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Customer Success Program Manager Jobs in Boca Raton, FL

Inspected

Customer Success Manager

Plantation, FL · On-site

The Customer Success Manager is responsible for enabling revenue growth in partnership with sales by onboarding new customers, managing the customer lifecycle, coordinating sales activities, and ...

ALTO USA LLC

Customer Success Specialist

Boynton Beach, FL · Remote

$60K - $72K/yr

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a ... This role will report to the Regional Operations Manager and/or Director of Operations. A candidate ...

CTS Engines

Customer Program Manager

Coral Springs, FL · On-site

Success in this role demands exceptional organizational skills, the ability to balance customer ... Program/Project Management: Proven track record managing customer programs from induction through ...

PetMeds

Customer Success Specialist

Delray Beach, FL · On-site

... Customer Success Specialist. In this role, you will serve as a trusted pet health and wellness ... Highlight services and their benefits, including Autoship (subscription program) and Vetster ...

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All JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Boca Raton, FL

Customer Success Program Manager information

See Boca Raton, FL salary details

$30.7K

$78.6K

$132.5K

How much do customer success program manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for customer success program manager in Boca Raton, FL is $78,588.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $93,700.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Program Manager (CSM) salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or incentives. The role often requires strong communication skills and familiarity with customer relationship management tools.

What jobs pay 2000 a day?

In the context of a Customer Success Program Manager, earning $2,000 a day typically requires senior-level roles with extensive experience, such as executive positions or specialized consulting roles. These positions often involve high-level strategic responsibilities, industry expertise, and may require certifications or advanced skills. Such high daily rates are more common in consulting, executive management, or specialized advisory roles rather than standard employment.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Do CSMs make good money?

Customer Success Program Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $70,000 to $120,000, with higher earnings possible for those with advanced certifications or extensive experience. Bonuses and performance incentives are also common components of compensation for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
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What job categories do people searching Customer Success Program Manager jobs in Boca Raton, FL look for? The top searched job categories for Customer Success Program Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Customer Success Program Manager jobs? Cities near Boca Raton, FL with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Customer Success Manager

Customer Success Manager

Inspected

Plantation, FL • On-site

Full-time

Posted 11 days ago

Job description

About Inspected
Inspected is a high-growth construction technology company modernizing how construction jobs are completed at scale. We provide a private, technology-enabled inspection service that replaces in-person inspections with fast, compliant, remote inspections-helping contractors and builders move projects forward without delays.
Our platform supports high-volume inspection workflows across trades, including solar, roofing, HVAC, electrical, plumbing, and pools. Our customers love Inspected because we reduce inspection cycle times, increase permit throughput, and unlock faster revenue growth while ensuring regulatory compliance.
Inspected has performed over 150,000 remote inspections to date and is positioned for rapid expansion as permitting agencies and contractors increasingly demand more efficient inspection models.
To learn more about Inspected please visit
https://www.inspected.com/
Summary:
The Customer Success Manager is responsible for enabling revenue growth in partnership with sales by onboarding new customers, managing the customer lifecycle, coordinating sales activities, and building processes that ensure smooth communication across internal teams and customers. This role is essential in driving efficiency, supporting revenue growth and ensuring customers get the most value out of their partnership with Inspected.
Essential Functions:
Core duties and responsibilities include the following. Other duties may be assigned.
  • Administratively and operationally support the onboarding of new customers coordinating training activities, managing tracking post sale customer activity and ensuring customers transition from closed sales to fully operational.
  • Assist in customer training, presentations, sales reports, and other needs.
  • Maintain and update CRM data ensuring all activity, customer interactions, and updates are accurately recorded.
  • Coordinate communication between internal teams (Operations, Compliance, Customer Service) to ensure timely follow-up on client requests and issues.
  • Track sales metrics and generate regular reports to support sales forecasting and performance analysis.
  • Help manage lead distribution and follow-up processes to maximize opportunity conversion.
  • Work alongside Account Executives to prepare for client meetings and product demos.
  • Assist in onboarding new clients and ensuring smooth hand-off between sales and operations.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor's degree in business, Marketing or related field preferred
  • 2 plus years of experience in sales support, coordination, or administrative roles.
  • Proficiency with CRM systems (HubSpot) and Microsoft Office Suite
  • Excellent organizational, communication, and multitasking skills
  • Ability to work collaboratively in a fast-past metrics driven environment
  • Strong attention to detail, time management, and ability to meet deadlines
  • Commitment to professionalism, accuracy, and continuous learning.
Supervisory Responsibilities:
This position does not have any direct reports.
Travel:
This position may require up to 5% of travel.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand and walk.
The employee may occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

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