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Customer Success Manager Saas Software Jobs in Port Richey, FL

Qualifacts Systems

Customer Success Manager

Tampa, FL · On-site

... SaaS, with responsibilities in one or more of the following: account management, best-practice ... Experience in enterprise electronic health record (EHR) application software design, development ...

Right Fit Advisors

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (Hybrid - Tampa, FL) 2 Days - Onsite Base: $100K + 20% Bonus Do you own ... B SaaS preferred) * Experience managing and growing $100K+ ARR accounts * Strong business acumen ...

Qualifacts

Customer Success Manager

Tampa, FL

... SaaS, with responsibilities in one or more of the following: account management, best-practice ... Experience in enterprise electronic health record (EHR) application software design, development ...

Windward

Customer Success Manager

Tampa, FL · On-site

TS Clearance - Must. * 3+ years of experience in Customer Success or Account Management -- preferably in a SaaS company. * Proven experience working with U.S. Federal or Government customer.

Threshold 360

Customer Success Manager

Tampa, FL · On-site

Competitive Salary | + Bonus + Equity | 2-5 yrs SaaS CS | Remote THE OPPORTUNITY Threshold 360 has ... No reshoots. We're looking for a Customer Success Manager to own and grow our customer ...

Wolters Kluwer

Customer Success Manager

Tampa, FL · On-site

Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...

Wolters Kluwer

Customer Success Manager

Tampa, FL

Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...

Wolters Kluwer

Customer Success Manager

Tampa, FL · On-site

Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...

Wolters Kluwer

Customer Success Manager

Tampa, FL

Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...

ITRADE STEM

Senior Customer Success Manager

Tampa, FL · On-site +1

... a SaaS or technology company. * Strong project management skills, with the ability to manage ... focus on ensuring customer satisfaction and success. * Familiarity with product management ...

Huzzle

Customer Success Manager

Tampa, FL · On-site

On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ... Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ...

Huzzle

Customer Success Manager

Clearwater, FL · On-site

On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ... Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ...

Huzzle

Customer Success Manager

Clearwater, FL · On-site

On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ... Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ...

Huzzle

Customer Success Manager

Clearwater Beach, FL · On-site

Client Success Manager At Huzzle, we connect exceptional talent with top opportunities at leading ... Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ...

Huzzle

Customer Success Manager

Tampa, FL · On-site

On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ... Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ...

Huzzle

Customer Success Manager

Tampa, FL · On-site

$70 - $90/hr

On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ... Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ...

Huzzle

Customer Success Manager

Tampa, FL

On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ... Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ...

NinjaOne

Customer Success Manager, LATAM

Tampa, FL · On-site +1

As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the ...

NinjaOne

Customer Success Manager, LATAM

Tampa, FL · On-site

As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the ...

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All JobsCustomer Success Saas Software JobsCustomer Success Manager Saas Software JobsCustomer Success Manager Saas Software Jobs in Port Richey, FL

Customer Success Manager Saas Software information

See Port Richey, FL salary details

$28.8K

$73.6K

$124.1K

How much do customer success manager saas software jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer success manager saas software in Port Richey, FL is $73,641.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,700.00 and $87,800.00 per year, depending on experience, location, and employer.

What is a customer success manager in SaaS software?

Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.

What are the key skills and qualifications needed to thrive as a customer success manager in SaaS software?

To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.

How does a customer success manager in SaaS software typically partner with other teams to ensure client satisfaction?

Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.

What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?

AspectCustomer Success Manager Saas SoftwareAccount Manager Saas Software
Primary FocusCustomer retention, onboarding, and successSales, renewals, and account growth
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, negotiation, relationship building
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and account teams
Common CertificationsCustomer success certifications, SaaS product knowledgeSales certifications, CRM proficiency

While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

What are popular job titles related to Customer Success Manager Saas Software jobs in Port Richey, FL?

For Customer Success Manager Saas Software jobs in Port Richey, FL, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Saas Software jobs in Port Richey, FL look for?

The top searched job categories for Customer Success Manager Saas Software jobs in Port Richey, FL are:

What cities near Port Richey, FL are hiring for Customer Success Manager Saas Software jobs?

Cities near Port Richey, FL with the most Customer Success Manager Saas Software job openings:

Customer Success Manager Saas Software jobs near you
Infographic showing various Customer Success Manager Saas Software job openings in Port Richey, FL as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $73,641 per year, or $35.4 per hour.

Customer Success Manager

Tampa, FL • On-site

Qualifacts Systems
Software Development • 1 - 5K employees
Learn more about Qualifacts Systemsexternal

Other

Posted 5 days ago

Job description

Customer Success Manager

Responsibilities for the Customer Success Manager

  • Owns the health, satisfaction, and engagement of the assigned Customer accounts, utilizing and improving upon current methodology to deliver success aligned with program metrics
  • Ensure consistent data capture from Customers, collecting intelligence regarding the current marketplace, industry news, and compelling events taking place in assigned accounts; translate and communicate internally to company departments to help define priority of need, improve Customer experience and drive product improvements
  • Assess customer satisfaction and extract key business needs/issues to inform renewal and churn risk, drive billable services and third-party add-ons; identify resources and develop and execute plans to address gaps. Manage Customer escalations in detail, routing to the appropriate business area and ensuring adequate and documented follow up
  • Builds relationships with showcase customers to drive them to partner in training and marketing events, and reference programs; engage with key users to understand how they mesh the "best practice" with the system "feature/function"; collaborate with other departments to leverage that knowledge for the benefit of the entire Customer Community through our training, documentation, and marketing events
  • Support product adoption and upsell/cross-sell opportunities through strategic, value-driven business reviews with customers
  • Execute to successful completion of departmental KPI's, metrics, etc

Qualifications of the Customer Success Manager

  • Bachelor's degree in related area preferred (experience in lieu of degree)
  • 2 years' experience in customer-facing roles in health care or SaaS, with responsibilities in one or more of the following: account management, best-practice consultation, relationship building, training, project management, or communications; exposure to behavioral/mental health care strongly preferred
  • Experience driving customer value and company revenue via upsell/cross-sell and contract renewal efforts
  • Experience in the behavioral health industry, preferred
  • Experience working with CSM applications, preferred
  • Experience in enterprise electronic health record (EHR) application software design, development, support, training, implementation, and consulting, preferred
  • Demonstrated leadership abilities and achievement orientation
  • Highly self-motivated and directed
  • Superior attention to detail

Knowledge, Skills, and Abilities of the Customer Success Manager

  • Passion for customer satisfaction and believe in accountability, teamwork, collaboration, adaptability, and initiative
  • Ability to assess needs and produce solutions to target those needs
  • Skills to effectively manage peers as part of a collaborative project
  • Initiative, motivation, creativity, and ability to understand many areas of expertise
  • Ability to communicate professionally with all levels of management and happy/unhappy customers
  • Excellent written and oral communication skills necessary to produce and deliver quality experiences through public relations style writing
  • Extremely organized and skilled in project management (for the sake of action plan management)
  • Group presentation skills, preferred
  • Excellent analytical and problem-solving skills with the ability to provide quick resolution to issues
  • Strong presentation, verbal, and written communication skills
  • Ability to take line-item action plans and turn them into strategic business reviews for executive briefings
  • Able to work and communicate effectively with Customers' technical and non-technical representatives, including C level contacts
  • Microsoft Office (with expertise in Excel) and familiarity with virtual meeting tools
  • Must be able to travel 25% of the time

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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