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Sr Customer Success Manager Jobs in Boca Raton, FL

AJAIA

Customer Success Manager

Fort Lauderdale, FL · Remote

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers ...

AJAIA

Customer Success Manager

Fort Lauderdale, FL · On-site +1

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers ...

Inspected

Customer Success Manager

Fort Lauderdale, FL · On-site

The Customer Success Manager will own a defined portfolio of high-value accounts and shift our relationship with them from reactive problem-solving to proactive partnership. Where Support reacts ...

Inspected

Customer Success Manager

Plantation, FL · On-site

The Customer Success Manager will own a defined portfolio of high-value accounts and shift our relationship with them from reactive problem-solving to proactive partnership. Where Support reacts ...

Inspected

Customer Success Manager

Fort Lauderdale, FL · On-site

The Customer Success Manager will own a defined portfolio of high-value accounts and shift our relationship with them from reactive problem-solving to proactive partnership. Where Support reacts ...

Percepto

Customer Success Manager

West Palm Beach, FL · On-site

Description The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable value from the deployment of Percepto's drone inspection solutions. This role blends customer ...

Percepto

Customer Success Manager

West Palm Beach, FL · On-site

The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable value from the deployment of Percepto's drone inspection solutions. This role blends customer success ...

Percepto

Customer Success Manager

Riviera Beach, FL · On-site +1

Description The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable value from the deployment of Percepto's drone inspection solutions. This role blends customer ...

Compass

Customer Success Manager

Palm Beach, FL

As a Customer Success Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with ...

Carrier

Customer Success Manager

FL · On-site +1

$96K - $192K/yr

Own Customer Success & Satisfaction for identified accounts * Responsible for delivering customer ... Proven ability to manage cross-functional teams without formal authority through influence and ...

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All JobsSr Customer Success JobsSr Customer Success Manager JobsSr Customer Success Manager Jobs in Boca Raton, FL

Sr Customer Success Manager information

See Boca Raton, FL salary details

$30.8K

$78.8K

$132.9K

How much do sr customer success manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for sr customer success manager in Boca Raton, FL is $78,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $93,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sr Customer Success Manager, and why are they important?

To thrive as a Sr Customer Success Manager, you need expertise in account management, customer relationship building, and a deep understanding of business solutions, often supported by a bachelor’s degree and relevant experience. Familiarity with Customer Relationship Management (CRM) platforms like Salesforce, data analytics tools, and customer engagement software is typically required. Strong communication, problem-solving abilities, and emotional intelligence help professionals excel in client interactions and team collaboration. These skills are crucial for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Sr Customer Success Manager vs Customer Success Manager?

AspectSr Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, experience in account management, industry-specific knowledgeBachelor's degree, customer service or account management experience
Work EnvironmentCollaborates with sales, product, and support teams; manages key accountsSupports clients, onboarding, and retention efforts
Employer & Industry UsageTech, SaaS, software companiesTech, SaaS, service industries
Comparison Search IntentHigh overlap in skills and responsibilitiesFocuses on customer retention and satisfaction

The main difference is that a Sr Customer Success Manager typically has more experience, handles larger or more strategic accounts, and may have additional responsibilities like mentoring. Customer Success Managers focus on onboarding, support, and maintaining customer relationships. Both roles are essential for customer retention but differ in scope and seniority.

What is a Sr Customer Success Manager?

Senior Customer Success Managers (Sr Customer Success Managers) are experienced professionals responsible for building and maintaining long-term relationships with key clients, ensuring they achieve value from a company's products or services. They act as trusted advisors, helping customers reach their business goals by providing support, guidance, and strategic recommendations. Sr Customer Success Managers often oversee complex accounts, coordinate with internal teams to resolve issues, and identify opportunities for growth and retention. Their role is crucial in driving customer satisfaction, loyalty, and ultimately, the success of both the customer and the company.

