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Customer Success Program Manager Jobs in Berkeley, CA

Brex

Scaled Customer Success Manager

San Francisco, CA · On-site

What you'll do As a Scaled Customer Success Manager, you will leverage technology and operational ... Design and execute one-to-many programs, including email campaigns, webinars, office hours, and ...

Brex

Scaled Customer Success Manager

San Francisco, CA

$99K - $124K/yr

What you'll do As a Scaled Customer Success Manager, you will leverage technology and operational ... Design and execute one-to-many programs, including email campaigns, webinars, office hours, and ...

Doss

Customer Success Manager

San Francisco, CA · Hybrid

Customer Success Manager DOSS is seeking a curious, proactive, and technically-leaning Customer ... program management, product, etc.) * Experience working with enterprise or mid-market SaaS ...

Mach9 Robotics Inc

Customer Success Manager

San Francisco, CA · On-site

$90K - $130K/yr

Run customer projects and programs. Manage calls, action items, timelines, stakeholders, and follow ... Prior Customer Success, Implementation, Solutions, or Project Management experience. * Familiarity ...

New

Dexterity

Sr. Manager, Customer Success

Redwood City, CA · On-site

With a focus on program management, Sr. Manager, Customer Success will support the customer relationship during the entire robotics customer deployment lifecycle. The successful candidate will have a ...

Dexterity

Sr. Manager, Customer Success

Redwood City, CA · On-site

With a focus on program management, Sr. Manager, Customer Success will support the customer relationship during the entire robotics customer deployment lifecycle. The successful candidate will have a ...

Lumafield

Customer Success Manager

San Francisco, CA · On-site

... or program management * Excellent verbal and written communication that flexes to be effective ... Customer Success experience The base salary range listed here represents the anticipated low and ...

Otter.ai

Senior Manager, Customer Success

San Francisco, CA · On-site +1

$195K - $231K/yr

... Success programs. The ideal candidate has experience managing the full customer lifecycle - from implementation and adoption through renewals and expansion - and a proven track record of driving ...

Lumafield

Customer Success Manager

San Francisco, CA

$140K - $170K/yr

... or program management * Excellent verbal and written communication that flexes to be effective ... Customer Success experience $140,000 - $170,000 a year The base salary range listed here represents ...

Lumafield

Customer Success Manager

San Francisco, CA · On-site

$140K - $170K/yr

... or program management * Excellent verbal and written communication that flexes to be effective ... Customer Success experience $140,000 - $170,000 a year The base salary range listed here represents ...

Otter.ai

Senior Manager, Customer Success

San Francisco, CA · On-site

$195K - $231K/yr

... Success programs. The ideal candidate has experience managing the full customer lifecycle - from implementation and adoption through renewals and expansion - and a proven track record of driving ...

Otter.ai

Senior Manager, Customer Success

San Francisco, CA · On-site +1

$195K - $231K/yr

... Success programs. The ideal candidate has experience managing the full customer lifecycle - from implementation and adoption through renewals and expansion - and a proven track record of driving ...

Lumafield

Customer Success Manager

San Francisco, CA · On-site

$140K - $170K/yr

... or program management * Excellent verbal and written communication that flexes to be effective ... Customer Success experience $140,000 - $170,000 a year The base salary range listed here represents ...

Veryon

Customer Success Manager

San Francisco, CA · On-site

About the Role The Customer Success Manager - AI & Customer Experience is responsible for managing ... programs. * Serve as the primary escalation point for customer concerns and ensure timely ...

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Showing results 1-20

All JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Berkeley, CA

Customer Success Program Manager information

See Berkeley, CA salary details

$39.8K

$101.7K

$171.4K

How much do customer success program manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for customer success program manager in Berkeley, CA is $101,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,900.00 and $121,200.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Program Manager (CSM) salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or incentives. The role often requires strong communication skills and familiarity with customer relationship management tools.

What jobs pay 2000 a day?

In the context of a Customer Success Program Manager, earning $2,000 a day typically requires senior-level roles with extensive experience, such as executive positions or specialized consulting roles. These positions often involve high-level strategic responsibilities, industry expertise, and may require certifications or advanced skills. Such high daily rates are more common in consulting, executive management, or specialized advisory roles rather than standard employment.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Do CSMs make good money?

Customer Success Program Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $70,000 to $120,000, with higher earnings possible for those with advanced certifications or extensive experience. Bonuses and performance incentives are also common components of compensation for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Berkeley, CA look for? The top searched job categories for Customer Success Program Manager jobs in Berkeley, CA are:
What cities near Berkeley, CA are hiring for Customer Success Program Manager jobs? Cities near Berkeley, CA with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Berkeley, CA as of June 2026, with employment types broken down into 77% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $101,707 per year, or $48.9 per hour.

Digital Customer Success Program Manager

Notion Labs, Inc

San Francisco, CA • On-site

$170K - $210K/yr

Full-time

Posted 17 days ago

Job description

Who We Are
Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn't to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business's system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life's work.
About The Role
The Digital CS team is building the next generation of scalable customer outcomes - designed to drive value across thousands of accounts and directly enable our CSM 2.0 strategy. This role is the operational backbone of that vision. You'll design systems, build automation, and run experiments that turn strategy into scalable programs. You'll join a small, high-impact team building this function from the ground up globally.
What You'll Achieve
  • Build and optimize the global automated customer journey for the digital segment - segmentation logic, trigger architecture, and lifecycle programs.
  • Design and run experimentation loops for AI-powered engagement - guardrails, success metrics, and criteria for when to pivot a program.
  • Architect the attribution layer for Digital CS in partnership with Data Science to measure business impact.
  • Partner cross-functionally with Product, RevOps, Data Science, Enablement, and Marketing to align tooling, customer communications, and program design with scaled outcomes.
  • Own program reporting and iteration cadence - running the experimentation loop, surfacing insights, and making data-driven recommendations on where to invest and what to sunset.

Skills You'll Need to Bring
  • 5-7+ years in Digital CS, Operations, Lifecycle Marketing, Growth, or Customer Success - with hands-on experience building scaled customer programs.
  • Systems-level thinking: you can translate a strategic objective into action by defining the requirements, scoping the intended impact , and building the measurement framework.
  • Fluency with AI-powered customer engagement - you've worked with chatbots, custom agents, or in-product AI experiences and can translate emerging capabilities into scalable program design.
  • Track record of cross-functional influence, particularly partnering with Data Science and Engineering teams to build infrastructure that didn't exist before.
  • Strong communication skills - you can present a program business case to leadership and write a tight requirements doc for a cross-functional partners.
  • Bias toward building new things, not just optimizing existing programs.

Nice To Haves
  • Experience with segmentation and coverage model design, cost-to-serve analysis, or capacity planning.
  • Comfort designing global programs that scale across regions thoughtfully.
  • Familiarity with experimentation and A/B testing methodologies as applied to customer programs.

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated range for total on target earnings (including base salary and on target incentive pay) for this role is $170,000 - $210,000 per year.
By clicking "Submit Application", I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion's Global Recruiting Privacy Policy. #LI-Onsite
A Note on AI
You don't need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement - when that's the case, we'll say so explicitly in the qualifications. People who thrive here don't treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
Equal Opportunity & Accommodations
We hire talented people from a wide range of backgrounds. If you're excited about this role but don't meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

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