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Remote Voice Of Customer Jobs in San Ramon, CA (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

San Jose, CA · Remote

$20 - $26.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our ...

New

ForgeFit

Remote Customer Service Specialist

Concord, CA · On-site +1

$18.75 - $24.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our ...

ForgeFit

Remote Customer Service Specialist

Oakland, CA · On-site +1

$19.50 - $25.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our ...

ForgeFit

Remote Customer Service Specialist

San Francisco, CA · On-site +1

$20 - $26.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our ...

ForgeFit

Remote Customer Service Specialist

San Jose, CA · On-site +1

$20 - $26.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our ...

Dutch

Director of Customer Experience

Oakland, CA · On-site +1

Voice of the customer. Own NPS, CSAT, and member retention metrics. Build the listening infrastructure - surveys, tagging, trend analysis - that turns member feedback into actionable product and ...

Dutch

Director of Customer Experience

Oakland, CA · Remote

Voice of the customer. Own NPS, CSAT, and member retention metrics. Build the listening infrastructure -- surveys, tagging, trend analysis -- that turns member feedback into actionable product and ...

Overjet

Director of Customer Success, DSO

San Mateo, CA · On-site +1

Serve as the voice of the customer internally, providing feedback on product gaps, competitive positioning, and emerging customer needs. * Reporting: Prepare accurate and timely retention forecasts ...

Overjet

Director of Customer Success, SMB

San Mateo, CA · On-site +1

Serve as the voice of the customer internally, providing feedback on product gaps, competitive positioning, and emerging customer needs. * Reporting: Prepare accurate and timely retention forecasts ...

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Showing results 1-20

All JobsVoice Of Customer JobsRemote Voice Of Customer JobsRemote Voice Of Customer Jobs in San Ramon, CA

Remote Voice Of Customer information

What is the difference between Remote Voice Of Customer vs Remote Customer Experience Specialist?

AspectRemote Voice Of CustomerRemote Customer Experience Specialist
CredentialsTypically requires customer feedback analysis, communication skills, and familiarity with survey toolsRequires customer service experience, communication skills, and knowledge of customer journey mapping
Work EnvironmentPrimarily data analysis, reporting, and feedback collection remotelyEngages directly with customers via calls, chats, or emails, often remotely
Industry UsageCommon in market research, customer insights, and product developmentCommon in customer service, support, and client relations roles

The main difference is that Remote Voice Of Customer focuses on analyzing customer feedback and insights to inform business decisions, while Remote Customer Experience Specialist involves directly engaging with customers to improve their overall experience. Both roles require strong communication skills but differ in their primary functions and work activities.

What are popular job titles related to Remote Voice Of Customer jobs in San Ramon, CA?

For Remote Voice Of Customer jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Remote Voice Of Customer jobs in San Ramon, CA look for?

The top searched job categories for Remote Voice Of Customer jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Remote Voice Of Customer jobs?

Cities near San Ramon, CA with the most Remote Voice Of Customer job openings:

Remote Voice Of Customer jobs near you
Infographic showing various Remote Voice Of Customer job openings in San Ramon, CA as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Voice of the Customer Program Manager

Figma

San Francisco, CA • On-site, Remote

Full-time

Re-posted 25 days ago

Job description

We are looking for a strategic, data-driven Voice of the Customer (VOC) Program Manager to build and run a company-wide VOC program at Figma. Sitting within the Product Support org, this role is responsible for pulling insights from across Figma's customer-facing surfaces, Support, Sales, NPS, community, and more, and translating them into fast, actionable signals for Product, Engineering, and Support. This isn't just a reporting role: you'll own the full insight loop, from surfacing and prioritizing the biggest customer pain points to tracking whether they're being addressed and bringing wins back to customer facing orgs and our product partners. You'll work cross-functionally across Support, Sales, Research, Marketing and Product, and leverage AI to move faster than ever. It's a rare opportunity to build something that matters at company scale.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:
  • Own the rhythm of VOC reporting and define the mechanisms that feed into the program, including launch insight reporting and ensuring insights are visible, shareable, and easy to act on across the org
  • Surface and prioritize the biggest customer pain points, align with Product and Engineering on roadmap prioritization, and advocate for customer needs - bringing wins back to Support and Sales to demonstrate program impact
  • Monitor and report on customer sentiment from pre through post-product launches, providing recommendations across Product, Support, and Sales on where to act - from unresolved pain points and product gaps to process improvements and sales blockers
  • Set shared, data-backed goals with Product and Engineering partners and monitor progress to help keep those goals on track
  • Work directly with Sales to bring customer problem statements into the VOC program and ensure field insights inform priorities
  • Integrate signals from NPS, Research, Sales, and community alongside Support data into a unified narrative that reaches Product and Engineering swiftly
  • Strategically implement AI workflows to build scalable processes that generate and deliver insights faster
  • Communicate customer insights across a range of audiences, from frontline support to Product leadership, with clarity and a strong point of view
We'd love to hear from you if you have:
  • Experience building and running a VOC program, as a PM or Manager, with a strong POV on what good looks like
  • A background in a customer-facing function (Support, Success, or Sales - Support preferred)
  • Demonstrated ownership mentality - a track record of identifying problems, driving solutions, and ruthlessly prioritizing when capacity is limited
  • Fluency in AI workflows and demonstrated ability to build lightweight, scalable processes quickly
  • Strong analytical and communication skills, with a demonstrated ability to translate data into compelling customer narratives, influence cross-functional stakeholders, and drive action across a range of audiences
While not required, it's an added plus if you also have:
  • Previous experience with Figma products
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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