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How much do remote client services jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for remote client services in Boca Raton, FL is $21.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $23.70 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Remote Client Services role and how can they be managed?

Working in Remote Client Services often involves navigating communication barriers, such as time zone differences and the absence of face-to-face interactions. To manage these challenges, it’s important to use clear, consistent communication tools and set expectations with clients regarding response times. Building strong relationships remotely also requires proactive follow-ups and regular check-ins with both clients and team members. Staying organized and leveraging collaborative platforms can help ensure smooth workflows and client satisfaction.

What are remote client services?

Remote client services involve assisting customers or clients from a distance, typically through phone, email, chat, or video conferencing. Professionals in this role handle inquiries, resolve issues, and provide support without meeting clients face-to-face. This setup allows companies to offer customer service to clients regardless of location and often includes technical support, account management, or general customer care. Remote client services roles require strong communication skills, problem-solving abilities, and comfort with digital tools.

What are the key skills and qualifications needed to thrive as a Remote Client Services professional, and why are they important?

To thrive as a Remote Client Services professional, you need strong customer service skills, problem-solving abilities, and typically a background in business, communications, or a related field. Familiarity with CRM software, help desk platforms, and remote communication tools like Zoom or Slack is often required. Excellent written and verbal communication, active listening, and self-motivation help you stand out in this position. These skills ensure efficient client support, positive customer experiences, and effective collaboration in a remote work environment.
What are the most commonly searched types of Client Services jobs in Boca Raton, FL? The most popular types of Client Services jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Remote Client Services jobs? Cities near Boca Raton, FL with the most Remote Client Services job openings:
Remote Client Services jobs near you
Client Services Specialist

Client Services Specialist

Convey Health Solutions

Fort Lauderdale, FL • On-site, Remote

$16.25 - $21.50/hr

Full-time

Posted 7 days ago

Job description

Job Title: Client Services Specialist
Position Summary:
The Client Services Specialist is responsible for multiple aspects of the department, including business development, marketing, implementation efforts, and client services. The Client Services Specialist will work cross-functionally to coordinate client service activities with a focus on delivering the ultimate client experience.
Key Duties and Responsibilities
  • Serve as a secondary point of contact for client(s) (business segment(s) and client(s) as assigned)
  • Assist in the identification, definition, and management of client onboarding and implementation activities
  • Assist in investigating and responding to client inquiries with timely and accurate delivery of resolutions and responses, and resolve escalated client problems or disputes in a professional manner
  • Liaise with internal departments to ensure client needs are fulfilled effectively
  • Interface with clients and internal departments surrounding business and technical requirements of the software solution
  • Review system and department documentation to aid in the assurance of ongoing compliance of services and solutions with the Centers for Medicare and Medicaid Services' (CMS) regulatory requirements
  • Prepare reports, presentations, change orders, and other deliverables as requested by clients and management
  • Identify improvement opportunities and work cross-functionally to drive process enhancements in order to deliver best in class service to clients
  • Assist in the development and maintenance of department policies and procedures, and the implementation of department tools to improve client experience and overall satisfaction
  • Promote performance excellence by demonstrating integrity, dedication, magnanimity, and accountability
  • Contribute to the achievement of Convey goals and objectives by performing other duties and special projects as assigned

Knowledge, Skills, and Abilities:
  • Understanding of Medicare compliance requirements
  • Advanced comfort level with technology and an aptitude for learning new software
  • Excellent written, verbal and interpersonal communication skills, and the ability to anticipate the needs of customers
  • Ability to speak clearly and concisely over the phone
  • Skilled in dealing politely, tactfully and firmly with a wide range of people and personalities
  • Excellent documentation skills and a strong attention to detail
  • Superior organization and time management skills
  • Ability to manage open requests and follow-up when necessary, without outside direction
  • Excellent problem-solving skills, including the ability apply critical thinking to define problems, establish facts, and draw valid conclusions
  • Ability to read and interpret documents, including but not limited to contracts, standard operating procedure manuals, and policies and procedures
  • Ability to work independently with minimal supervision, in a fast-paced environment with potential interruptions
  • Ability to manage small, medium, and large-scale projects while adhering to strict deadlines
  • Team player who contributes to success of the department and company

Education and Experience:
  • Bachelor's Degree or related qualification
  • Project management certification or three (3) or more years of experience in a comparable or complementary position leading projects
  • Minimum of one (1) year of experience in the Medicare Managed Care environment

About Us
Convey Health Solutions, together with Pareto Intelligence™, delivers a powerful combination of purpose-built technology, advanced analytics, and expert services to help health plans thrive in a complex, post--Affordable Care Act environment.
As a trusted partner to Medicare and commercial payers, we provide scalable, compliant solutions that span the entire member lifecycle--from enrollment and billing to risk adjustment, Stars performance, and member engagement. Pareto's deep analytics and financial intelligence complement Convey's operational expertise, enabling our clients to improve performance, reduce costs, and create better healthcare experiences for millions of Americans--especially seniors and vulnerable populations.
Together, we help health plans scale smarter, grow stronger, and make healthcare work better for the people who need it most. Learn more at http://www.ConveyHealthSolutions.com

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