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Customer Success Program Manager Jobs in Berkeley, CA

Harvey

Majors Customer Success Manager

San Francisco, CA · On-site

$180K - $210K/yr

Role Overview As a Majors Customer Success Manager, you'll play a critical role in guiding our ... Success program, building out best-in-class playbooks and processes. * A collaborative work ...

Dexterity

Sr. Manager, Customer Success

Redwood City, CA · On-site

With a focus on program management, Sr. Manager, Customer Success will support the customer relationship during the entire robotics customer deployment lifecycle. The successful candidate will have a ...

Veryon

Customer Success Manager

San Francisco, CA · On-site

About the Role The Customer Success Manager - AI & Customer Success is responsible for managing strategic customer relationships, driving product adoption, improving retention, and identifying growth ...

Otter.ai

Senior Manager, Customer Success

San Francisco, CA · Hybrid

$195K - $231K/yr

... Success programs. The ideal candidate has experience managing the full customer lifecycle - from implementation and adoption through renewals and expansion - and a proven track record of driving ...

Otter.ai

Senior Manager, Customer Success

San Francisco, CA · On-site

$195K - $231K/yr

... Success programs. The ideal candidate has experience managing the full customer lifecycle - from implementation and adoption through renewals and expansion - and a proven track record of driving ...

Otter.ai

Senior Manager, Customer Success

San Francisco, CA · Hybrid

$195K - $231K/yr

... Success programs. The ideal candidate has experience managing the full customer lifecycle - from implementation and adoption through renewals and expansion - and a proven track record of driving ...

Otter.ai

Senior Manager, Customer Success

San Francisco, CA · Hybrid

$195K - $231K/yr

... Success programs. The ideal candidate has experience managing the full customer lifecycle - from implementation and adoption through renewals and expansion - and a proven track record of driving ...

Otter.ai

Senior Manager, Customer Success

San Francisco, CA · Hybrid

$195K - $231K/yr

... Success programs. The ideal candidate has experience managing the full customer lifecycle - from implementation and adoption through renewals and expansion - and a proven track record of driving ...

LILT, Inc

Customer Success Manager

San Francisco, CA · On-site

As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our customers. You will serve as the primary point of contact for these customers, building and ...

odoo

Customer Success Manager

Brisbane, CA · On-site

$70K - $90K/yr

Customer Success Managers * Key Account Managers What's great in the job? * Healthcare, Dental ... Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals

Selr LLC

Customer Success Manager

San Francisco, CA

$130K - $140K/yr

Customer Success Manager San Francisco, CA (Onsite 5 Days per Week) | Venture-Backed SaaS Startup Compensation: $130,000-$140,000 Base Salary | $150,000 OTE + Equity Our client is a rapidly growing ...

Zifo

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager Role Summary We are looking for an individual who demonstrates strong commitment to proactive account management, maintains current revenue streams, consistently develops the ...

Juicebox, Inc

Customer Success Manager

San Francisco, CA · On-site

$165K - $230K/yr

As a PLG business, customers start small and scale quickly, so you'll often be managing onboarding, expansion, and renewal motions simultaneously. You'll help define what Customer Success looks like ...

Attio Ltd

Customer Success Manager

San Francisco, CA · On-site

$125K - $165K/yr

As an Attio Customer Success Manager, you will be responsible for designing and managing Attio ... Contribute to one-to-many scaled programs for second-tier accounts using channels like email ...

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Showing results 1-20

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Berkeley, CA

Customer Success Program Manager information

See Berkeley, CA salary details

$39.8K

$101.7K

$171.4K

How much do customer success program manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer success program manager in Berkeley, CA is $101,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,900.00 and $121,200.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Berkeley, CA? For Customer Success Program Manager jobs in Berkeley, CA, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Berkeley, CA look for? The top searched job categories for Customer Success Program Manager jobs in Berkeley, CA are:
What cities near Berkeley, CA are hiring for Customer Success Program Manager jobs? Cities near Berkeley, CA with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Berkeley, CA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $101,707 per year, or $48.9 per hour.
Majors Customer Success Manager

Majors Customer Success Manager

Harvey

San Francisco, CA • On-site

$180K - $210K/yr

Full-time

Posted 3 days ago

Job description

Why Harvey
At Harvey, we're transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 2400+ customers in 70+ countries, strong product-market fit, and world-class investor support, we're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today - and we're just getting started.
Role Overview
As a Majors Customer Success Manager, you'll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers. This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes, providing expert industry advice and shaping Harvey's product roadmap.
What You'll Do
  • Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
  • Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.
  • Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.
  • Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a "must have" product.
  • Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.
  • Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.
  • Travel required: Up to 25% of the time

What You Have
  • Background in management consulting or technology advisory at a top tier management consulting firm, or strategic customer success/account management experience in an Enterprise SaaS or legal (big law or in-house or in-house) environment
  • History and comfort conducting change management and wide-scale adoption for large technology projects.
  • Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level.
  • Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly.
  • A strong commitment to be collaborative and proactive with a team-first mentality.

What We Offer
  • A chance to be at the forefront of AI technology and innovation, directly impacting how our customers' businesses operate and thrive.
  • An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
  • A collaborative work environment that promotes growth, learning, and development.

Compensation Range
  • $180,000-$210,000 OTE with an 80/20 split

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].
#LI-GK1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

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