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Director Of Customer Success Jobs in Boca Raton, FL

SubBase

Customer Success Director

Fort Lauderdale, FL · On-site

$120 - $160/hr

About the role SubBase is looking for a Customer Success Director to own the post-sale relationship ... This role reports directly to the VP of Customer Success and will help shape how we scale ...

SubBase

Customer Success Director

Fort Lauderdale, FL · On-site

About the role SubBase is looking for a Customer Success Director to own the post-sale relationship ... This role reports directly to the VP of Customer Success and will help shape how we scale ...

ModMed

Senior Manager, Customer Success

Boca Raton, FL · On-site

$120 - $160/hr

A Culture of ExcellenceWhen you join ModMed, you're joining an award-winning team recognized for ... Summary:The Senior Manager of Customer Success is responsible for a team of Customer Success ...

Inspected

Customer Success Manager

Plantation, FL · On-site

We are one of South Florida's fastest-growing companies with 100% growth for three consecutive ... Direct visibility with revenue leadership and a real say in how this role evolves

Inspected, Inc.

Customer Success Manager

Plantation, FL · On-site

$75 - $120/hr

We are one of South Florida's fastest-growing companies with 100% growth for three consecutive ... Direct visibility with revenue leadership and a real say in how this role evolves #J-18808-Ljbffr

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All JobsOf Customer Success JobsDirector Of Customer Success JobsDirector Of Customer Success Jobs in Boca Raton, FL

Director Of Customer Success information

See Boca Raton, FL salary details

$36.5K

$115.2K

$169.9K

How much do director of customer success jobs pay per year?

As of Aug 27, 2026, the average yearly pay for director of customer success in Boca Raton, FL is $115,238.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,600.00 and $138,100.00 per year, depending on experience, location, and employer.

What does a director of customer success do?

A Director of Customer Success leads the customer success team and is responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves overseeing customer onboarding, support, and engagement processes, as well as collaborating with other departments to address customer needs. Directors of Customer Success also analyze metrics to identify trends and opportunities for improvement. Ultimately, their goal is to create loyal, long-term customers.

What are the key skills and qualifications needed to thrive as a director of customer success, and why are they important?

To thrive as a Director Of Customer Success, you need strong leadership abilities, deep knowledge of customer lifecycle management, and experience in account management or related fields, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success software, and data analytics tools is typically required. Exceptional communication, strategic thinking, and a customer-centric mindset distinguish top performers in this role. These skills are crucial for driving customer retention, fostering team performance, and ensuring client satisfaction in a competitive market.

How does a director of customer success typically collaborate with other departments to improve the customer experience?

A Director of Customer Success frequently works cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer journey. For example, they may partner with Product to relay customer feedback, prioritize feature requests, or assist in product adoption initiatives. They also work with Sales to ensure smooth handoffs and identify upsell opportunities, and with Support to proactively address recurring customer issues. This collaborative approach helps align the organization around customer needs and drives retention and satisfaction.

What is the difference between Director Of Customer Success vs Customer Success Manager?

AspectDirector Of Customer SuccessCustomer Success Manager
ResponsibilitiesOversees customer success strategies, manages teams, and aligns customer goals with company objectivesManages individual customer accounts, ensures customer satisfaction, and renews contracts
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, experience in customer service or success, communication skills
Work EnvironmentLeadership role, strategic planning, team managementClient-facing, operational, focused on day-to-day customer interactions
Industry UsageCommon in SaaS, tech, and enterprise companiesWidely used across various industries including SaaS, tech, and services

The main difference is that the Director Of Customer Success focuses on strategic leadership and team management, while the Customer Success Manager handles direct customer relationships and account management. Both roles require customer success experience, but the director role involves broader oversight and planning.

What are the most commonly searched types of Of Customer Success jobs in Boca Raton, FL?

The most popular types of Of Customer Success jobs in Boca Raton, FL are:

What are popular job titles related to Director Of Customer Success jobs in Boca Raton, FL?

For Director Of Customer Success jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Director Of Customer Success jobs in Boca Raton, FL look for?

The top searched job categories for Director Of Customer Success jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Director Of Customer Success jobs?

Cities near Boca Raton, FL with the most Director Of Customer Success job openings:

Director Of Customer Success jobs near you
Infographic showing various Director Of Customer Success job openings in Boca Raton, FL as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $115,238 per year, or $55.4 per hour.

Associate Director of Customer Success (Remote)

Fort Lauderdale, FL • On-site, Remote

UpsideHom, Inc.
See more jobs at UpsideHom, Inc.external

$115K - $130K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted yesterday

Job description

About Upside:
Upside is a housing-focused care partner helping people experiencing housing instability take the next step toward stability. We partner with health plans and care organizations to identify members at risk, build a clear housing plan, and drive the work forward through placement and stabilization.
Upside owns the entire housing process from start to finish. Our team engages members, coordinates with local providers and community resources, manages logistics and documentation, and stays involved until the issue is resolved. Our approach is human-first and outcome-driven, measured by real results like stable housing, completed moves, safer living environments, and successful transitions.
About the Opportunity:
Upside is hiring an Associate Director of Health Plan Success to manage, retain, and grow relationships with key health plan customers. This is a senior individual contributor role with day-to-day ownership of a complex portfolio of health plan customers, which may include large national payer organizations, affiliated health plans, and other strategic accounts.
The Associate Director will serve as a trusted partner to customer stakeholders, helping ensure strong program performance, customer satisfaction, and long-term retention. This person will also identify opportunities to increase referrals, expand into new populations or lines of business, and extend or renew existing contracts.
This role reports to the SVP of Customer Success. Internally, this role is referred to as Associate Director, Customer Success.
Work Location and Schedule:
  • Full-time, fully remote within the United States
  • Must be able to work effectively across multiple U.S. time zones
  • Must be available to travel as needed for customer meetings, business reviews, and other key relationship-building activities.

What You'll Do:
  • Own day-to-day relationships for an assigned portfolio of health plan customers
  • Serve as the primary point of contact for customer stakeholders
  • Lead recurring customer meetings, quarterly business reviews, and performance updates
  • Monitor account health, customer satisfaction, referral volume, and program performance
  • Identify and address customer risks before they impact retention
  • Own renewal planning and execution for assigned accounts
  • Identify opportunities to increase referrals, expand into new populations or lines of business, and extend existing contracts
  • Partner with Sales, Operations, Product, and leadership to support customer goals and growth
  • Maintain clear account plans, renewal timelines, risks, and expansion opportunities in Salesforce
  • Help build Customer Success processes, playbooks, reporting, and OKRs as the team scales

What We're Looking For:
  • 6+ years of experience in customer success, account management, partnerships, or client services
  • Experience working with health plans, managed care organizations, or other complex healthcare customers
  • Strong understanding of Medicaid, Medicare Advantage, D-SNP, case management, or social drivers of health
  • Proven success managing, retaining, and growing high-value customer relationships
  • Experience with renewals, cross-selling, referral growth, or account expansion
  • Strong presentation, communication, and relationship-building skills
  • Ability to operate independently and manage multiple complex accounts without significant oversight
  • Experience working cross-functionally in a startup, SaaS, or technology-enabled services environment
  • Proficiency with Salesforce or a similar CRM
  • Ability to work effectively across multiple time zones

Compensation and Benefits:
  • Base salary: $115,000-$130,000
  • Performance-based variable compensation
  • Medical, dental, and vision coverage
  • Paid time off and company holidays

Upside is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. Upside is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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