ZipRecruiter

Log In

1

Customer Success Program Manager Jobs in Berkeley, CA

Dexterity

Sr. Manager, Customer Success

Redwood City, CA · On-site

With a focus on program management, Sr. Manager, Customer Success will support the customer relationship during the entire robotics customer deployment lifecycle. The successful candidate will have a ...

Veryon

Customer Success Manager

San Francisco, CA · On-site

About the Role The Customer Success Manager - AI & Customer Success is responsible for managing strategic customer relationships, driving product adoption, improving retention, and identifying growth ...

Otter.ai

Senior Manager, Customer Success

San Francisco, CA · On-site

$195K - $231K/yr

... Success programs. The ideal candidate has experience managing the full customer lifecycle - from implementation and adoption through renewals and expansion - and a proven track record of driving ...

Otter.ai

Senior Manager, Customer Success

San Francisco, CA · Hybrid

$195K - $231K/yr

... Success programs. The ideal candidate has experience managing the full customer lifecycle - from implementation and adoption through renewals and expansion - and a proven track record of driving ...

Otter.ai

Senior Manager, Customer Success

San Francisco, CA · Hybrid

$195K - $231K/yr

... Success programs. The ideal candidate has experience managing the full customer lifecycle - from implementation and adoption through renewals and expansion - and a proven track record of driving ...

Otter.ai

Senior Manager, Customer Success

San Francisco, CA · Hybrid

$195K - $231K/yr

... Success programs. The ideal candidate has experience managing the full customer lifecycle - from implementation and adoption through renewals and expansion - and a proven track record of driving ...

Otter.ai

Senior Manager, Customer Success

San Francisco, CA · Hybrid

$195K - $231K/yr

... Success programs. The ideal candidate has experience managing the full customer lifecycle - from implementation and adoption through renewals and expansion - and a proven track record of driving ...

LILT, Inc

Customer Success Manager

San Francisco, CA · On-site

As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our customers. You will serve as the primary point of contact for these customers, building and ...

Selr LLC

Customer Success Manager

San Francisco, CA

$130K - $140K/yr

Customer Success Manager San Francisco, CA (Onsite 5 Days per Week) | Venture-Backed SaaS Startup Compensation: $130,000-$140,000 Base Salary | $150,000 OTE + Equity Our client is a rapidly growing ...

odoo

Customer Success Manager

Brisbane, CA · On-site

$70K - $90K/yr

Customer Success Managers * Key Account Managers What's great in the job? * Healthcare, Dental ... Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals

Juicebox, Inc

Customer Success Manager

San Francisco, CA · On-site

$165K - $230K/yr

As a PLG business, customers start small and scale quickly, so you'll often be managing onboarding, expansion, and renewal motions simultaneously. You'll help define what Customer Success looks like ...

next page

Showing results 1-20

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Berkeley, CA

Customer Success Program Manager information

See Berkeley, CA salary details

$39.8K

$101.7K

$171.4K

How much do customer success program manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for customer success program manager in Berkeley, CA is $101,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,900.00 and $121,200.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Berkeley, CA? For Customer Success Program Manager jobs in Berkeley, CA, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Berkeley, CA look for? The top searched job categories for Customer Success Program Manager jobs in Berkeley, CA are:
What cities near Berkeley, CA are hiring for Customer Success Program Manager jobs? Cities near Berkeley, CA with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Principal Customer Success Manager, Strategic

Principal Customer Success Manager, Strategic

6sense

San Francisco, CA • Remote

$159K - $229K/yr

Other

Posted yesterday

Job description

Principal Customer Success Manager - Strategic (6Sense Insights, Inc.; San Francisco, CA): Develop, execute, and maintain strategic account plans and Quarterly Business Review (QBR) based on market data and research to drive business value and return on investment (ROI). Forecast, identify risk, and maintain a strong customer renewal rate and growth rate in partnership with the Account Executive team. Work closely with customer and internal teams to maintain visibility into product performance and customer feedback. Communicate and manage risk, and proactively help resolve issues promptly while minimizing customer churn. Work closely with global enterprise customers to understand their business goals and objectives and ensure 6Sense is being adopted into their teams' daily workflow, generating positive ROI, and growing lifetime customer value for 6Sense. Become an expert on the 6Sense predictive engine, including implementation, how use cases of 6Sense connect to top business goals and requirements, and areas to expand use cases. Partner with a 6Sense technical CSM and Program Managers to manage customer onboarding, product rollout and training. Advocate for customers' product feature priorities internally within 6Sense and align with the product team around driving product roadmaps. 30% domestic travel to customer sites is required on an as needed basis for customer meetings or events. Telecommuting permitted from within the U.S.

Minimum requirements: Bachelor's degree or foreign equivalent in Global Marketing, Marketing, or related field, plus five (5) years of experience as a Customer Success Manager, Account Manager, Consultant, or related occupation.

Must have experience with the following: developing strategies on assigned accounts to fully leverage technology solutions; high-touch Strategic or Enterprise Customer Success; working with global enterprise and customers with multiple stakeholders; managing success programs as the key advisor to global as well as regional customer organizations; advising customers including CxOs on how to best use and adopt SaaS platform for faster Return on Investment (ROI); working closely with B2B demand gen, marketing operations, sales operations, and analytics teams; negotiating renewals and identifying and driving upsell opportunities; leading projects from conception to closure, and leveraging and influencing internal resources to get things done; and marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media.

Salary: $159,328 - $229,571 per year

Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy

Apply at: https://6sense.com/about-us/careers/join-us/ or send resume to: hiring@6sense.com

Req. ID: 2055

#LI-DNI

Apply