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Director Of Client Success Jobs in Boca Raton, FL

Recooty

Client Success Manager

West Palm Beach, FL · On-site

$65 - $95/hr

This role is assigned to a dedicated book of accounts and sits at the operational center of the client experience -- coordinating between the VP, Client Strategy & Success, the Onboarding team, and ...

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Director Of Client Success information

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$36.5K

$115.2K

$169.9K

How much do director of client success jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director of client success in Boca Raton, FL is $115,238.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,600.00 and $138,100.00 per year, depending on experience, location, and employer.

What does a director of client success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance client satisfaction, retention, and growth. This role involves collaborating closely with sales, support, and product teams to address client needs, resolve issues, and identify opportunities for upselling or cross-selling. Additionally, a Director of Client Success often analyzes client feedback and usage data to drive continuous improvement within the organization.

What are the key skills and qualifications needed to thrive as a director of client success?

To thrive as a Director Of Client Success, you need a strong background in client relationship management, strategic planning, and leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and team management skills help you build trust and drive results for both clients and internal teams. These skills ensure client retention, foster long-term partnerships, and contribute to overall business growth.

How does a director of client success typically collaborate with other departments to enhance the client experience?

A Director of Client Success frequently works cross-functionally with sales, product, and support teams to ensure that client needs are met holistically. They may participate in regular meetings to relay client feedback, advocate for necessary product improvements, and coordinate onboarding or renewal strategies. This role often requires balancing multiple priorities and fostering open communication channels, making strong collaboration skills essential. By aligning internal teams around client objectives, Directors of Client Success play a pivotal role in driving satisfaction and long-term retention.

What are the most commonly searched types of Of Client Success jobs in Boca Raton, FL?

The most popular types of Of Client Success jobs in Boca Raton, FL are:

What job categories do people searching Director Of Client Success jobs in Boca Raton, FL look for?

The top searched job categories for Director Of Client Success jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Director Of Client Success jobs?

Cities near Boca Raton, FL with the most Director Of Client Success job openings:

Director Of Client Success jobs near you
Infographic showing various Director Of Client Success job openings in Boca Raton, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $115,238 per year, or $55.4 per hour.

340B Director, Client Success

Pillr Health

Boca Raton, FL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Job Title: 340B Director, Client Success
Location: Remote
Department: Client Success
Reports To: Division General Manager
Job Type: Full-Time, Exempt
Position Summary:
The 340B Director, Client Success directs and oversees the activities ensuring clients effectively leverage Pillr Health's products and services to achieve their business objectives. This role is responsible for developing strategies and processes that ensure client satisfaction throughout all phases of the client lifecycle, facilitates long-term relationships, and promotes client retention. The 340B Director, Client Success monitors and improves training and onboarding processes to ensure smooth product adoption and client collaboration. Utilizes data insights and feedback mechanisms to identify and understand clients' needs and challenges. Establish collaborative relationships with Sales, Product Development and other cross-functional areas to support client's needs.
Key Responsibilities:
  • Client Partnership & Strategy: Develop deep relationships with key stakeholders to understand their business objectives, challenges, and program success requirements.
  • Business Performance: Deliver measurable business value. Regularly review performance metrics with clients and recommend strategies to optimize program outcomes.
  • Account Growth & Retention: Identify opportunities for account expansion through upselling and cross-selling. Lead renewal strategies and negotiations to ensure long-term partnerships.
  • Client Advocacy: Champion the voice of the client internally, influencing product development, service enhancements, and strategic initiatives.
  • Executive Reporting: Deliver regular business reviews and strategic updates to client executives, highlighting achievements, insights, and future opportunities.
  • Leadership: Collaborate with support teams to ensure seamless delivery and continuous improvement of client experiences. Effectively lead and facilitate group discussions, coach, mentor, motivate, and engage others to align to a common goal. Identify and develop future organizational talent.

Qualifications:
  • Bachelor's degree in business, healthcare, operations, or a related field (master's degree preferred).
  • 5+ years of experience in client relationship management, account strategy, or client management in a software delivery model.
  • Proven ability to manage enterprise clients and deliver business outcomes through technology.
  • Advanced Excel skills, including V-Lookup, Pivot Tables, Charts & Graphs, Formulas, etc.
  • Ability to manage and lead effectively during times of organizational change and transformation.
  • Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals.
  • Excellent communication, presentation, and negotiation skills.
  • Experience with CRM and analytics tools (e.g., Salesforce).

Preferred Attributes:
  • 340B ACE certification.
  • 2+ years of organizational leadership experience.
  • Pharmacy experience preferred.
  • Skilled in data reporting and interpretation.
  • Understanding of hospital/pharmacy systems, workflows, prescribing, and revenue cycle.
  • Willingness and ability to travel for client meetings.
  • U.S. citizenship and compliance with hospital credentialing standards.

Success Metrics:
  • Client retention and renewal rates
  • Revenue growth within existing client relationships
  • Client satisfaction improvement
  • Effective management of client risks, escalations, and client health

What We Offer:
  • Health insurance
  • Flexible Spending Account (FSA)
  • Dental and Vision insurance
  • 401(k) retirement plan
  • Paid time off

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