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Customer Success Director Jobs in Boca Raton, FL

SubBase

Customer Success Director

Fort Lauderdale, FL · On-site

About the role SubBase is looking for a Customer Success Director to own the post-sale relationship for our largest and most strategic accounts. You'll be the primary point of contact for enterprise ...

SubBase

Customer Success Associate

Fort Lauderdale, FL · On-site

About the role Subbase is looking for a Customer Success Associate to support our enterprise ... direct ownership of those relationships. • Prepare account materials, data, and reporting ahead ...

CentralReach

Customer Success Lead

Fort Lauderdale, FL · On-site +1

Customer Support, Customer Success, Account Management, Onboarding, Professional Services, Clinic Director, Ops Manager, Client Services Coordinator, Client Relations Manager, etc. Additional ...

MDVIP LLC

Success Manager

Boca Raton, FL · On-site

... direct accountability for relationship management and KPI performance. This is a field based ... Proficiency in Microsoft Office (Outlook, Excel, Word); CRM experience preferred * Ability and ...

Cendyn

Director of Pricing

Boca Raton, FL · Remote

Role Overview The Director of Pricing is a senior commercial and analytical leader responsible for ... Partner with Customer Success to align pricing strategy with churn risk signals; defining clear ...

Cendyn

Director of Pricing

Boca Raton, FL · On-site +1

Role Overview The Director of Pricing is a senior commercial and analytical leader responsible for ... Partner with Customer Success to align pricing strategy with churn risk signals; defining clear ...

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All JobsCustomer Success JobsCustomer Success Director JobsCustomer Success Director Jobs in Boca Raton, FL

Customer Success Director information

See Boca Raton, FL salary details

$36.5K

$115.2K

$169.9K

How much do customer success director jobs pay per year?

As of Jul 28, 2026, the average yearly pay for customer success director in Boca Raton, FL is $115,238.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,600.00 and $138,100.00 per year, depending on experience, location, and employer.

What is a Customer Success Director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What are the key skills and qualifications needed to thrive as a Customer Success Director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

What Is the Job of the Customer Success Director?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

How does a Customer Success Director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
More about Customer Success Director jobs
What are the most commonly searched types of Customer Success jobs in Boca Raton, FL? The most popular types of Customer Success jobs in Boca Raton, FL are:
What are popular job titles related to Customer Success Director jobs in Boca Raton, FL? For Customer Success Director jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Customer Success Director jobs in Boca Raton, FL look for? The top searched job categories for Customer Success Director jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Customer Success Director jobs? Cities near Boca Raton, FL with the most Customer Success Director job openings:
Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in Boca Raton, FL as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $115,238 per year, or $55.4 per hour.

Customer Success Director

SubBase

Fort Lauderdale, FL • On-site

Full-time

Posted 14 days ago

Job description

About SubBase
SubBase is the procurement platform built for subcontractors and self-performing general contractors, replacing the chaos of emails, texts, and spreadsheets with a single system for managing material requests, purchase orders, vendor collaboration, and invoice reconciliation. We help construction teams control costs and keep projects moving - and our Enterprise customers are the backbone of that mission.
About the role
SubBase is looking for a Customer Success Director to own the post-sale relationship for our largest and most strategic accounts. You'll be the primary point of contact for enterprise construction customers, driving adoption, renewals, and expansion while acting as their advocate inside SubBase. This role reports directly to the VP of Customer Success and will help shape how we scale enterprise CS as the team grows.
This is a relationship-driven, field-facing role. You should expect to travel 25-35% of the time to meet customers on-site - at job sites, regional offices, and industry events - building the kind of trust that a video call can't replicate in the construction industry.
What you'll do
  • Own a portfolio of enterprise accounts end-to-end: onboarding, adoption, renewal, and expansion.
  • Build and execute account success plans aligned to each customer's operational and business goals.
  • Travel on-site (25-35%) to run business reviews, training sessions, and executive relationship-building meetings.
  • Serve as the customer's advocate internally, partnering with Product and Engineering to prioritize feedback and resolve issues.
  • Drive product adoption across field and office users, including PMs, procurement leads, and finance stakeholders.
  • Identify expansion and upsell opportunities and partner with Sales to execute them.
  • Own renewal forecasting and retention for your book of business; proactively manage and de-risk accounts showing signs of churn.
  • Track account health, usage, and sentiment, and report trends and risks to the VP of Customer Success.
  • Develop repeatable playbooks for onboarding and QBRs as one of the team's first enterprise-focused CSMs.

Qualifications
  • 10+ years in Customer Success, Account Management, or a client-facing role at a B2B SaaS company, with at least 1-2 years focused on enterprise or strategic accounts.
  • Track record of owning renewals and driving net revenue retention across a portfolio of accounts.
  • Comfort managing multi-stakeholder relationships, from field superintendents to VP- and C-level executives.
  • Willingness and ability to travel 25-35% of the time, including overnight and multi-day trips.
  • Strong project management skills - you can run a complex onboarding or rollout without losing the thread.
  • Excellent written and verbal communication; you can translate technical product detail into business value.
  • A proactive, ownership mindset - comfortable building process where none exists yet.
  • Experience with CRM and CS tooling (e.g., Salesforce, HubSpot, Gainsight, or similar).

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