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Customer Success Program Manager Jobs in Florida

Biller Genie

Manager, Customer Success

Orlando, FL · On-site

Manager, Customer Success About the Role Biller Genie is looking for a driven and empathetic Manager, Customer Success to lead our Customer Success team and own the full post-sale customer lifecycle.

Biller Genie

Manager, Customer Success

Orlando, FL · On-site

Manager, Customer Success About the Role Biller Genie is looking for a driven and empathetic Manager, Customer Success to lead our Customer Success team and own the full post-sale customer lifecycle.

Biller Genie

Manager, Customer Success

Orlando, FL

Manager, Customer Success About the Role Biller Genie is looking for a driven and empathetic Manager, Customer Success to lead our Customer Success team and own the full post-sale customer lifecycle.

WellHive

Customer Success Manager

Melbourne, FL

Customer Success Manager Role Summary The Customer Success Manager (CSM) is responsible for a ... and program leads Drive platform adoption by working with end users to integrate WellHive into ...

Rentvine

Customer Success Manager

Estero, FL · On-site

About the role We're looking for a Customer Success Manager to help build and scale the foundation of Customer Success at Rentvine. This is a hybrid "player + builder" role -you won't just manage ...

Volie

Customer Success

Fort Myers, FL · On-site +1

Oversee the onboarding process, including client training, new account installations, and managing launch timelines. * Communication & Reporting: Keep the VP of Customer Success and Director of ...

Owens Corning

Customer Success Manager

Tampa, FL · On-site

As a Customer Success Manager , you will play a key role in driving customer success and commercial ... Except in limited circumstances such as formal apprenticeship programs, Owens Corning does not ...

Windward

Customer Success Manager

Tampa, FL

We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team. In this role, you will manage strategic relationships with federal and ...

Owens Corning

Customer Success Manager

Tampa, FL · Hybrid

As a Customer Success Manager , you will play a key role in driving customer success and commercial ... Except in limited circumstances such as formal apprenticeship programs, Owens Corning does not ...

Captivea USA

Customer Success Manager

Orlando, FL

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...

Cyxtera

Customer Success Manager

Tampa, FL · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

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Showing results 1-20

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Florida

Customer Success Program Manager information

See Florida salary details

$24.3K

$62.1K

$104.6K

How much do customer success program manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for customer success program manager in Florida is $62,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $74,000.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Program Manager (CSM) salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or incentives. The role often requires strong communication skills and familiarity with customer relationship management tools.

What jobs pay 2000 a day?

In the context of a Customer Success Program Manager, earning $2,000 a day typically requires senior-level roles with extensive experience, such as executive positions or specialized consulting roles. These positions often involve high-level strategic responsibilities, industry expertise, and may require certifications or advanced skills. Such high daily rates are more common in consulting, executive management, or specialized advisory roles rather than standard employment.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Do CSMs make good money?

Customer Success Program Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $70,000 to $120,000, with higher earnings possible for those with advanced certifications or extensive experience. Bonuses and performance incentives are also common components of compensation for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Florida? For Customer Success Program Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Florida look for? The top searched job categories for Customer Success Program Manager jobs in Florida are:
What cities in Florida are hiring for Customer Success Program Manager jobs? Cities in Florida with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Florida as of June 2026, with employment types broken down into 73% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $62,073 per year, or $29.8 per hour.
Manager, Customer Success

Manager, Customer Success

Biller Genie

Orlando, FL • On-site

Full-time

Posted 2 days ago

Job description

Manager, Customer Success
About the Role

Biller Genie is looking for a driven and empathetic Manager, Customer Success to lead our Customer Success team and own the full post-sale customer lifecycle. In this role, you’ll be the champion for our existing subscriber base — ensuring customers are getting maximum value from Biller Genie, identifying opportunities for growth, and building the kind of relationships that turn customers into long-term partners. You’ll lead, coach, and develop a team of Customer Success professionals while working cross-functionally to deliver an exceptional customer experience.
 
What You’ll Do

Team Leadership & Development
  • Manage, mentor, and develop a team of Customer Success Managers/Associates, fostering a high-performance and customer-first culture
  • Set clear performance expectations, conduct regular 1:1s, and support professional growth across the team
  • Build scalable processes, playbooks, and best practices that drive consistency and efficiency

Retention
  • Own gross and net revenue retention metrics across the subscriber base
  • Proactively identify at-risk accounts and work with your team to develop and execute save strategies
  • Monitor customer health scores, usage data, and engagement signals to get ahead of churn
  • Partner with Product and Support to resolve systemic issues impacting customer satisfaction

Expansion
  • Drive upsell and cross-sell opportunities by identifying subscriber needs that align with additional Biller Genie capabilities
  • Collaborate with Sales on expansion plays and warm handoffs for growth opportunities
  • Develop and execute strategies to increase product adoption and deepen customer engagement

Voice of the Customer
  • Serve as a key advocate for the customer internally, sharing feedback, trends, and insights with Product, Marketing, and Leadership
  • Track and report on key success metrics including NPS, CSAT, churn rate, expansion revenue, and team performance
 
What You Bring
 
  • 4+ years of experience in Customer Success, Account Management, or a related field, with at least 1–2 years in a people management role
  • Proven track record of hitting retention and expansion targets in a SaaS environment
  • Strong analytical mindset — comfortable working with data to identify trends and drive decisions
  • Excellent communication and relationship-building skills, with the ability to engage customers at all levels
  • Experience with CS platforms (e.g., Gainsight, ChurnZero, Totango) and CRM tools
  • A collaborative, low-ego leadership style with a genuine passion for customer outcomes
 
Bonus Points
 
  • Background in fintech, payments, or accounts receivable automation
  • Experience building or scaling a Customer Success team from the ground up
 
Why Biller Genie

At Biller Genie, we’re on a mission to help businesses get paid faster through intelligent AR automation. You’ll join a growing team, have real ownership over a critical part of the business, and work alongside people who care deeply about our customers and each other.
 

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