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Customer Success Manager Saas Software Jobs in Florida

AJAIA

Customer Success Manager

Fort Lauderdale, FL · On-site +1

Customer success or customer support in a SaaS environment * Product support or technical customer ... Strong written communication skills with the ability to clearly explain software functionality to ...

AJAIA

Customer Success Manager

Fort Lauderdale, FL · On-site

$70 - $90/hr

Customer success or customer support in a SaaS environment * Product support or technical customer ... Strong written communication skills with the ability to clearly explain software functionality to ...

Kaseya Careers

Customer Success Manager

Orlando, FL · On-site

Strong background in SaaS, IT services, enterprise software, or cybersecurity environments ... ITIL, Customer Success, or Service Management certifications preferred. * Bachelor's degree or ...

Kaseya Careers

Customer Success Manager

Orlando, FL · On-site

Strong background in SaaS, IT services, enterprise software, or cybersecurity environments ... ITIL, Customer Success, or Service Management certifications preferred. * Bachelor's degree or ...

Qualifacts

Customer Success Manager

Tampa, FL

... SaaS, with responsibilities in one or more of the following: account management, best-practice ... Experience in enterprise electronic health record (EHR) application software design, development ...

Melio

Customer Success Manager

Miami, FL · Remote

... M software system, Salesforce preferred. * Experience in a scaled customer success environment ... Prior experience working in a SaaS environment and/or in the financial technology space A day in ...

Amadeus

Customer Success Manager

Maitland, FL · Hybrid

The Customer Success Manager (CSM) is responsible for managing small & medium customer(s ... via a SaaS company. * Prior experience managing and optimizing a portfolio of customers.

Panaya

Customer Success Manager, Brazil

Miami, FL · On-site +1

Experience as a Customer Success Manager \ Technical Account Manager for SaaS enterprise software in DevOps will be preferred * Excellent verbal and written skills with strong communication ...

Amadeus

Customer Success Manager

Maitland, FL · On-site

The Customer Success Manager (CSM) is responsible for managing small & medium customer(s ... via a SaaS company. * Prior experience managing and optimizing a portfolio of customers.

Threshold 360

Customer Success Manager

Tampa, FL · On-site +1

Competitive Salary | + Bonus + Equity | 2-5 yrs SaaS CS | Remote THE OPPORTUNITY Threshold 360 has ... No reshoots. We're looking for a Customer Success Manager to own and grow our customer ...

SubBase

Senior Customer Success Manager

Fort Lauderdale, FL · On-site

$110 - $150/hr

... B2B SaaS company, with at least 1-2 years focused on enterprise or strategic accounts. * Track ... Experience in construction, construction tech, procurement, or supply chain software. * Familiarity ...

Wolters Kluwer

Customer Success Manager

Tampa, FL · On-site

Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...

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Customer Success Manager Saas Software information

What is a customer success manager in SaaS software?

Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.

What are the key skills and qualifications needed to thrive as a customer success manager in SaaS software?

To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.

How does a customer success manager in SaaS software typically partner with other teams to ensure client satisfaction?

Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.

What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?

AspectCustomer Success Manager Saas SoftwareAccount Manager Saas Software
Primary FocusCustomer retention, onboarding, and successSales, renewals, and account growth
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, negotiation, relationship building
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and account teams
Common CertificationsCustomer success certifications, SaaS product knowledgeSales certifications, CRM proficiency

While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

What are popular job titles related to Customer Success Manager Saas Software jobs in Florida?

For Customer Success Manager Saas Software jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Saas Software jobs in Florida look for?

The top searched job categories for Customer Success Manager Saas Software jobs in Florida are:

What cities in Florida are hiring for Customer Success Manager Saas Software jobs?

Cities in Florida with the most Customer Success Manager Saas Software job openings:

Customer Success Manager Saas Software jobs near you
Infographic showing various Customer Success Manager Saas Software job openings in Florida as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Success Manager

AJAIA

Fort Lauderdale, FL • On-site, Remote

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Position Overview
RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.
As the Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.
This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.
Requirements
  • Bachelor's degree or equivalent experience
  • 3-6 years of experience in one or more of the following areas:
    • Customer success or customer support in a SaaS environment
    • Product support or technical customer care
    • EdTech platform support or implementation
  • Strong written communication skills with the ability to clearly explain software functionality to non-technical users
  • Demonstrated ability to troubleshoot product issues and guide users through solutions
  • Experience using SaaS platforms and help desk tools
  • Strong organizational skills and ability to manage multiple customer issues simultaneously
  • Customer-first mindset and commitment to high-quality user experiences

Preferred Requirements:
  • Experience working in or directly supporting the education sector (e.g., K-12 schools, districts, teachers, or students), with an understanding of how educators and administrators actually use software day to day
  • Familiarity with AI tools or generative AI applications.
  • Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
  • Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
  • Experience creating help center documentation or knowledge bases
  • Ability to reproduce bugs and clearly document technical issues

Benefits
  • Competitive base salary + performance incentives
  • Professional development opportunities

Apply