salary range listed here represents the anticipated low and ...

Gamma

Customer Success Manager

San Francisco, CA

That means designing onboarding and training programs that create Gamma champions, navigating ... You'll also build the playbooks and scaled programs that let Customer Success keep pace with Gamma ...

Adobe

Head of Customer Success

San Francisco, CA

Head Of Customer Success Adobe is seeking a dynamic Head of Customer Success to lead the Americas C ... Track record of implementing innovative performance metrics, continuous improvement programs, and ...

Gamma

Customer Success Manager

San Francisco, CA · On-site

That means designing onboarding and training programs that create Gamma champions, navigating ... You'll also build the playbooks and scaled programs that let Customer Success keep pace with Gamma ...

Lumafield

Customer Success Manager

San Francisco, CA

$140K - $170K/yr

... or program management * Excellent verbal and written communication that flexes to be effective ... Customer Success experience $140,000 - $170,000 a year The base salary range listed here represents ...

Adobe, Inc.

Head of Customer Success

San Francisco, CA · On-site

Senior Director of Customer Success will be accountable for developing a comprehensive strategic ... Track record of implementing innovative performance metrics, continuous improvement programs, and ...

IVO Inc

Head of Customer Success

San Francisco, CA

You'll own the full customer success motion across our enterprise and mid-market segments, leading ... This means understanding what drives individual users to adopt Ivo and create programs that turn ...

Ivo

Head of Customer Success

San Francisco, CA · On-site

You'll own the full customer success motion across our enterprise and mid-market segments, leading ... This means understanding what drives individual users to adopt Ivo and create programs that turn ...

Adobe

Customer Success Manager

San Francisco, CA · On-site

Develop and execute tailored success plans aligned to each customer's strategic objectives and ... programs, the stories we tell, the customers we serve, and how you can help us advance our mission ...

Adobe

Customer Success Manager

San Jose, CA · On-site

Develop and execute tailored success plans aligned to each customer's strategic objectives and ... programs, the stories we tell, the customers we serve, and how you can help us advance our mission ...

Sprig

Customer Success Manager

San Francisco, CA · On-site +1

About the Role Join Sprig as a Customer Success Manager , where you'll partner with a diverse ... Competitive Employee Equity * 401K Program * Medical, Dental, and Vision Benefits * FSA/HSA Benefit ...

Adobe

Head of Customer Success

San Jose, CA · On-site

SeniorDirector of Customer Success will be accountable for developing a comprehensive strategic ... Track recordof implementing innovative performance metrics, continuous improvement programs, and ...

Adobe

Head of Customer Success

San Francisco, CA · On-site

SeniorDirector of Customer Success will be accountable for developing a comprehensive strategic ... Track recordof implementing innovative performance metrics, continuous improvement programs, and ...

ePlus

Customer Success Manager

San Ramon, CA

$75K - $120K/yr

Customer Success Manager Irvine, CA, San Ramon, CA As a Customer Success Manager you will be ... program and various paid time off benefits, such as vacation, sick time, and personal leave ...

Ascend

Lead Customer Success Manager

San Francisco, CA

$120K - $130K/yr

Your Role We are looking for a relationship driven, strategically minded Customer Success Manager ... Demonstrated ability to build and improve scalable processes, playbooks, or CS programs - not just ...

Mathnasium

Customer Success Manager

Redwood City, CA · On-site

$25/hr

The primary function of the Customer Success Manager is to sustain and nurture those relationships while supporting the Center Program Director with administrative tasks. This role will include ...

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Customer Success Program information

See San Ramon, CA salary details

$12

$27

$52

How much do customer success program jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for customer success program in San Ramon, CA is $27.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $28.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

What job categories do people searching Customer Success Program jobs in San Ramon, CA look for? The top searched job categories for Customer Success Program jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Customer Success Program jobs? Cities near San Ramon, CA with the most Customer Success Program job openings:
Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in San Ramon, CA as of May 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,288 per year, or $27.1 per hour.
Customer Success Manager

Customer Success Manager

Lumafield

San Francisco, CA

Full-time

Posted 29 days ago

Job description

About Lumafield: 

Lumafield was founded in 2019 to upgrade manufacturing.

We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.

Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively.

We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again.

Lumafield is headquartered in Cambridge, MA, and has an office in San Francisco, CA.

About the role: 
 
Lumafield is looking to bring on a Customer Success Manager (CSM) to partner closely with their customers, champion their needs internally, and manage accounts to achieve business outcomes and revenue growth. 

The CSM will own the customer lifecycle from post-sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products.

Working at the intersection of advanced industrial technology and customer strategy, CSMs will lead business reviews, develop and execute on mutual customer success plans, and drive net revenue retention through strategic account growth.

This role requires the technical depth to understand engineering analyses, as well as the business acumen to translate technical success into measurable business value and lead conversations with executive stakeholders at customer organizations.

What you'll do:
  • Own the relationships, revenue, contracts, and outcomes associated with your accounts
  • Partner with customer engineering, quality, and operations teams to identify opportunities to improve product quality, accelerate root cause analysis, and achieve efficiencies in engineering
  • Serve as a trusted advisor for your customers, someone they turn to insight not only on Lumafield’s products but on the quality and inspection problem space
  • Build strong customer relationships through purposeful, outcome-focused engagement
  • Project manage delivery and adoption of Lumafield’s technical solutions
  • Proactively manage renewal processes, mitigate churn risk, and maintain account health
  • Uncover upsell, cross-sell, and new use case opportunities to expand product usage 
  • Help build and scale internal processes, templates, and best practices
About you:
  • Engineering B.S. degree or equivalent technical experience
  • 8+ years of working experience, which should include technical experience in engineering or manufacturing, and client facing experience, such as in account management, consulting, or program management
  • Excellent verbal and written communication that flexes to be effective across levels of an organization
  • Commercial business exposure and interest, including understanding of budget cycles and planning
  • Ability to independently create and deliver executive level presentations
  • Extremely organized and are ready to dive head first into a rapidly scaling startup environment
Bonus:
  • MBA or equivalent business experience
  • Customer Success experience
The base salary range listed here represents the anticipated low and high end of the salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. All full time employees receive an equity grant.
Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more! 

Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!  

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status. 

Reach out if you want to be a part of what we are building.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.