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Manager Of Client Success Jobs (NOW HIRING)

Blackpoint Cyber

Head of Client Success

$167K - $213K/yr

Build and lead a high-performing Client Success organization, hiring exceptional managers, developing talent, and instilling a culture of rigor, ownership, and excellence. * Define the strategic ...

MARKETview

Director of Client Success

Richmond, VA · On-site

$100K - $110K/yr

... success. Individuals will becritical contributors to a fast-growing, early-stage education ... Minimum of 5-10 years experience in client relationship management, account management, or customer ...

Future plc

Global Head of Client Success

Manhattan, NY · On-site

$200 - $275/hr

We are looking for a Global Head of Client Success to lead our worldwide Client Success ... You will oversee account management, campaign delivery, client success, project management and ...

Jobtailor

Global Head of Client Success

Manhattan, NY · On-site

$180 - $240/hr

Manage executive relationships with strategic global clients and external agency partners * Enhance client retention, renewals, and revenue expansion across existing accounts * Standardize global ...

Dcode

Director of Client Success- Army

Washington, DC · On-site

$133K - $176K/yr

Role Summary We are seeking a mission-driven, results-oriented Director of Client Success to lead ... Manage day-to-day delivery for assigned workstream(s), producing high quality deliverables and ...

84.51

Manager, Client Success

Cincinnati, OH · On-site

$115K - $150K/yr

Manager, Client Success The Manager, Client Success is responsible for leading a portfolio of ... This role leads the development and execution of client and vertical strategies, builds senior ...

84.51

Manager, Client Success

Chicago, IL · On-site

$115K - $150K/yr

Manager, Client Success The Manager, Client Success is responsible for leading a portfolio of ... This role leads the development and execution of client and vertical strategies, builds senior ...

84.51

Manager, Client Success

Cincinnati, OH · On-site

$115K - $150K/yr

Manager, Client Success The Manager, Client Success is responsible for leading a portfolio of ... This role leads the development and execution of client and vertical strategies, builds senior ...

84.51 ̊

Manager, Client Success

Manhattan, NY · On-site

This role leads the development and execution of client and vertical strategies, builds ... The Manager, Client Success identifies and advances growth opportunities, leads key business ...

84.51

Client Success Manager

Chicago, IL · On-site

$95K - $125K/yr

Lead Client Success Manager Cincinnati, OH; Chicago, IL 84.51 is a retail data science, insights ... This includes the leadership of client goals and objectives across the commercial portfolio and ...

DeepIntent

Senior Client Success Manager

New York, NY · On-site

$110K - $120K/yr

Own end-to-end management of assigned managed service and/or self-service client accounts * Serve as the primary point of contact for clients, leading day-to-day communication, optimizations ...

84.51°

Manager, Client Success

Cincinnati, OH · On-site

The Manager, Client Success is responsible for leading a portfolio of clients and managing a small team to drive retention, organic growth, and strong client outcomes across Media, Incentives, and ...

Nexus IT Inc

Client Success Manager

Salt Lake City, UT · On-site +1

$80K - $104K/yr

Purpose of the Role: The Client Success Manager (CSM) ensures that clients achieve exceptional outcomes and have positive experiences with Nexus IT. The CSM is responsible for managing client ...

ID Plans

Client Success Manager

Tampa, FL · Remote

Qualifications and Experience Minimum of 3 years of experience in SaaS or enterprise software customer success, account management, or client services. Demonstrated proficiency with CRM systems (e.g ...

Tiny Spoon Chef, Inc

Client Success Manager

Phoenix, AZ · On-site

$50K - $54K/yr

A team of Client Success Managers who make sure our client experience is nothing short of extraordinary. You will work closely with our culinary team to identify client needs, provide exceptional ...

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Manager Of Client Success information

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$32.5K

$83.1K

$140K

How much do manager of client success jobs pay per year?

As of Sep 1, 2026, the average yearly pay for manager of client success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a manager of client success do?

A Manager of Client Success oversees teams that ensure clients achieve their desired outcomes while using a company's products or services. They focus on building positive relationships with clients, addressing any concerns, and identifying opportunities for growth or improvement. Their responsibilities include onboarding new clients, monitoring client satisfaction, providing support, and collaborating with sales or product teams to enhance the client experience. Ultimately, their goal is to increase client retention and drive business success through strong client partnerships.

What are the key skills and qualifications needed to thrive as a manager of client success, and why are they important?

To thrive as a Manager of Client Success, you need expertise in customer relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Outstanding communication, leadership, and conflict-resolution skills help build trust and motivate both clients and internal teams. These abilities drive client satisfaction and retention, which are crucial for long-term business growth and success.

What are some common challenges faced by a manager of client success, and how can they be addressed?