How does a Sr Customer Success Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Sr Customer Success Manager, you frequently work with teams across sales, product, support, and marketing to ensure clients achieve their desired outcomes. You may relay client feedback to product teams for feature enhancements, coordinate with sales on upsell opportunities, and work with support to resolve complex issues. This collaboration requires strong communication skills and the ability to align internal resources with client goals. Building these relationships is crucial for driving customer satisfaction and long-term account growth.

What are popular job titles related to Sr Customer Success Manager jobs in Boca Raton, FL?

For Sr Customer Success Manager jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Sr Customer Success Manager jobs in Boca Raton, FL look for?

The top searched job categories for Sr Customer Success Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Sr Customer Success Manager jobs?

Cities near Boca Raton, FL with the most Sr Customer Success Manager job openings:

Sr Customer Success Manager jobs near you
Infographic showing various Sr Customer Success Manager job openings in Boca Raton, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 71% In-person, 3% Hybrid, and 26% Remote job distribution, with an average salary of $78,825 per year, or $37.9 per hour.

Senior Customer Success Manager

Sub Base Inc

Fort Lauderdale, FL • On-site

Other

Posted 29 days ago

Job description

Senior Customer Success Manager

SubBase is the procurement platform built for subcontractors and self-performing general contractors, replacing the chaos of emails, texts, and spreadsheets with a single system for managing material requests, purchase orders, vendor collaboration, and invoice reconciliation. We help construction teams control costs and keep projects moving — and our Enterprise customers are the backbone of that mission.

SubBase is looking for a Senior Customer Success Manager to own the post-sale relationship for some of our largest and most strategic accounts. You'll be the primary point of contact for Large/Enterprise construction customers, driving adoption, renewals, and expansion while acting as their advocate inside SubBase. This role reports directly to the VP of Customer Success and will help shape how we scale enterprise CS as the team grows.

This is a relationship-driven, field-facing role. You should expect to travel 25–35% of the time to meet customers on-site — at job sites, regional offices, and industry events — building the kind of trust that a video call can't replicate in the construction industry.

Responsibilities
  • Own a portfolio of Large/Enterprise accounts end-to-end: onboarding, adoption, renewal, and expansion.
  • Build and execute account success plans aligned to each customer's operational and business goals.
  • Travel on-site (25–35%) to run business reviews, training sessions, and executive relationship-building meetings.
  • Serve as the customer's advocate internally, partnering with Product and Engineering to prioritize feedback and resolve issues.
  • Drive product adoption across field and office users, including PMs, procurement leads, and finance stakeholders.
  • Identify expansion and upsell opportunities and partner with Sales to execute them.
  • Own renewal forecasting and retention for your book of business; proactively manage and de-risk accounts showing signs of churn.
  • Track account health, usage, and sentiment, and report trends and risks to the VP of Customer Success.
  • Develop repeatable playbooks for onboarding and QBRs as one of the team's first enterprise-focused CSMs.
Qualifications
  • 5+ years in Customer Success, Account Management, or a client-facing role at a B2B SaaS company, with at least 1–2 years focused on enterprise or strategic accounts.
  • Track record of owning renewals and driving net revenue retention across a portfolio of accounts.
  • Comfort managing multi-stakeholder relationships, from field superintendents to VP- and C-level executives.
  • Willingness and ability to travel 25–35% of the time, including overnight and multi-day trips.
  • Strong project management skills — you can run a complex onboarding or rollout without losing the thread.
  • Excellent written and verbal communication; you can translate technical product detail into business value.
  • A proactive, ownership mindset — comfortable building process where none exists yet.
  • Experience with CRM and CS tooling (e.g., Salesforce, HubSpot, Gainsight, or similar).
Nice to Have
  • Experience in construction, construction tech, procurement, or supply chain software.
  • Familiarity with ERP/accounting integrations (e.g., QuickBooks, Sage, Procore).
  • Experience standing up CS processes at an early- or growth-stage startup.

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