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Vice President Client Services Jobs in Boca Raton, FL

iQuor

Vice President - Client Services

Fort Lauderdale, FL · On-site

$132K - $169K/yr

More specifically the VP Client Services partners with their Operations peer to enhance the relationship with the Client(s), leads the communication with all iQor and Client stakeholders, and ...

Crisis24

Vice President, Finance

Boca Raton, FL · On-site

Vice President, Finance - Private Strategic Group About Crisis24 Crisis24 is widely regarded as the ... a services, security, project-based or otherwise client-driven business; direct experience ...

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Vice President Client Services information

See Boca Raton, FL salary details

$28K

$149K

$363K

How much do vice president client services jobs pay per year?

As of Aug 13, 2026, the average yearly pay for vice president client services in Boca Raton, FL is $148,959.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,400.00 and $185,500.00 per year, depending on experience, location, and employer.

How does a vice president client services typically collaborate with other departments to ensure client satisfaction?

A Vice President of Client Services works closely with departments such as sales, marketing, product development, and operations to align client needs with organizational offerings. This role often leads cross-functional meetings to discuss client feedback, resolve issues, and develop strategic solutions that enhance the client experience. Regular collaboration ensures that client expectations are communicated clearly across teams and that service delivery remains consistent and high-quality. Effective VPs of Client Services act as both advocates for the client and internal leaders, driving initiatives that benefit both the client and the organization.

What does a vice president client services do?

A Vice President of Client Services oversees the client services department, ensuring that client needs are met and relationships are maintained at the highest level. They develop strategies to improve client satisfaction, manage key client accounts, and lead teams responsible for delivering services. This role also involves working closely with other senior leaders to align client service initiatives with overall business goals. The VP of Client Services often acts as a liaison between clients and the company, addressing concerns, negotiating contracts, and identifying opportunities for growth.

What are the key skills and qualifications needed to thrive as a vice president client services?

To thrive as a Vice President Client Services, you need expertise in client relationship management, strategic planning, and business development, typically backed by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analytics systems is common in this role. Exceptional leadership, communication, and problem-solving skills help foster trust and collaboration both internally and with clients. These skills and qualifications are crucial for driving client satisfaction, retaining business, and achieving organizational growth.

What is the difference between Vice President Client Services vs Director of Client Services?

AspectVice President Client ServicesDirector of Client Services
CredentialsBachelor's degree, often advanced degrees, extensive experienceBachelor's degree, relevant experience, industry certifications
Work EnvironmentExecutive leadership, strategic planning, cross-department collaborationOperational management, client relationship oversight, team leadership
Employer & Industry UsageLarge corporations, consulting firms, service industriesMid to large organizations, service-based companies
Search & Comparison IntentHigh-level strategic role, executive responsibilitiesOperational focus, client management

The Vice President Client Services typically holds a higher strategic and leadership role compared to the Director of Client Services. While both roles focus on client relationships and service delivery, the VP is responsible for overarching strategy, executive decision-making, and cross-department coordination, whereas the Director manages day-to-day client operations and team performance.

What are the most commonly searched types of Client Services jobs in Boca Raton, FL? The most popular types of Client Services jobs in Boca Raton, FL are:
What job categories do people searching Vice President Client Services jobs in Boca Raton, FL look for? The top searched job categories for Vice President Client Services jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Vice President Client Services jobs? Cities near Boca Raton, FL with the most Vice President Client Services job openings:
Vice President Client Services jobs near you

Vice President - Client Services

iQuor

Fort Lauderdale, FL • On-site

$132K - $169K/yr

Full-time

Re-posted 28 days ago

Job description

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!
Responsible for the iQor Customer Experience and overall relationship for assigned Strategic and Key account(s). This includes ensuring these Client(s) are ecstatic with the services and results provided to them by iQor, would highly recommend iQor to others, and is willing to do more business with iQor. More specifically the VP Client Services partners with their Operations peer to enhance the relationship with the Client(s), leads the communication with all iQor and Client stakeholders, and acquires new business opportunities with the existing Client(s) by understanding Client goals and potential problem statements within their current business. The VP of Client Services will participate in contract reviews and provide input, facilitate and attend Operational business reviews, and understand the Client-owned strategic objectives and how iQor contributes to success in those areas. This individual must be able to successfully lead and influence in a rapidly changing, complex business environment with a significant multi-national employee population.
Key Responsibilities:
Client Relationship Management:
  • Act as the primary point of contact for high-value Client(s) and resolve complex issues or escalations
  • Build and maintain strong relationships with Client(s), ensuring their needs are met and exceeded
  • Conduct regular Client touch bases and reviews, and monitor action plans to address any concerns or opportunities
  • Owns the creation, review and approval of all contract documents governing business between iQor and their Client(s)
  • Responsible for negotiating contracts and ongoing cost adjustments

Business Retention
  • Working with business stakeholders, complete risk assessments on the existing operations and drive mitigation plans to decrease business attrition and create a stable base to grow new business from

Business Development:
  • Identify opportunities for account growth to drive new business within the existing Client relationship
  • Develop proposals and presentations for potential clients or existing Client(s) expansions
  • Participate in strategic planning and contribute to the overall growth strategy of the company
  • Responsible for meeting the financial/pricing objectives set by the company and achieving the financials approved that support the contracted price model

Strategic Leadership:
  • Develop and implement Client growth strategies to achieve company goals and enhance client satisfaction.
  • Set objectives and key performance indicators (KPIs) for the continued satisfaction and growth expectations of the Client(s)
  • Collaborate with Senior Executives to align Client Services strategies with broader business objectives.

Team Collaboration:
  • Partner with the Operations team to fully understand the Client(s) product, systems, and various programs worked for the Client(s)
  • Attend regular performance reviews and provide constructive feedback to Operations team members

Partner with internal groups, such as:
  • Operations to make data-driven decisions to improve outcomes
  • Technology to provide CX and DX solutions toward Client challenges
  • Sales and Marketing to assist with RFP responses, enhance service offerings, and drive additional revenues for the Company
  • Legal to assist with contract maintenance, verbiage, and negotiations
  • Escalate concerns and/or potential issue that may jeopardize Client satisfaction or may discourage growth with the Client

Reporting and Analysis:
  • Prepare and present regular reports on Client Services performance, client satisfaction, and other key metrics to Senior Leadership.
  • Analyze data to identify trends, challenges, and opportunities for improvement
  • Owns monthly review of actual financial reports including a detailed variance analysis where there is a difference to a locked forecast or a recent weekly indicator. This includes the review and analysis of the Profit and Loss statement and the Balance Sheet.

Qualifications:
  • Bachelor's degree in business administration or advanced degree preferred
  • 10+ years of experience in Client Services or Account Management in Retail, with at least 5 years in a Senior Leadership role
  • Focused primarily in Retail
  • Applicable previous experience in a large BPO organization
  • Proven track record of successfully managing and growing Client relationships
  • Strong strategic thinking and problem-solving skills
  • Excellent communication, negotiation, and interpersonal skills
  • Ability to work collaboratively with cross-functional teams and Senior Executives
  • Experience with CRM systems such as Salesforce and other relevant software tools

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

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