ZipRecruiter

Log In

2

Customer Success Manager Remote Jobs in Port Richey, FL

NinjaOne

Customer Success Manager, LATAM

Tampa, FL · On-site +1

As the Customer Success Manager you will be the expert in best practices and product adoption ... We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with ...

ITRADE STEM

Senior Customer Success Manager

Tampa, FL · On-site +1

This opportunity is located in Tampa or Naples, FL, with a chance to be remote. The ideal candidate ... customer success, account management, or a related field, preferably within a SaaS or technology ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

Description About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal ... mandates, and remote workforce enablement, to position NinjaOne as the ideal solution.

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in ... mandates, and remote workforce enablement, to position NinjaOne as the ideal solution.

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in ... mandates, and remote workforce enablement, to position NinjaOne as the ideal solution.

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

... customer success, with a proventrack recordof managing complex sales cycles within government and ... and remote workforce enablement, to positionNinjaOneas the ideal solution. * Relationship ...

Justt

Enterprise Customer Success Manager - Tampa

Tampa, FL · On-site +1

$150K - $160K/yr

Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt's regional presence Requirements * 5+ years of experience as a Customer Success Manager managing enterprise accounts

Digital Neighbor

Be Seen First

Client Success Manager

Tampa, FL · Remote

$45K - $70K/yr

Apply at -success-manager. Applications submitted through ZipRecruiter will not be reviewed ... Experience with Asana, Google Workspace, Agency Analytics, and CRM tools * Strong verbal and ...

Camesi Agency

Sales Manager Remote

Tampa, FL · Remote

$80K - $120K/yr

Establish and enforce sales processes, performance standards, and CRM best practices to ensure ... success. The Camesi Agency values professional development and promotes from within as team members ...

HMG Careers

Sales Manager Remote

Largo, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Port Richey, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

next page

Showing results 1-20

All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Port Richey, FL

Customer Success Manager Remote information

See Port Richey, FL salary details

$28.8K

$73.6K

$124.1K

How much do customer success manager remote jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer success manager remote in Port Richey, FL is $73,641.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,700.00 and $87,800.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs

What are popular job titles related to Customer Success Manager Remote jobs in Port Richey, FL?

For Customer Success Manager Remote jobs in Port Richey, FL, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote jobs in Port Richey, FL look for?

The top searched job categories for Customer Success Manager Remote jobs in Port Richey, FL are:

What cities near Port Richey, FL are hiring for Customer Success Manager Remote jobs?

Cities near Port Richey, FL with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Port Richey, FL as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $73,641 per year, or $35.4 per hour.

Customer Success Manager

Tampa, FL • Remote

Bridgeway Benefit Technologies
See more jobs at Bridgeway Benefit Technologiesexternal

Full-time

Re-posted 2 days ago

Job description

Bridgeway is seeking a relationship-driven and results-oriented Customer Success Manager (CSM) to serve as a trusted advisor to our customers and a key driver of long-term revenue growth. As a critical member of the Customer Success organization, the CSM will own the full post-sale customer relationship — translating business goals into measurable success plans, accelerating product adoption, and executing strategies that deliver tangible, lasting value. This role operates at the intersection of customer outcomes and business performance, with direct accountability for customer satisfaction, retention, and revenue expansion. The CSM will partner closely with Sales, Professional Services, Support and Product to ensure engagements are properly scoped, and up-sell opportunities are identified and advanced.

This is a remote position with travel up to 10%. Preference is given to East Coast candidates.

Key Responsibilities

  • Own customer lifecycle from onboarding through expansion
  • Identify, shape, and close expansion opportunities in partnership with Sales
  • Proactively mitigate churn risk through data-driven engagement strategies
  • Maintain accurate forecasting for growth opportunities
  • Partner with customers to define clear, measurable success metrics aligned to their business goals
  • Develop and execute customer success plans tied to revenue growth or operational efficiency and aligned to the defined customer segmentation and engagement strategy
  • Drive product adoption as the foundation for value realization
  • Track and communicate progress against outcomes through QBRs and ongoing engagement
  • Leverage customer health, usage data, and engagement signals to identify risks and opportunities, prioritize actions and outreach, and inform account strategy
  • Act as the internal orchestrator across Sales, Product, Engineering, Professional Services, and Support, including partnering with the assigned AE within a pod structure to align on account strategy and execution
  • Provide voice of the customer insights to influence product roadmap and GTM strategy
  • Engage and influence senior stakeholders on business outcomes and strategy
  • Lead QBRs focused on value realization and commercial outcomes (not just activity reporting)
  • Navigate complex conversations, including billing and invoicing disputes, arrears, price increases, risk mitigation, and customer escalations requiring cross-functional coordination
  • Create, track, and report on customer-facing projects and initiatives across assigned accounts, ensuring scope, milestones, owners, and timelines are clearly documented and communicated in partnership with Professional Serivces
  • Follow and improve standardized processes (including execution against tier-based engagement models, customer onboarding and offboarding, QBRs, and reset plans for at-risk accounts)
  • Represent Bridgeway in customer-facing forums and community engagements (e.g., user groups, advisory boards, UGC conference) to deepen relationships and capture structured feedback
  • Maintain CRM hygiene and forecasting accuracy in HubSpot, expansion, terminations and customer health data are current and actionable
  • Leverage generative AI tools such as Claude and Copilot to streamline workflows, enhance productivity, improve solution quality, and accelerate delivery of business outcomes.

Qualifications

  • 4+ years in Customer Success, Account Management, or a related client-facing role within a B2B SaaS or technology environment
  • Strong executive communication and stakeholder influence skills, with the ability to align senior decision-makers around business strategy
  • Proficiency with generative AI tools (e.g., Claude, Copilot, ChatGPT) to enhance productivity and quality of customer-facing work
  • Proficiency with CRM systems (e.g., Hubspot, Salesforce), with a track record of accurate pipeline management and system documentation
  • Proficiency with CS platforms (e.g., Gainsight, Totango, ChurnZero) is a plus
  • Experience in benefits administration, HR technology, or a related regulated industry is a plus
  • Experience using generative AI tools such as Claude and Copilot to improve productivity and deliver high-quality outcomes
  • Bachelor's degree in Business, Communications, or a related field.