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Customer Success Program Manager Jobs in Florida

Cyxtera

Customer Success Manager

Tampa, FL · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

Digital Hands

Customer Success Manager

Tampa, FL

We're seeking a Customer Success Manager (CSM) to support customer adoption, retention, renewals, and service expansion across a portfolio of clients. In this role, you'll work closely with ...

EverDriven

Customer Success Manager

Tampa, FL · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... Employee Assistance Program * Employee Discounts Program #LI-Remote Equal Opportunity Employer ...

State Affairs

Customer Success Manager

Miami, FL · On-site

$100K - $140K/yr

We are hiring a Customer Success Manager to join our team located in Miami, Florida or Washington, DC. As a Customer Success Manager, you will: * Lead onboarding and early adoption for our tools/SaaS ...

EverDriven

Customer Success Manager

Jacksonville, FL · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... Employee Assistance Program * Employee Discounts Program #LI-Remote Equal Opportunity Employer ...

Humata Health

Customer Success Manager

Winter Park, FL · On-site +1

Customer Success Manager (CSM) Humata Health Inc. is seeking a dynamic and results-driven Customer ... Full benefits package including unlimited PTO and 401k program with employer match * Growth ...

Dragon Pharma Labs

Customer Success Manager

Opa Locka, FL · On-site

$30 - $37/hr

As a Customer Success Manager, you will play a crucial role in ensuring our clients receive the best possible experience with our products and services. In this role, you will be responsible for ...

Paysafe

Customer Success Manager

Jacksonville, FL · On-site

The Customer Success Manager (CSM), Direct Merchants, is responsible for managing and growing B2B merchant relationships, ensuring a seamless customer experience across the lifecycle. The CSM drives ...

Digital Hands

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager Tampa, Florida, United States #GetThereFirst Digital Hands is an ... S. Government's E-Verify program to determine employment eligibility. In compliance with the ...

PAYSAFE

Customer Success Manager

Jacksonville, FL

The Customer Success Manager (CSM), Direct Merchants, is responsible for managing and growing B2B merchant relationships, ensuring a seamless customer experience across the lifecycle. The CSM drives ...

Digital Hands

Customer Success Manager

Tampa, FL · On-site

We're seeking a Customer Success Manager (CSM) to support customer adoption, retention, renewals ... S. Government's E-Verify program to determine employment eligibility. In compliance with the ...

QuickNode

Customer Success Manager

Miami, FL · Remote

$154K - $172K/yr

The Role As a Customer Success Manager at Quicknode, you will be responsible for nurturing our top accounts to drive greater adoption, satisfaction, and expansion revenue through technical guidance ...

Carrier

Customer Success Manager

FL · On-site +1

$96K - $192K/yr

Own Customer Success & Satisfaction for identified accounts * Responsible for delivering customer ... Create overall program communication plan, matrix, standards, etc. and ensure necessary ...

Advantive

Customer Success Manager

Tampa, FL · On-site

Our Customer Success Manager is responsible for the accurate, timely, and efficient execution of renewal transactions. This role supports revenue retention through disciplined process management and ...

HiddenLayer

Customer Success Manager

Tampa, FL · Remote

Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of enterprise accounts, making sure every customer feels supported, informed, and set up for success. You ...

OneArc

Customer Success Engineer

Orlando, FL · On-site

... to Program Management and Product Development. This is a mid-level position; the successful ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

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Showing results 1-20

All JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Florida

Customer Success Program Manager information

See Florida salary details

$24.3K

$62.1K

$104.6K

How much do customer success program manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer success program manager in Florida is $62,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $74,000.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Florida? For Customer Success Program Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Florida look for? The top searched job categories for Customer Success Program Manager jobs in Florida are:
What cities in Florida are hiring for Customer Success Program Manager jobs? Cities in Florida with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Florida as of June 2026, with employment types broken down into 73% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $62,073 per year, or $29.8 per hour.

Customer Success Manager

Cyxtera

Tampa, FL • Hybrid

Full-time

Posted 9 days ago

Job description

About the Position

Hybrid Role, 3x/week

Csquare is seeking a talented, highly motivated individual to serve as a Customer Success Manager. The mission of the Csquare Customer Success organization is to ensure our customers are receiving the full value from our data center and security offerings. Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer partnerships and growth.

Our mission is to create successful long-term relationships with our clients.

Responsibilities

  • Handle overall responsibility for managing the customer relationship
  • Establish a trusted adviser relationship that works to ensure customer’s overall satisfaction with our services
  • Retain and grow business by anticipating customer needs and providing a high level of customer services
  • Act as a liaison between product management and the customer with a focus on communicating the Centersquare roadmap
  • Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
  • Prioritize and drive resolution on escalated customer issues
  • Leverage customer relationships as needed for prospect references


Experience and Qualifications

  • 5+ years of experience in a customer facing role in data center colocation and/or managed hosting dealing with larger, complex organizations
  • Customer facing services role (consulting or account management) that includes issue resolution and escalation management at both the business owner and executive levels
  • Proven ability to retain and grow strategic accounts
  • Functional domain expertise with data center colocation, managed hosting and/or information security
  • Proven ability to collaborate and build strong relationships with customers, especially at the Executive level
  • Excellent verbal and written communication skills, including the ability to chair meetings and host online executive escalations
  • Bachelor degree required, business or technical degree preferred
  • Excellent organization, time management, and communication skills
  • Ability to travel up to 50%
  • Passion for customer service

Csquare is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

The employer will not sponsor visas for this role.

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