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Customer Success Program Manager Jobs in Boca Raton, FL

Motorola Solutions

Customer Success Manager

Plantation, FL · On-site

$110K - $125K/yr

We are seeking a highly motivated and experienced Customer Success Manager to drive customer satisfaction, retention, and engagement. In this role, you will engage with customers post-sale, ensuring ...

Percepto

Customer Success Manager

West Palm Beach, FL · On-site

Manage both the strategic and tactical execution of customer programs, ensuring success from POC to scale. Responsibilities: Customer Success & Adoption: * Own the end-to-end customer onboarding and ...

AJAIA

Customer Success Manager

Fort Lauderdale, FL · On-site

Position Overview The Customer Experience & Product Success Lead is responsible for ensuring that ... Strong organizational skills and ability to manage multiple customer issues simultaneously

New

Compass

Customer Success Manager

Palm Beach, FL · On-site

As a Customer Success Manager you are the first person our customers meet when they join Compass ... tools, programs, assisting with marketing requests and more. You are passionate about your ...

Compass

Customer Success Manager

Palm Beach, FL · On-site

As a Customer Success Manager you are the first person our customers meet when they join Compass ... tools, programs, assisting with marketing requests and more. You are passionate about your ...

Compass

Customer Success Manager

Palm Beach, FL

As a Customer Success Manager you are the first person our customers meet when they join Compass ... tools, programs, assisting with marketing requests and more. You are passionate about your ...

Inspected

Customer Success Manager

Fort Lauderdale, FL · On-site

The Customer Success Manager is responsible for enabling revenue growth in partnership with sales by onboarding new customers, managing the customer lifecycle, coordinating sales activities, and ...

Inspected

Customer Success Manager

Plantation, FL · On-site

The Customer Success Manager is responsible for enabling revenue growth in partnership with sales by onboarding new customers, managing the customer lifecycle, coordinating sales activities, and ...

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Showing results 1-20

All JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Boca Raton, FL

Customer Success Program Manager information

See Boca Raton, FL salary details

$30.7K

$78.6K

$132.5K

How much do customer success program manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for customer success program manager in Boca Raton, FL is $78,588.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $93,700.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Program Manager (CSM) salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or incentives. The role often requires strong communication skills and familiarity with customer relationship management tools.

What jobs pay 2000 a day?

In the context of a Customer Success Program Manager, earning $2,000 a day typically requires senior-level roles with extensive experience, such as executive positions or specialized consulting roles. These positions often involve high-level strategic responsibilities, industry expertise, and may require certifications or advanced skills. Such high daily rates are more common in consulting, executive management, or specialized advisory roles rather than standard employment.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Do CSMs make good money?

Customer Success Program Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $70,000 to $120,000, with higher earnings possible for those with advanced certifications or extensive experience. Bonuses and performance incentives are also common components of compensation for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
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What cities near Boca Raton, FL are hiring for Customer Success Program Manager jobs? Cities near Boca Raton, FL with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Customer Success Manager - Technology

Customer Success Manager - Technology

SONNY'S Enterprises Inc

Fort Lauderdale, FL • On-site

Other

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Job description

Customer Success Manager

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what's next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.

As a Customer Success Manager, you will be responsible for understanding our customers' needs, ensuring excellent customer experience, fostering long-term loyalty, and ensuring they get the most value from our products and services. You will be crucial in helping us build strong, lasting relationships with our clients/customers. The ideal candidate is passionate about customer service, satisfaction, and success, with excellent communication skills.

Responsibilities

• Managing and growing relationships with key customers, acting as their primary point of contact.

• Engaging proactively with customers to understand their goals and challenges and offering solutions that align with their needs.

• Ensuring high customer retention and satisfaction levels by delivering exceptional service and support.

• Gathering customer feedback and communicating product improvement suggestions to the development team.

• Collaborating with internal teams to address customer feedback, resolve issues, and ensure the smooth delivery of products and services. Be the voice of the customer internally within the company.

• Developing and executing customer success strategies that drive product adoption and maximize customer value.

• Monitoring customer health metrics, tracking success KPIs, and regularly reporting on customer outcomes to leadership.

• Advocating for the customer within the organization to ensure their needs are prioritized.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field.

• 3+ years of experience as a customer success manager, account manager, or in customer success, account management, or customer service roles.

• Experience in managing customer success programs, customer retention, and upselling strategies.

• Ability to analyze customer data and usage trends to identify areas of improvement.

• Understanding of product management and its impact on customer experience.

• Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.

• Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.

• Strong organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously.

• Familiarity with CRM tools, customer success platforms, and analytics software.

• Solid negotiation skills to handle complex customer accounts.

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

EEO Statement

Equal Opportunity Employer

Sonny's is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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