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Customer Success Program Manager Jobs Near Me

Foxen

Customer Success Manager

Columbus, OH · On-site

What You'll Do As a Customer Success Manager, you'll be responsible for the day-to-day administration of our risk compliance program at the property level. Your duties will include monitoring daily ...

Foxen

Customer Success Manager

Columbus, OH

What You'll Do As a Customer Success Manager, you'll be responsible for the day-to-day administration of our risk compliance program at the property level. Your duties will include monitoring daily ...

Foxen

Customer Success Manager

Columbus, OH · On-site

What You'll Do As a Customer Success Manager, you'll be responsible for the day-to-day administration of our risk compliance program at the property level. Your duties will include monitoring daily ...

AssetWatch, Inc.

Customer Success Manager

Columbus, OH · Remote

$95K - $112K/yr

Develop and present strategic success plans that clearly deliver on customer expectations * Be highly organized with strong CRM and territory management skills * Participate in customer meetings and ...

Path Robotics

Customer Success Manager

Columbus, OH · On-site

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path's products while laying the ...

Path Robotics

Customer Success Manager

Columbus, OH · On-site

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path's products while laying the ...

Impact.com

Customer Success Manager

Columbus, OH · On-site +1

$80K - $95K/yr

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business ...

Entyre Care

Customer Success Specialist

Columbus, OH · On-site

$30/hr

Customer Data Management : Maintain and update customer information in our CRM system, ensuring ... Familiarity with Medicaid programs is a plus. We've been made aware of individuals falsely claiming ...

AssetWatch, Inc.

Team Lead, Customer Success

Columbus, OH · Remote

$110K - $135K/yr

Team Management & Leadership * Supervise, coach, and develop a team of CSMs, focusing on best ... Monitor key customer success metrics (e.g., NPS, retention, and account health), identifying and ...

Impact.com

Customer Success Director

Columbus, OH · Remote

$110K - $135K/yr

Excellent time management skills Nice to have: * Affiliate & Partnerships Industry Fundamentals ... Two different Employee Assistance Programs * Flexible Working: Our Responsible PTO policy means you ...

Better Talent

Customer Success Specialist

Columbus, OH · Remote

... program, we're recognized as a trusted leader in the short-term rental industry. If you're ... Self-directed with the ability to manage multiple communication channels while maintaining a high ...

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Customer Success Program Manager information

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$83.1K

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How much do customer success program manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for customer success program manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
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Customer Success Program Manager jobs near you
A map of the United States highlighting the number of Customer Success Program Manager job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Customer Success Program Manager job openings in each state, with California having the most at 2 and Hawaii the least at 0.
Customer Success Manager

Customer Success Manager

Foxen

Columbus, OH • On-site

Full-time

Posted 20 days ago

Job description

Who We Are

Foxen advances financial wellness through multi-family real estate. Founded in 2018 and headquartered in Columbus, Ohio, we provide we provide a platform of compliance solutions for multifamily property owners, operators and residents.

We've built a profitable, growing business in a challenging market. Customers stay and expand with us. Our product portfolio continues to deepen. And we still have significant room to grow.

That kind of momentum requires something specific from the people who work here: high standards, a builder's mindset and ambition without ego.

Foxen isn't for everyone. But for the people it's for, it's a supportive place to grow.

What You'll Do

As a Customer Success Manager, you'll be responsible for the day-to-day administration of our risk compliance program at the property level. Your duties will include monitoring daily compliance, training property teams, onboarding new properties, and providing overall oversight for an assigned portfolio of communities.

As a key member of a growing team of entrepreneurial professionals, you'll help drive innovation in the multifamily risk compliance industry. You'll also have the opportunity to contribute to the development and enhancement of the company's operational platform, helping shape the future of our products and services.

Your Responsibilities

Customer Relationship & Adoption

  • Serve as the primary strategic partner and escalation point for key leaders and property-level staff, fostering strong relationships and driving resolution for complex customer service and technical account inquiries.
  • Lead the successful onboarding, training, and adoption of the Foxen platform for new customers and their properties, ensuring a logical, timely, and positive integration experience.
  • Champion product comfort and communication by training staff on Foxen product features and benefits, empowering them to effectively communicate the value proposition to residents.

Portfolio Health & Compliance

  • Monitor and manage the health and compliance of an assigned customer portfolio, proactively communicating with property-level teams to ensure consistent execution of best practices and standard operating procedures (SOPs).
  • Drive customer retention and growth by continuously reviewing account performance and usage data, identifying opportunities for deeper platform utilization, and mitigating churn risk.
  • Quickly master and utilize data reporting platforms/software to accurately track, analyze, and communicate key performance indicators (KPIs) related to customer success.

Operations & Stakeholder Management

  • Provide clear, data-driven updates on the progress of monthly, quarterly, and annual strategic initiatives to internal and external stakeholders, ensuring alignment on business objectives.
  • Collaborate cross-functionally with the Finance department to prepare accurate monthly customer invoices and perform necessary audits and reviews of charges.
  • Contribute to the strategic planning and development of the customer's operational platform and processes, representing the Voice of the Customer (VoC) to inform product and service improvements.
What You Bring
  • Strong communication and interpersonal skills (friendly, personable, positive personality).
  • Excellent organizational and time management skills, and the ability to prioritize and multi-task.
  • Positive attitude with a willingness to quickly learn and adapt to new systems.
  • Previous customer service experience strongly preferred.
  • Previous experience as a Customer Success Manager or in Property Management preferred.
Foxen logo

About Foxen

Sourced by ZipRecruiter

Industry

Finance and insurance

Company size

51 - 200 Employees

Headquarters location

Columbus, OH, US

Year founded

2018

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