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Customer Success Program Manager Jobs in Ladera Ranch, CA

Novanta

Customer Program Manager

Irvine, CA

$111K - $166K/yr

As the Customer Program Manager, you will serve as the primary operational interface and Voice of the Customer for Tier 1 accounts within the medical device, life & Health Sciences and, and ...

Novanta, Inc.

Customer Program Manager

Irvine, CA ยท On-site

$111K - $166K/yr

As the Customer Program Manager, you will serve as the primary operational interface and Voice of the Customer for Tier 1 accounts within the medical device, life & Health Sciences and, and ...

Iris Technology Corp

Program Manager

Irvine, CA ยท On-site

Collaborative team player who actively contributes to program success * Provides organization and ... Support customer interactions and program reviews alongside the Senior Program Manager * Contribute ...

Iris Technology Corporation

Program Manager

Irvine, CA ยท On-site

$117K - $143K/yr

Collaborative team player who actively contributes to program success * Provides organization and ... Support customer interactions and program reviews alongside the Senior Program Manager * Contribute ...

HME

Senior Customer Success Advisor

Carlsbad, CA ยท On-site

$75K - $100K/yr

Senior Customer Success Advisor HME has been creating innovative products for the drive-thru and ... Works in concert with Account Managers and other members of the HME Team to meet and exceed ...

Adecco

Program Manager

Carlsbad, CA

$33.65 - $38.46/hr

Here's a preview of what you'll be working on as a Program Manager: ยท Working in an office environment, you'll be making the magic happen by supporting the execution of customer programs across ...

Fieldpiece Instruments

Program Manager

Orange, CA ยท Hybrid

This is what success looks like: * Products launch on time, at quality, and aligned to business ... Teams stay focused on solving the most important customer problems What You'll Do * Own end-to-end ...

Hornet Acquisition Co LLC

Program Manager

Anaheim, CA ยท On-site

$150K - $170K/yr

Translate customer requirements into executable plans across engineering, manufacturing, supply chain, and quality. * Monitor and manage program KPIs, including schedule adherence, cost performance ...

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All JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Ladera Ranch, CA

Customer Success Program Manager information

See Ladera Ranch, CA salary details

$34.5K

$88.3K

$148.8K

How much do customer success program manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for customer success program manager in Ladera Ranch, CA is $88,300.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $105,200.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Program Manager (CSM) salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or incentives. The role often requires strong communication skills and familiarity with customer relationship management tools.

What jobs pay 2000 a day?

In the context of a Customer Success Program Manager, earning $2,000 a day typically requires senior-level roles with extensive experience, such as executive positions or specialized consulting roles. These positions often involve high-level strategic responsibilities, industry expertise, and may require certifications or advanced skills. Such high daily rates are more common in consulting, executive management, or specialized advisory roles rather than standard employment.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Do CSMs make good money?

Customer Success Program Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $70,000 to $120,000, with higher earnings possible for those with advanced certifications or extensive experience. Bonuses and performance incentives are also common components of compensation for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Ladera Ranch, CA look for? The top searched job categories for Customer Success Program Manager jobs in Ladera Ranch, CA are:
What cities near Ladera Ranch, CA are hiring for Customer Success Program Manager jobs? Cities near Ladera Ranch, CA with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Ladera Ranch, CA as of June 2026, with employment types broken down into 83% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $88,300 per year, or $42.5 per hour.
Senior Customer Success Associate

Senior Customer Success Associate

Green Street Advisors

Newport Beach, CA

$70K - $80K/yr

Other

Posted 7 days ago

Job description

Position Overview
As a Senior Associate, Customer Success, you will be responsible for driving long-term success and value for our clients. You will own Customer Success activities across key client touchpoints including new user onboarding, user support & training, and at-risk client outreach. You will partner with Account Management to identify meaningful client engagement opportunities to deliver value, grow product adoption and drive customer satisfaction.
Job Responsibilities
  • Become an expert on the commercial real estate industry, Green Street's platform and our users' workflows
  • Train users on the most effective ways to use Green Street to achieve their business objectives
  • Conduct Customer Success activities including user onboarding, training, and support
  • Proactively engage users at key touchpoints to expand their use case for Green Street and mitigate account attrition
  • Find new and creative ways to engage with clients and grow the overall client value
  • Partner with Account Management to identify at-risk accounts and improve retention outcomes
  • Identify and advocate for clients' needs throughout Green Street
  • Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
  • Become a trusted partner for our clients
  • Hit annual KPIs for user and usage growth, client health scores, and retention rates
Candidate Profile
  • A Bachelor's degree in finance, accounting, real estate, economics, or a related field
  • 2+ years of experience in customer success, financial sales/services, relationship management, or client service environment
  • Ability to think strategically and develop thoughtful client outreach and risk mitigation plans
  • Superior relationship building skills and a passion for connecting with clients and driving client value
  • Strong attention to detail and desire to provide exceptional service on each client interaction
  • Desire to provide exceptional client service
  • Ability to present on complex topics in clear and concise manner

Compensation, Benefits and Work Authorization
In addition to the posted base salary range, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
Green Street will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Company Overview and EEOC/Diversity
Green Street is a forward-thinking real assets company at the forefront of transforming the commercial real estate market with cutting-edge predictive analytics, data-driven insights, and actionable intelligence. With over 40 years of expertise, Green Street empowers investors, lenders, banks, and industry stakeholders across the U.S., Canada, Europe and Asia to make optimized investment and strategic decisions. To learn more, please visit www.greenstreet.com.
The success of Green Street is directly attributable to the strength of our people. A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger. We're building a company culture where differences are celebrated and valued.
Green Street is an Equal Opportunity Employer
Green Street does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Pay Range
USD $70,000.00 - USD $80,000.00 /Yr.
Incentive Performance Bonus
+ Incentive Performance Bonus

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