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Customer Success Program Manager Jobs in Ladera Ranch, CA

Swift Engineering

Program Manager

San Clemente, CA · On-site

$140K - $165K/yr

Program Manager is responsible for managing customer relations typically by executing projects in a ... The Program Manager owns the complete success of the program and is responsible for the execution ...

Terran Orbital Corporation

Program Manager

Irvine, CA · On-site

The Program Manager owns the customer relationship, organizes internal engineering, manages external suppliers & manufacturing, and tests activities. A successful Program Manager executes on-time, on ...

Winchester Interconnect

Program Manager

Garden Grove, CA · On-site

$140K - $160K/yr

... shared success. Position Summary: As our Program Manager , you will serve as the tactical owner for key aerospace and defense customer accounts. You will be the primary owner of the customer ...

Emerald Technologies

Program Manager

Brea, CA · On-site

$70K - $85K/yr

The Program Manager is a strategic project-management professional who works on customer projects in a support role. The Program Manager is responsible for relationship management, customer ...

Terran Orbital Corporation

Program Manager

Irvine, CA

$140K - $175K/yr

The Program Manager owns the customer relationship, organizes internal engineering, manages external suppliers & manufacturing, and tests activities. A successful Program Manager executes on-time, on ...

Terran Orbital Corporation

Program Manager

Irvine, CA · On-site

$140K - $175K/yr

The Program Manager owns the customer relationship, organizes internal engineering, manages external suppliers & manufacturing, and tests activities. A successful Program Manager executes on-time, on ...

Hornet Acquisition Co LLC

Program Manager

Anaheim, CA · On-site

$150K - $170K/yr

Translate customer requirements into executable plans across engineering, manufacturing, supply chain, and quality. * Monitor and manage program KPIs, including schedule adherence, cost performance ...

Vuori, Inc

Program Manager

Carlsbad, CA · On-site

$127K - $163K/yr

We are proud to be an outlet for opportunity and for personal growth and success. We are looking for a seasoned Program Manager that is excited to take their career to the next level with one of the ...

Lumbee Tribe Holdings, Inc.

PROGRAM MANAGER

Oceanside, CA · On-site

$110K - $130K/yr

... customer. Essential Position Functions * Lead, direct, and manage assigned project(s). * Review and approve projects and financial records and products. * Execute and refine a portfolio of program ...

Vuori, Inc

Program Manager

Carlsbad, CA

We are proud to be an outlet for opportunity and for personal growth and success. We are looking for a seasoned Program Manager that is excited to take their career to the next level with one of the ...

Vuori, Inc

Program Manager

Carlsbad, CA · On-site

$127K - $163K/yr

We are proud to be an outlet for opportunity and for personal growth and success. We are looking for a seasoned Program Manager that is excited to take their career to the next level with one of the ...

Attalon, Inc.

Program Manager V

Tustin, CA · On-site

$162K - $223K/yr

The Program Manager V position is a master-level, customer-facing role responsible for leading strategically significant, highly complex programs and driving organizational success. In this ...

FieldAI

Program Manager - Flagship Programs

Irvine, CA · On-site

Program Manager - Flagship Programs About the Role Field AI is seeking a Program Manager to lead ... What Success Looks Like * Strategic customer programs have clearly defined objectives, ownership ...

FieldAI

Program Manager - Flagship Programs

Irvine, CA · On-site

Program Manager - Flagship Programs About the Role Field AI is seeking a Program Manager to lead ... What Success Looks Like * Strategic customer programs have clearly defined objectives, ownership ...

Canopy A&D

Program Manager

Irvine, CA · On-site

Our commitment to quality, innovation, and customer satisfaction has positioned us as an industry ... Demonstrated success in transition-to-production, specifically moving advanced material designs ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Ladera Ranch, CA

Customer Success Program Manager information

See Ladera Ranch, CA salary details

$34.5K

$88.3K

$148.8K

How much do customer success program manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer success program manager in Ladera Ranch, CA is $88,300.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $105,200.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Ladera Ranch, CA look for?