A Manager of Client Success often encounters challenges such as balancing the needs of multiple clients, ensuring consistent communication, and aligning client expectations with company capabilities. To address these, effective prioritization, clear communication protocols, and setting transparent expectations early on are key. Regular team meetings and collaboration with sales, support, and product teams also help proactively resolve issues and foster a positive client experience.

What is the difference between Manager Of Client Success vs Customer Success Manager?

AspectManager Of Client SuccessCustomer Success Manager
Primary FocusOversees client relationships, strategic account management, and team leadershipManages individual customer accounts, onboarding, and support
ResponsibilitiesDevelops client success strategies, manages client retention, and leads client success teamsEnsures customer satisfaction, onboarding, and product adoption at the account level
Work EnvironmentTypically in B2B SaaS or enterprise software companies, managing teamsOften in SaaS, tech, or service industries, directly engaging with clients
Required CredentialsExperience in account management, leadership skills, possibly relevant certificationsCustomer service experience, communication skills, familiarity with CRM tools

The Manager Of Client Success focuses on leading teams and developing strategies for client retention, while the Customer Success Manager handles direct client interactions and account management. Both roles aim to improve customer satisfaction but differ in scope and responsibilities.

What cities are hiring for Manager Of Client Success jobs?

Cities with the most Manager Of Client Success job openings:

What are the most commonly searched types of Of Client Success jobs?

The most popular types of Of Client Success jobs are:

What states have the most Manager Of Client Success jobs?

States with the most job openings for Manager Of Client Success jobs include:

Manager Of Client Success jobs near you

Head of Client Success

Duluth, GA • On-site

NorthPoint Search Group
Recruiting and Staffing Services • 1 - 10 employees
Learn more about NorthPoint Search Groupexternal

Full-time

Re-posted 20 days ago

Job description

Confidential Hire: Head of Client Success
To Apply Now - email your resume to [email protected]
Location: Duluth, GA | Hybrid
Salary: $120,000 - $140,000 + Bonus + Benefits
Full-Time | Leadership Role
About the Company
Our client is a fast-growing organization with about 180-185 employees in the U.S., backed by a strong global presence. Though established for over 10 years, the U.S. business is still in startup mode and scaling rapidly through acquisitions. The culture is entrepreneurial, hands-on, and people-focused, with extensive training and internal support to set leaders up for success.
The Opportunity
We're seeking a Head of Client Success who thrives in dynamic, growth-oriented environments. This is not a corporate ivory tower role - the right leader will have contact center or customer operations experience, a track record of building and coaching high-performing teams, and the ability to drive results through KPI-based management, onboarding, and account management.
You'll lead and scale the U.S. Client Success function, balancing process discipline with people development to ensure clients receive best-in-class onboarding, support, and account management. If you're motivated by building something great rather than just maintaining what's already there, this is the role for you.
What You'll Do
  • Develop and execute a client success strategy that aligns with business goals and supports retention and growth.
  • Build, mentor, and coach a team of account managers and onboarding specialists with clear KPIs and structured coaching.
  • Drive client onboarding, engagement, and lifecycle management to ensure a seamless experience.
  • Partner cross-functionally with sales, marketing, and operations to elevate the client journey.
  • Oversee account management and expansion opportunities, balancing proactive support with revenue growth.
  • Track performance through metrics (retention, churn, NPS, CLTV) and report results to leadership.
  • Optimize processes while maintaining a people-first culture of support and development.

What We're Looking For
  • 5-7+ years in client success, account management, or contact center leadership.
  • Experience in small-to-mid-size company environments where agility and hands-on leadership are key.
  • Proven ability to onboard teams, manage by KPIs, and coach/develop staff for performance and growth.
  • Strong background in account management with a balance of strategy and execution.
  • Exceptional communication and relationship-building skills with both clients and internal teams.
  • Comfortable engaging with C-Suite leaders while also being on the floor coaching your team.
  • Passion for people, growth, and building scalable processes in a fast-paced, acquisition-driven company.

Why Join Us
  • Play a pivotal role in shaping the U.S. growth story.
  • Join a company with the heart of a startup and the backing of a global leader.
  • Thrive in a collaborative environment with training, support, and resources to succeed.

Apply now to lead, inspire, and transform how client success is delivered.
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About NorthPoint Search Group

Sourced by ZipRecruiter

NorthPoint Search Group is a full-service recruiting firm specializing in the placement of Top Tier professionals on a temporary, temp-to-hire and a direct-hire basis. We use a consultative approach to provide our clients with customized staffing solutions.

Industry

Recruiting and staffing services

Company size

1 - 10 Employees

Headquarters location

Atlanta, GA, US

Year founded

2003

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