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Founding Customer Success Manager Jobs in Boca Raton, FL

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers ...

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers ...

The Customer Success Manager will own a defined portfolio of high-value accounts and shift our relationship with them from reactive problem-solving to proactive partnership. Where Support reacts ...

The Customer Success Manager will own a defined portfolio of high-value accounts and shift our relationship with them from reactive problem-solving to proactive partnership. Where Support reacts ...

The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable value from the deployment of Percepto's drone inspection solutions. This role blends customer success ...

Description The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable value from the deployment of Percepto's drone inspection solutions. This role blends customer ...

Customer Success Manager

FL · On-site +1

$96K - $192K/yr

Own Customer Success & Satisfaction for identified accounts * Responsible for delivering customer ... Proven ability to manage cross-functional teams without formal authority through influence and ...

As a Customer Success Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with ...

As a Customer Success Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with ...

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Founding Customer Success Manager information

See Boca Raton, FL salary details

$30.8K

$78.8K

$132.9K

How much do founding customer success manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for founding customer success manager in Boca Raton, FL is $78,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $93,900.00 per year, depending on experience, location, and employer.

What is a founding customer success manager?

A Founding Customer Success Manager is typically one of the first hires responsible for building and leading the customer success function at a startup or early-stage company. This role involves establishing processes, onboarding and supporting customers, gathering feedback, and working closely with product and sales teams to ensure customers achieve their desired outcomes. Founding Customer Success Managers often help define the company’s customer experience strategy, set up best practices, and may eventually grow and lead a team as the company scales.

What are the key skills and qualifications needed to thrive as a founding customer success manager?

To thrive as a Founding Customer Success Manager, you need a deep understanding of customer lifecycle management, strong problem-solving abilities, and experience with SaaS platforms or similar environments, often supported by a bachelor's degree. Familiarity with CRM tools like Salesforce or HubSpot, as well as customer engagement software, is typically required. Exceptional communication, adaptability, and a proactive approach to building processes are vital soft skills for this foundational role. These competencies are crucial because they drive customer retention, shape company processes, and help establish a scalable customer success function in a startup environment.

What is the difference between Founding Customer Success Manager vs Customer Success Manager?

AspectFounding Customer Success ManagerCustomer Success Manager
CredentialsRelevant experience in customer success, startup background preferredSimilar experience, often with industry-specific knowledge
Work EnvironmentEarly-stage startup, high level of responsibility, shaping customer success strategyEstablished company, focused on maintaining and expanding customer relationships
Employer & IndustryStartups, SaaS, tech companiesVariety of industries, including SaaS, tech, and services

The Founding Customer Success Manager typically works in startups or early-stage companies, taking on a broader role in shaping customer success strategies. In contrast, a Customer Success Manager usually operates in established organizations, focusing on managing ongoing client relationships. Both roles require similar skills and experience, but the scope and environment differ significantly.

What unique challenges and opportunities can I expect as a founding customer success manager at an early-stage startup?

As a Founding Customer Success Manager at an early-stage startup, you'll face the challenge of building processes and systems from the ground up, often with limited resources. You'll collaborate closely with product, sales, and engineering teams to shape the customer journey and provide feedback that influences the company's direction. This role offers significant career growth opportunities, as your contributions can directly impact the company's success and potentially lead to leadership positions as the team grows. Expect a dynamic, fast-paced environment where adaptability, initiative, and strong communication skills are essential.
What are popular job titles related to Founding Customer Success Manager jobs in Boca Raton, FL? For Founding Customer Success Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What cities near Boca Raton, FL are hiring for Founding Customer Success Manager jobs? Cities near Boca Raton, FL with the most Founding Customer Success Manager job openings:
Infographic showing various Founding Customer Success Manager job openings in Boca Raton, FL as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $78,825 per year, or $37.9 per hour.

Customer Success Manager

ITrade STEM

Fort Lauderdale, FL • Remote

Contractor

Re-posted 29 days ago


Job description

At ITRADE STEM, we help create jobs and support the future of industries like space, technology, energy, and manufacturing. We do this by creating programs that teach skills and support sustainable growth. Join us on our mission to Redefine STEM!

Job Overview:

We're seeking a remote, dynamic Customer Success Manager based in Fort Lauderdale, Florida. ****As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping technology, ensuring the successful implementation and adoption of our automated solutions.

Key Responsibilities:

  • Guide end-users through the implementation of automated systems, ensuring seamless integration with existing business processes
  • Leverage your accounting or business expertise to optimize automated workflow solutions and management systems
  • Monitor and analyze client usage patterns of AI-driven features to identify opportunities for enhanced automation and efficiency
  • Collaborate with our technical team to translate client accounting needs into platform improvements
  • Provide strategic guidance on best practices for automated bookkeeping and accounting workflows
  • Lead training sessions on utilizing the platform for onboarding and aI-enabled systems
  • Maintain high client satisfaction and retention through proactive account management and regular business reviews

Required Qualifications:

  • Bachelor's degree in Accounting, Finance, or related field, or equivalent combination of education and experience.
  • 3+ years of accounting or business administration experience
  • 2+ years of customer success experience in a SaaS or AI-driven technology environment
  • Strong understanding of automated systems and AI-powered financial tools
  • Excellence in project management and client relationship building
  • Experience with QuickBooks Online, Xero, or similar accounting platforms

What We Offer:

  • Opportunity to shape the future of automated technology
  • Professional development and growth opportunities
  • Collaborative work environment with industry leaders
  • Join us in transforming how STEM companies manage their operations through innovative AI-driven solutions. With ITRADE, you'll be at the forefront of automation technology while helping businesses achieve their goals.