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Founding Customer Success Manager Jobs in Boca Raton, FL

Xendoo

Customer Success Specialist

Fort Lauderdale, FL · On-site

And we don't just manage their numbers -- we help them understand them, giving owners the knowledge ... To champion the success of 50,000 small business owners by 2030. We're growing fast, and we're just ...

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Founding Customer Success Manager information

See Boca Raton, FL salary details

$30.8K

$78.8K

$132.9K

How much do founding customer success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for founding customer success manager in Boca Raton, FL is $78,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $93,900.00 per year, depending on experience, location, and employer.

What is a founding customer success manager?

A Founding Customer Success Manager is typically one of the first hires responsible for building and leading the customer success function at a startup or early-stage company. This role involves establishing processes, onboarding and supporting customers, gathering feedback, and working closely with product and sales teams to ensure customers achieve their desired outcomes. Founding Customer Success Managers often help define the company’s customer experience strategy, set up best practices, and may eventually grow and lead a team as the company scales.

What are the key skills and qualifications needed to thrive as a founding customer success manager?

To thrive as a Founding Customer Success Manager, you need a deep understanding of customer lifecycle management, strong problem-solving abilities, and experience with SaaS platforms or similar environments, often supported by a bachelor's degree. Familiarity with CRM tools like Salesforce or HubSpot, as well as customer engagement software, is typically required. Exceptional communication, adaptability, and a proactive approach to building processes are vital soft skills for this foundational role. These competencies are crucial because they drive customer retention, shape company processes, and help establish a scalable customer success function in a startup environment.

What unique challenges and opportunities can I expect as a founding customer success manager at an early-stage startup?

As a Founding Customer Success Manager at an early-stage startup, you'll face the challenge of building processes and systems from the ground up, often with limited resources. You'll collaborate closely with product, sales, and engineering teams to shape the customer journey and provide feedback that influences the company's direction. This role offers significant career growth opportunities, as your contributions can directly impact the company's success and potentially lead to leadership positions as the team grows. Expect a dynamic, fast-paced environment where adaptability, initiative, and strong communication skills are essential.

What is the difference between Founding Customer Success Manager vs Customer Success Manager?

AspectFounding Customer Success ManagerCustomer Success Manager
CredentialsRelevant experience in customer success, startup background preferredSimilar experience, often with industry-specific knowledge
Work EnvironmentEarly-stage startup, high level of responsibility, shaping customer success strategyEstablished company, focused on maintaining and expanding customer relationships
Employer & IndustryStartups, SaaS, tech companiesVariety of industries, including SaaS, tech, and services

The Founding Customer Success Manager typically works in startups or early-stage companies, taking on a broader role in shaping customer success strategies. In contrast, a Customer Success Manager usually operates in established organizations, focusing on managing ongoing client relationships. Both roles require similar skills and experience, but the scope and environment differ significantly.

What are popular job titles related to Founding Customer Success Manager jobs in Boca Raton, FL?

For Founding Customer Success Manager jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Founding Customer Success Manager jobs in Boca Raton, FL look for?

The top searched job categories for Founding Customer Success Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Founding Customer Success Manager jobs?

Cities near Boca Raton, FL with the most Founding Customer Success Manager job openings:

Founding Customer Success Manager jobs near you
Infographic showing various Founding Customer Success Manager job openings in Boca Raton, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $78,825 per year, or $37.9 per hour.

Project Manager/ Customer Success (Digital Health)

Synchronyx

Boca Raton, FL • Remote

Full-time

Medical

Re-posted 9 days ago

Job description

The Customer Success Manager / Project Manager is the primary partner to our customers. You will guide onboarding, shape workflows that fit real operations, and ensure programs deliver measurable impact for patients and care teams. The work blends customer engagement, project delivery, process design, and insight generation.

Job Duties

  • Own customer relationships as primary point of contact

  • Lead onboarding and enablement to drive adoption and value

  • Align workflows and configurations to customer goals and best practices

  • Build and manage project plans, timelines, and milestones

  • Coordinate cross-functional execution with product, engineering, and operations

  • Run standing meetings, track actions, and keep stakeholders updated

  • Monitor account health, surface risks early, and resolve issues quickly

  • Deliver concise reporting and insights that inform decisions and demonstrate outcomes

  • Manage risks, issues, and changes with clear ownership and follow-through

  • Maintain clear documentation, SOPs, and training resources

  • Oversee customer-facing logistics and materials as needed to support delivery

  • Identify renewal and expansion opportunities and feed pipeline insights to leadership

  • Capture customer feedback and translate it into actionable improvements

Requirements

  • Bachelor’s degree in a relevant field or equivalent experience; master’s degree a plus

  • 4+ years in customer success, account management, or project management with end-to-end delivery

  • Proven ability to manage complex projects; PMP, CAPM, or Agile/Scrum certification preferred

  • Experience creating SOPs, manuals, and training programs

  • Comfortable with technology and supporting customers adopting new tools

  • Strong analytical skills with experience in Excel, Looker Studio, or similar tools

  • Familiarity with healthcare workflows and systems (EHRs, practice management, billing, value-based care, CCM, and payer or case management programs preferred)

  • Proficiency with project management tools such as Asana, Trello, or Monday and CRMs such as HubSpot or Salesforce

  • Knowledge of privacy and security standards with a commitment to HIPAA compliance

Company Description

Synchronyx is a digital health technology company reimagining medication use by turning every prescription into a connected care experience. Our mission is to give patients and care teams real-time insights that keep therapy safe, effective, and sustained. With Tappt, we partner with pharmacies, providers, health systems, payers, and life science teams to close gaps in care and improve patient outcomes.