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Customer Success Program Manager Jobs in Ladera Ranch, CA

NAMSA

Client Success Program Manager

Irvine, CA

$75K/yr

Provide best-in-class customer experiences. * Develop superior talent and deliver expertise ... Program/project management experience preferred PMP and CAPM certification preferred. Working ...

Cyxtera

Customer Success Manager

Irvine, CA · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

Compass

Customer Success Manager

Newport Beach, CA · On-site

$33 - $34/hr

... programs, assisting with marketing requests and more. As an AEM you are passionate about your ... Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and ...

Wolters Kluwer

Customer Success Associate

Irvine, CA · On-site

$55K - $62K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate ...

ITT Inc. - English US

Customer Program Manager

Irvine, CA · On-site

$132K - $198K/yr

Position Summary The Customer Program Manager is responsible for meeting the needs of our customers ... Defines and monitors key performance indicators to measure program success. * Identifies potential ...

ITT Inc. - English US

Customer Program Manager

Irvine, CA · On-site

$132K - $198K/yr

Position Summary The Customer Program Manager is responsible for meeting the needs of our customers ... Defines and monitors key performance indicators to measure program success. * Identifies potential ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Ladera Ranch, CA

Customer Success Program Manager information

See Ladera Ranch, CA salary details

$34.5K

$88.3K

$148.8K

How much do customer success program manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for customer success program manager in Ladera Ranch, CA is $88,300.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $105,200.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Ladera Ranch, CA look for? The top searched job categories for Customer Success Program Manager jobs in Ladera Ranch, CA are:
What cities near Ladera Ranch, CA are hiring for Customer Success Program Manager jobs? Cities near Ladera Ranch, CA with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Ladera Ranch, CA as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $88,300 per year, or $42.5 per hour.
Client Success Program Manager

Client Success Program Manager

NAMSA

Irvine, CA

$75K/yr

Full-time

Posted 2 days ago

NAMSA rating

7.9

Company rating: 7.9 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

49th of 120 rated laboratories

Job description

NAMSA pioneered the industry and was the first independent company in the world to focus solely on medical device materials for safety. NAMSA started testing medical devices before the U.S. Food and Drug Administration started regulating such products in 1976.

We are shaping the industry. NAMSA has been a key contributor to the development of the test methods that govern our industry. We have become the industry's premier provider. We provide support for clients during every step of the product development lifecycle and beyond.

Come and work for an organization with the:

Vision to inspire innovative MedTech solutions that advance global healthcare, improve patient lives and accelerate Client success and the

Mission to deliver best-in-class global MedTech development solutions through our people, expertise and technology by adhering to our core

Values:

  • Act with integrity in everything we do.
  • Provide best-in-class customer experiences.
  • Develop superior talent and deliver expertise.
  • Respond with agility and provide timely results.
  • Embrace collaboration, diverse perspectives and ideas.

Compensation Target:


$75,000.00

Job Description:

Serve as primary liaison for assigned accounts, ensuring clarity, alignment, and smooth delivery across multiple labs and teams.
Lead complex or multisite client programs/projects from scope through completion.
Effectively recover and stabilize troubled client accounts or projects through proactive communication, issue resolution, and alignment across teams.
Provide program visibility through organized communication, effective meetings, and concise updates.
Schedule and facilitate effective meetings by bringing the right cross-functional stakeholders together, preparing agendas, capturing action-oriented notes, and creating supporting materials (e.g., slide decks) as needed.
Identify risks early, de-escalate issues, and resolve challenges to keep programs on track.
Maintain strong client relationships while representing the client internally across sales, operations, Study Directors, and other stakeholders.
Engage as an active member of the Global Client Success team to troubleshoot system issues, continuously enhance the client journey, and contribute to operational excellence efforts.
Support digital adoption and client navigation of NAMSA portals.
Ensure Salesforce data accuracy for assigned accounts and projects.
Provide insights, reporting, and feedback to drive client satisfaction and operational improvements.
Contribute subject matter expertise and support training of Global Client Success team members as needed.

Qualifications & Technical Competencies:

Bachelor's degree required; scientific discipline preferred.
7+ years of experience in client-facing, operational, or program/project management roles in Med Tech, Med Device, Bio Tech and Pharma required.
Strong communicator with demonstrated client empathy, professionalism, and service mindset.
Highly organized, detailoriented, and proactive with strong timemanagement skills.
Proven ability to manage multiple priorities in a matrixed environment.
Skilled problemsolver able to coursecorrect troubled projects or accounts.
Experience in regulated industries preferred; medical device experience a plus.
Proficiency with Salesforce, Microsoft Office (Teams, Outlook, Excel, PowerPoint), and client portals; technical aptitude and troubleshooting ability required.
Experience with scheduling and leading meetings, including use of Teams and Outlook.
Strong analytical skills with experience creating and maintaining data spreadsheets.
Program/project management experience preferred

PMP and CAPM certification preferred.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds (12 kgs).

Frequent use of telephone and video conferencing tools. Extensive use of computer keyboard and mouse; prolonged periods of sitting.

Noise level in the work environment is usually moderate.

Occasional Travel required

If there is any discrepancy between the above and federal and local legal requirements, the legal requirements apply.


The compensation grade range for this position is:

$68,800.00 - $133,700.00

-

Annual

Please Note: Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.


NAMSA is an equal employment opportunity company. NAMSA participates in pre-employment background and drug screen processes aligned to local, state and federal laws.

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