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Customer Success Program Manager Jobs in Berkeley, CA

Bee Genius

Customer Success Manager

Oakland, CA · On-site

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

Ascend

Customer Success Manager

San Francisco, CA · On-site

$105K - $110K/yr

Your Role We are looking for a relationship driven, strategically minded Customer Success Manager to scale our post-implementation Customer Success function. This role will own the end to end ...

GetChange Corp

Customer Success Manager

San Francisco, CA · On-site

$75K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager San Francisco, California, United States Job Openings Customer Success Manager About Change At Change our mission is clear: to power every dollar donated online. Change ...

Selr LLC

Customer Success Manager

San Francisco, CA · On-site

$130K - $140K/yr

Customer Success Manager San Francisco, CA (Onsite 5 Days per Week) | Venture-Backed SaaS Startup Compensation: $130,000-$140,000 Base Salary | $150,000 OTE + Equity Our client is a rapidly growing ...

Claryo, Inc

Customer Success Manager

San Francisco, CA · On-site

$165K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We're looking for a Customer Success Manager (CSM) to ensure our customers successfully adopt and scale our platform. This role sits at the intersection of customers, product, and deployments ...

Almaz Capital

Customer Success Manager

San Francisco, CA · On-site

$97K - $120K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Customer Success Manager Hover is looking for a Customer Success Manager to help our mid-market customers adopt, engage with, and realize value from Hover's product suite. This is a scaled Customer ...

Campfire

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You ...

Claryo, Inc

Customer Success Manager

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We're looking for a Customer Success Manager (CSM) to ensure our customers successfully adopt and scale our platform. This role sits at the intersection of customers, product, and deployments ...

Juicebox, Inc

Customer Success Manager

San Francisco, CA · On-site

$165K - $230K/yr

  • Medical

  • Dental

  • Vision

As a PLG business, customers start small and scale quickly, so you'll often be managing onboarding, expansion, and renewal motions simultaneously. You'll help define what Customer Success looks like ...

Juicebox

Customer Success Manager

San Francisco, CA · On-site

$300/day

  • Medical

  • Dental

  • Vision

As a PLG business, customers start small and scale quickly, so you'll often be managing onboarding, expansion, and renewal motions simultaneously. You'll help define what Customer Success looks like ...

Augment CXM

Customer Success Manager

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager Augment CXM is defining a new category of software - customer experience ... HSA savings options and a 401k program help employees plan for the future. And an unlimited ...

Zifo

Customer Success Manager

San Francisco, CA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager Role Summary We are looking for an individual who demonstrates strong commitment to proactive account management, maintains current revenue streams, consistently develops the ...

TRM

Customer Success Manager

San Francisco, CA · On-site

As the first Customer Success Manager in this area, you will own the end-to-end post-sale experience for a portfolio of customers that includes some of the world's most sophisticated cyber ...

TRM

Customer Success Manager

San Francisco, CA · On-site

As the first Customer Success Manager in this area, you will own the end-to-end post-sale experience for a portfolio of customers that includes some of the world's most sophisticated cyber ...

Odoo

Customer Success Manager

Brisbane, CA · On-site

$70K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Managers * Key Account Managers What's great in the job? * Healthcare, Dental ... Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals

Factory

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager Responsibilities We are hiring an Enterprise Customer Success Manager to work with our most strategic accounts and help scale their adoption, enablement and usage of Factory.

Ascend

Customer Success Manager

San Francisco, CA · On-site

$105K - $110K/yr

  • Medical

  • Retirement

  • PTO

Customer Success Manager San Francisco, California What We Do Insurance is a $10T industry still running on PDFs, email threads, and manual reconciliation. Ascend is changing that. We built the first ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Berkeley, CA

Customer Success Program Manager information

See Berkeley, CA salary details

$39.8K

$101.7K

$171.4K

How much do customer success program manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer success program manager in Berkeley, CA is $101,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,900.00 and $121,200.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in Berkeley, CA?

For Customer Success Program Manager jobs in Berkeley, CA, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in Berkeley, CA look for?

The top searched job categories for Customer Success Program Manager jobs in Berkeley, CA are:

What cities near Berkeley, CA are hiring for Customer Success Program Manager jobs?

Cities near Berkeley, CA with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Berkeley, CA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $101,707 per year, or $48.9 per hour.

Customer Success Manager

Bee Genius

Oakland, CA • On-site

$70K - $100K/yr

Other

Re-posted 25 days ago

Job description

Customer Success Manager

Oakland, CA

Join the team that's building the future of work, today.

At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of what's possible in the HR-Tech sector. Our diverse team brings together a wealth of knowledge and experience, working collaboratively to tackle complex challenges and drive meaningful impact for organizations that hire (and that means everyone). As we continue to grow and evolve, we are seeking talented individuals who share our vision and are eager to make a lasting impact in the world of technology. We invite you to apply and start building tomorrow's teams today!

We post for these positions constantly throughout the year. Application does not guarantee interview, but your information will be reviewed by a member of our hiring team, and even if not a fit today (or no active openings) we'll keep your information on file should another role become available that is well suited for your skills.

Job Description

We are looking for a passionate and customer-centric Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction, and driving customer success.

Responsibilities:
  • Serve as the primary point of contact for assigned customer accounts
  • Understand customer needs and objectives to provide tailored solutions
  • Conduct regular check-ins and QBRs to assess customer satisfaction and address concerns
  • Provide product demonstrations and training to customers
  • Collaborate with cross-functional teams to resolve customer issues and escalations
  • Identify opportunities for upselling and expansion within existing accounts
Requirements:
  • Bachelor's degree in Business Administration, Marketing, or a related field
  • Proven experience in customer success or account management
  • Strong understanding of customer relationship management principles
  • Excellent communication and interpersonal skills
  • Analytical mindset and problem-solving abilities
  • Knowledge of the industry and product offerings is a plus

Salary Range: $70,000 - $100,000 per year

Please note that the provided salary ranges are estimates and can vary based on factors such as location and candidate experience.

Not sure if this is the right fit for you? We welcome proactive resumes and we'll be in touch should a strong-matching position become available.

Apply