The top searched job categories for Customer Success Program Manager jobs in Ladera Ranch, CA are:

What cities near Ladera Ranch, CA are hiring for Customer Success Program Manager jobs?

Cities near Ladera Ranch, CA with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Ladera Ranch, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 3% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $88,300 per year, or $42.5 per hour.

Program Manager

Swift Engineering

San Clemente, CA • On-site

$140K - $165K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Description
Swift Engineering Inc www.swiftengineering.com is uniquely positioned in the marketplace to provide both Product Development and Manufacturing products and services, specializing in advanced composites. This position will be at the forefront of current and future products and play a major role in the development of products and innovative technologies.
Description: Program Manager is responsible for managing customer relations typically by executing projects in a successful manner, to maximize Swift's business opportunities. The ideal candidate will have experience in managing programs from inception to completion. This position requires a person that can develop, baseline, and update an integrated master plan. Specific demonstrated experience in leading successful rapid product development is highly desired.
The Program Manager owns the complete success of the program and is responsible for the execution of company programs including cost, schedule, and technical performance. The PM oversees program life-cycle and manages all activities necessary to meet business goals and objectives. Acting as the central focal point and authority for one or more Programs' execution, the PM provides a single point of contact for program activities to both internal and external customers
FLSA Status: Exempt
Salary Range $140,000 to $165,000
  • Continues engagement and follow-up with team members to ensure tasks completion and implement course corrections as needed
  • Ensures customer alignment and manage overall customer satisfaction
  • Identify, analyze, and manage all program-level risk
  • Develop and maintain program plans including budget, Estimate at Completion (EAC), resource allocation, and communications
  • Coordinates and aligns project teams and their inter-dependencies
  • Leads program meetings and program reviews with the customer and executive staff
  • Manages potential changes in program scope and advise leadership and customer of potential impact
  • Actively support the Business Development team in bidding and capturing opportunities

Qualifications:
  • 5+ years of experience in a Program Management role
  • Demonstrate past success in solving complex technical program roadblocks with great results
  • Self-starter, able to work in a fast-paced environment
  • Experienced in leading a multi-disciplined team to overcome program challenges to achieve success
  • Proven track record of excellent internal / external communication
  • Candidates must be US Person for compliance with ITAR (International Traffic in Arms Regulations)

Preferred Qualifications:
  • PMP certification
  • Candidates with spacecraft/satellite, UAV aircraft, robotics development experience and/or hobby drone experience will be given special consideration.

Skills Required:
  • Strong leadership, communication, and interpersonal skills
  • Hands-on leader but open-minded to solve challenges in unconventional ways
  • Excel, Word, Outlook, MS Project
  • Working connection with all of company's programs and systems.

Working Conditions:
Primarily working in an office environment with interaction in R&D/shop environment. Periodic weekend or evening work is expected. Some travel is required.
Swift Engineering Inc is an Equal Opportunity Employer (EOE). Employment with Swift Engineering Inc is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Must be "US PERSON" per ITAR requirements due to our contracts.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Benefits
  • 9/80 Schedule
  • Health Insurance
  • Vision Insurance - 100% covered for Employees
  • Dental Insurance - 100% covered for Employees
  • Life Insurance - 100% covered by Swift, plus the option to purchase additional life insurance for you and your dependents.
  • 401k with company match
  • Extremely generous company holiday calendar including a holiday hiatus in December, and highly competitive PTO plans.
  • 16 weeks of paid Caregiver & Wellness Leave to care for a family member, bond with your baby, or tend to your own medical condition.
  • Family Planning & Parenting Support: Fertility (eg, IVF, preservation), adoption, and gestational carrier coverage with additional benefits and resources to provide support from planning to parenting.

About Swift Engineering
If you're passionate about engineering, innovation and making a difference, we invite you to join the Swift Engineering family. Together, we are shaping the future of aerospace and creating technologies that will change the world.
The pay range for this role is:
140,000 - 165,000 USD per year (Swift Engineering)

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