Customer Success Program Jobs in Goleta, CA (NOW HIRING)

At Bruker, we enable scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker's high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity and customer success in life science molecular research, in applied and pharma applications, in microscopy and nanoanalysis, and in industrial applications, as well as in cell biology, preclinical imaging, clinical phenomics and proteomics research and clinical microbiology.

Today, worldwide more than 11,000 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers' needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.

As a Test Technician, you are responsible for the alignment, calibration, and testing of NanoIR microscopes. NanoIR system is a combination of an Atomic Force Microscope (AFM) with a tunable infrared laser. Each instrument is typically assembled to a specific customer order. In this role, you are responsible for the verification of compliance to system specifications, accomplishing IR laser alignment procedures, AFM calibrations and performance verification. This includes troubleshooting of mechanical and electrical problems and on the spot repairs to ensure the orders are shipped on time. As Test Technician, you collaborate with Manufacturing Engineering, Hardware and Software Engineering, and Applications Engineering to troubleshoot and improve product quality and processes. You will follow and actively update testing documentation to ensure all potential quality issues are addressed in final testing. 

Responsibilities:

• QC/QA of AFM, IR laser and combined AFM/IR microscopes
• Complete standardized tests on AFM/IR systems
• Calibration, and rework of products to ensure on-time completion of customer orders
• Troubleshoot systems electronically and mechanically during testing
• Interface with manufacturing, application and R&D teams for microscopes performance verification
• Collaborating with assemblers and manufacturing engineers to correct and improve procedures
• Microscopes preparations for shipment to customers
• Other duties as assigned
• Participation on new product release teams
• Conducting training on applicable test and calibration procedures
• Initiating IBQ / NCMRs as necessary
• Other duties as assigned

Qualifications:

• Typically requires 2-4 years of related experience in a manufacturing testing environment. A B.S. in Engineering / Physics / Math OR 2+ years of experience with an AA in electro/mechanical field is preferred.
• Background in scanning probe/atomic force microscopy or FTIR preferred
• Mechanical design and electronics aptitude
• Detail oriented and self-starter attitude
• Ability to excel in a fast-paced customer-focused team environment
• Previous Mechanical and Electrical troubleshooting skills
• Able to read and interpret mechanical and electrical schematics

Physical/Environmental Requirements:

• Must be able to work standing, sitting and walking for most of a scheduled shift
• Must be able to push cart holding up to 50 lbs. occasionally
• May be asked to lift up to 50 lbs. occasionally
• Job requires frequent bending, stooping and kneeling

At Bruker, base salary is part of our total compensation. The estimated base salary range for this full-time position is between $21/hr. and $36.50/hr. and provides an opportunity to progress as you grow and develop within a role.The base salary for the role will depend on a several job-related factors, including, but not limited to education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

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