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Customer Success Program Manager Jobs in Boca Raton, FL

ALTO USA LLC

Customer Success Specialist

Boynton Beach, FL · Remote

$60K - $72K/yr

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a ... This role will report to the Regional Operations Manager and/or Director of Operations. A candidate ...

PetMeds

Customer Success Specialist

Delray Beach, FL · Hybrid

... Customer Success Specialist. In this role, you will serve as a trusted pet health and wellness ... Highlight services and their benefits, including Autoship (subscription program) and Vetster ...

CTS Engines

Customer Program Manager

Coral Springs, FL · On-site

Success in this role demands exceptional organizational skills, the ability to balance customer ... Program/Project Management: Proven track record managing customer programs from induction through ...

Aaron's

Customer Success Agent

Fort Lauderdale, FL · On-site

$14.75 - $19.75/hr

The ideal candidate will handle customer inquiries, support order-related requests, manage returns ... Employee assistance program * Employee purchase program with exclusive discounts * Physical and ...

Aaron's

Customer Success Agent

Fort Lauderdale, FL · On-site

$14.75 - $19.75/hr

The ideal candidate will handle customer inquiries, support order-related requests, manage returns ... Employee assistance program * Employee purchase program with exclusive discounts * Physical and ...

Aaron's

Customer Success Agent

Fort Lauderdale, FL · On-site

$14.75 - $19.75/hr

The ideal candidate will handle customer inquiries, support order-related requests, manage returns ... Employee assistance program * Employee purchase program with exclusive discounts * Physical and ...

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Customer Success Program Manager information

See Boca Raton, FL salary details

$30.2K

$77.2K

$130.1K

How much do customer success program manager jobs pay per year?

As of May 30, 2026, the average yearly pay for customer success program manager in Boca Raton, FL is $77,212.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,300.00 and $92,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What job categories do people searching Customer Success Program Manager jobs in Boca Raton, FL look for? The top searched job categories for Customer Success Program Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Customer Success Program Manager jobs? Cities near Boca Raton, FL with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you

Customer Success Consultant

Southern Glazer's Wine and Spirits

Miami, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Southern Glazer's Wine & Spirits rating

7.4

Company rating: 7.4 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

152nd of 333 rated retail wholesalers

Job description

What You Need To Know
Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the preeminent wine and spirits distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933.
Southern Glazer's is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.
As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
By joining Southern Glazer's, you would be part of a team that values excellence, innovation, and community. This is more than just a job - it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.
Overview
  • The Customer Success Consultant will be the juncture between the Customer Success team and the National Accounts On-Premise customers. This role will work towards the overall communication, planning and implementing of compliance, digital needs of the National Accounts On-Premise customers.

Primary Responsibilities
  • Establish and develop quality customer relationships by delivering exceptional customer service, establishing rapport, identifying, and exceeding customers' needs and expectations
  • Work with National Account On-Premise customers, to drive full compliance to beverage program mandates including distribution and other activations
  • Act as a liaison between local accounts and SGWS Account Directors/VPs who work with purchasing groups
  • Work with National Account On-Premise customers to understand digital needs, communicate future enhancement requirements to our technical team and drive Proof Enrollment and Adoption
  • Acquire in-depth industry and company knowledge to articulate product features, benefits, and pricing and make recommendations to include core and innovative products within the compliance guidelines for that National Account
  • Accurately and effectively handle large volumes of orders and inbound support calls for a variety of customers with a unique set of needs (e.g., corporate vs franchisee dynamics, Authorized Products, varying escalation paths)
  • Able to work under time pressure and maintain/produce accurate Customer Records to reflect account status while providing a high level of service and efficiently resolving concerns posed by the customer

Additional Primary Responsibilities
  • Responsible for complex problem-solving with a positive and professional demeanor
  • Ensure timely and accurate output of all work
  • Report to work daily, work your full shift and adhere to Southern Glazer's Time and Attendance Policy
  • Must be flexible and able to work any hours that the call center is open. Shifts may change.
  • May be required to work many holidays and weekends and the team will be asked to fulfill the business need.
  • Perform other work-related duties and special projects as assigned

Minimum Qualifications
  • High School Diploma/GED and 1- year of Customer Service experience in a business environment or equivalent combination of education and experience.
  • Must be proficient in Microsoft Office, including Outlook, Word, and Excel
  • Accurate data-entry skills
  • Effective verbal/written communication skills in carrying out job duties with various departments and levels of management.
  • On occasion, must be flexible to adjust shift schedule to accommodate business needs
  • Must be at least 21 years of age

Physical Demands
  • Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
  • Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
  • May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at NationalTA@sgws.com

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