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Director Of Client Success Jobs (NOW HIRING)

Neara

Director of Client Success

Manhattan, NY · On-site

$150 - $250/hr

Director of Client Success Job type: Full Time · Department: Client Success · Work type: On-Site · USD 150,000-250,000 / year New York, New York, United States Onshore was founded to tackle a ...

Mountainy

Director Of Client Success

Goodyear, AZ · On-site

$60K/yr

As the Director of Client Success, you'll serve as the primary point of contact for a portfolio of clients while leading client onboarding, troubleshooting operational issues, training customers on ...

Healthcare Highways, Inc.

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Director of Client Success

Frisco, TX · On-site

$120K - $130K/yr

The Director of Client Success is responsible for leading the strategic direction, operational performance, and growth of the Client Success organization. This role oversees Account Management ...

Mountainy

Director Of Client Success

Goodyear, AZ · On-site

$60K/yr

As the Director of Client Success, you'll serve as the primary point of contact for a portfolio of clients while leading client onboarding, troubleshooting operational issues, training customers on ...

MARKETview

Director of Client Success

Richmond, VA · On-site

$100K - $110K/yr

MARKETview Education Partners is seeking bright, talented and motivated individuals to join our client success team in support of our college and university clients' success. Individuals will ...

MARKETview

Director of Client Success

Richmond, VA

$100K - $110K/yr

MARKETview Education Partners is seeking bright, talented and motivated individuals to join our client success team in support of our college and university clients' success. Individuals will ...

Transform9

Director of Client Success

Birmingham, AL · On-site

Requirements * 8+ years in customer success or account management, with 3+ years leading teams * Track record of building CS processes from scratch and hitting retention targets * Data-driven ...

Cyclops

Director of Client Success (Remote)

Miami, FL · Remote

Role Overview Cyclops is looking for a Director of Client Success to own the client journey from onboarding through the full account lifecycle, and build the function from the ground up in close ...

Rival

Director of Client Success, Arrive Fresh

Tampa, FL · On-site

$100 - $150/hr

Who We Want As the Director of Client Success for Arrive Fresh, you will assume a critical leadership role in driving the performance, operational strategy, and growth of our produce and floral ...

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Director Of Client Success information

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$38.5K

$121.4K

$179K

How much do director of client success jobs pay per year?

As of Aug 12, 2026, the average yearly pay for director of client success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a director of client success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance client satisfaction, retention, and growth. This role involves collaborating closely with sales, support, and product teams to address client needs, resolve issues, and identify opportunities for upselling or cross-selling. Additionally, a Director of Client Success often analyzes client feedback and usage data to drive continuous improvement within the organization.

How does a director of client success typically collaborate with other departments to enhance the client experience?

A Director of Client Success frequently works cross-functionally with sales, product, and support teams to ensure that client needs are met holistically. They may participate in regular meetings to relay client feedback, advocate for necessary product improvements, and coordinate onboarding or renewal strategies. This role often requires balancing multiple priorities and fostering open communication channels, making strong collaboration skills essential. By aligning internal teams around client objectives, Directors of Client Success play a pivotal role in driving satisfaction and long-term retention.

What are the key skills and qualifications needed to thrive as a director of client success?

To thrive as a Director Of Client Success, you need a strong background in client relationship management, strategic planning, and leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and team management skills help you build trust and drive results for both clients and internal teams. These skills ensure client retention, foster long-term partnerships, and contribute to overall business growth.
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Director Of Client Success jobs near you
Infographic showing various Director Of Client Success job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Director of Client Success

Neara

Manhattan, NY • On-site

$150 - $250/hr

Other

Posted 6 days ago

Job description

Director of Client Success

Job type: Full Time · Department: Client Success · Work type: On-Site · USD 150,000-250,000 / year

New York, New York, United States

Onshore was founded to tackle a common problem: businesses wasting months chasing

documents, risking audits or missing incentives. At Onshore, unlock valuable tax

benefits like R&D Tax Credits, 179D Deductions, and Cost Segregation using innovative

consulting and advanced AI technology. Our efforts have returned millions to clients by

transforming untapped opportunities into tangible results. As we scale rapidly and

seize massive growth potential, we are seeking confident, curious and collaborative

professionals to help drive our next phase of expansion.

The Opportunity

The Director of Client Success will architect the operational backbone of our post-sale organization: standing up the processes, reporting, and technical fluency, while leading and scaling a team of Client Success Associates.

This role sits at the intersection of process, people, and product. You'll be the technical escalation point between client success, sales and leadership teams.

What You'll Do Build & Own the Operating System for Client Success

  • Audit current onboarding, project management, and escalation processes; identify gaps and build the improve playbooks .

  • Own the operational metrics such as revenue updates, invoicing status, and the ratio of accounts in-process versus stalled.

  • Take an iterative approach: pilot a process, keep what works, and be willing to scrap and rebuild what doesn't.

  • Communicate with executive leadership effectively regarding any and all things related to the CS department.

Be the Technical & Escalation Anchor

  • Develop genuine fluency in R&D tax credits and the other incentive programs

  • Onshore works in, well enough to field the hard client questions yourself.

  • Serve as the escalation point between the Client Success team and Account

  • Executives / leadership when a client relationship or technical issue needs a senior hand.

  • Lead technical discovery on complex accounts and translate client business operations into clear requirements the rest of the team can execute against —

  • including unresponsive or at-risk clients, where you set the plan of action.

Lead and Grow a High-Performing Team

  • Directly manage our growing team Client Success Associates, with a mandate to grow and scale the team as the business expands.

  • Own the full management cycle: feedback, coaching, career development, and performance management.

  • Build a "roll up your sleeves" culture — one where the team is proactive, adaptable, and comfortable doing whatever the client and the business need.

What You Bring

  • 10+ years in Client Success or Account Management within a SaaS, Fintech, or professional services environment, including at least 3 years leading and managing a team.

  • Strong operational background — you've rebuilt a process from scratch, not just followed one.

  • Experience standing up a Client Success function at an early- or growth-stage company.

  • Genuine technical curiosity: comfortable getting deep into a subject matter (tax, compliance, or a similarly technical domain) and willing to learn R&D tax credit work in depth.

  • A track record of using data to drive decisions, track team performance, and get ahead of churn before it happens.

  • Exceptional communication and presence — equally comfortable in a difficult client conversation and an internal leadership meeting.

  • Deep comfort with CRM and project management tools (Salesforce, etc.), and the ability to speak credibly with both engineers and executives.

  • Bachelor's degree in Business, Technology, or a related field.

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