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Manager Of Client Success Jobs in Oregon (NOW HIRING)

Ylopo

OR · On-site

$60K - $75K/yr

Reporting directly to the Manager of Client Success, the Client Success Manager role is focused primarily on retaining clients and providing them with an exceptional experience using our system. This ...

Xnurta

Client Success Manager

Portland, OR · Remote

Humility is the cornerstone of excellence. We emphasize respect for clients and stakeholders ... The Client Success Management Team is client-centric and understands customer needs in all that ...

TechnologyAdvice

Client Success Coordinator

OR · Remote

Each Client Success Coordinator owns a portfolio of accounts and acts as the trusted partner ... This role is about more than project management. It requires taking ownership, anticipating needs ...

Ylopo

Strategic Client Success Manager

OR · Remote

$70K - $80K/yr

We're hiring a Strategic Client Success Manager to oversee a dedicated book of high-value clients. In this role, you'll act as a trusted advisor, helping our most invested partners drive results ...

Origami Risk LLC

$128K - $160K/yr

Overview TheManager, Client Supportleads a global team of Client Support Analysts and/or Client ... Surfaces actionable insightstoProduct, Engineering, and Client Success to drive long-term ...

OfficeSpace Software

OR

About the role As an Enterprise Client Success Manager, you own the success of our most strategic customers. You build executive partnerships, drive long-term business outcomes, and help global ...

New

CreativeX

$90K - $100K/yr

Our technology powers creative decision-making at some of the biggest brands in the world ... About the role Join our Client Success team as an Enterprise Client Success Manager (CSM), where ...

Cotiviti

Provides client testing support to ensure success with all operational and policy aspects of ... Manages all client inquiries, ensuring entry into the appropriate application and ensures timely ...

Origami Risk LLC

$128K - $160K/yr

Overview The Lead, Client Success Strategy & Programs serves as the operational backbone of the Client Success (CS) and Technical Account Management (TAM) organizations, owning the systems, platforms ...

Experity

Client Success Manager - Full Time - Remote

OR · On-site +1

$66K - $90K/yr

Benefits - Comprehensive coverage starts first day of employment and includes Medical, Dental ... Three years of experience in Client Success, Account Management, or a related role, preferably in ...

EnableComp

Client Delivery Specialist

OR · Remote

Ensure accurate and timely documentation of client interactions, updates, and escalations in CRM * ... We believe that investing in our employees is the key to our success , and we are dedicated to ...

WorkTango

Our Senior Manager, Customer Success is a critical hire who will be responsible for executing ... of client results that lead to strong retention and growth outcomes. This role reports to the VP of ...

Array

VP, Enterprise Client Success

OR · On-site +1

$200K/yr

The Vice President of Enterprise Client Success leads and scales a team of Enterprise Client Success Managers (ECSMs) responsible for Array's most strategic and high-value accounts. This role owns ...

Teachstone

Partnership Success Manager

OR · Remote

Teachstone is seeking a dynamic Partnership Success Manager (PSM) who recognizes that our success ... As a key member of the Teachstone team, you will focus on client satisfaction, retention, and ...

Steer

Manager of Customer Success

OR · On-site +1

About the Role As the Manager of Customer Success, you will lead our team of 10 Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our ...

Epiq

Client Services Senior Project Manager

Beaverton, OR · On-site +1

$105K - $115K/yr

The Sr. Project Manager of Client Services serves as a key leader in managing strategic client ... Acts as a trusted advisor and advocate for client success. * Supports team development through ...

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All JobsOf Client Success JobsManager Of Client Success JobsManager Of Client Success Jobs in Oregon

Manager Of Client Success information

See Oregon salary details

$34.4K

$87.8K

$148K

How much do manager of client success jobs pay per year?

As of Aug 2, 2026, the average yearly pay for manager of client success in Oregon is $87,823.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,900.00 and $104,700.00 per year, depending on experience, location, and employer.

What is the difference between Manager Of Client Success vs Customer Success Manager?

AspectManager Of Client SuccessCustomer Success Manager
Primary FocusOversees client relationships, strategic account management, and team leadershipManages individual customer accounts, onboarding, and support
ResponsibilitiesDevelops client success strategies, manages client retention, and leads client success teamsEnsures customer satisfaction, onboarding, and product adoption at the account level
Work EnvironmentTypically in B2B SaaS or enterprise software companies, managing teamsOften in SaaS, tech, or service industries, directly engaging with clients
Required CredentialsExperience in account management, leadership skills, possibly relevant certificationsCustomer service experience, communication skills, familiarity with CRM tools

The Manager Of Client Success focuses on leading teams and developing strategies for client retention, while the Customer Success Manager handles direct client interactions and account management. Both roles aim to improve customer satisfaction but differ in scope and responsibilities.

What does a Client Success Manager do?

A Client Success Manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and growth. They often coordinate with sales, support, and product teams, using tools like CRM software to track client interactions. The role requires communication skills, problem-solving abilities, and a focus on customer satisfaction.

What are the key skills and qualifications needed to thrive as a Manager of Client Success, and why are they important?

To thrive as a Manager of Client Success, you need expertise in customer relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Outstanding communication, leadership, and conflict-resolution skills help build trust and motivate both clients and internal teams. These abilities drive client satisfaction and retention, which are crucial for long-term business growth and success.

How much does a CSM earn?

A Customer Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries can earn higher salaries, often supplemented with bonuses and benefits.

What does a Manager of Client Success do?

A Manager of Client Success oversees teams that ensure clients achieve their desired outcomes while using a company's products or services. They focus on building positive relationships with clients, addressing any concerns, and identifying opportunities for growth or improvement. Their responsibilities include onboarding new clients, monitoring client satisfaction, providing support, and collaborating with sales or product teams to enhance the client experience. Ultimately, their goal is to increase client retention and drive business success through strong client partnerships.

Will AI replace CSM?

AI is unlikely to fully replace Customer Success Managers (CSMs) because their role involves complex relationship management, personalized communication, and strategic problem-solving that require human judgment. Instead, AI tools are increasingly used to automate routine tasks, analyze customer data, and support CSMs in delivering more efficient and targeted service. Successful CSMs will adapt by integrating AI technologies into their workflows to enhance customer engagement.

What are some common challenges faced by a Manager of Client Success, and how can they be addressed?

A Manager of Client Success often encounters challenges such as balancing the needs of multiple clients, ensuring consistent communication, and aligning client expectations with company capabilities. To address these, effective prioritization, clear communication protocols, and setting transparent expectations early on are key. Regular team meetings and collaboration with sales, support, and product teams also help proactively resolve issues and foster a positive client experience.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Skills in CRM tools and client relationship management are valuable for higher earning potential.
What are the most commonly searched types of Of Client Success jobs in Oregon? The most popular types of Of Client Success jobs in Oregon are:
Manager Of Client Success jobs near you

Client Success Manager

Ylopo

OR • On-site

$60K - $75K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Reporting directly to the Manager of Client Success, the Client Success Manager role is focused primarily on retaining clients and providing them with an exceptional experience using our system. This role handles the entire lifecycle of client success post-onboarding through training, support, and account management. 

Candidates well-suited to this role will have a track record of being detail-oriented, client-focused, and proactive in providing exceptional service both internally and externally. We are looking for candidates who are quick-thinking, organized, patient, and positive, with a strong ability to troubleshoot software issues, advocate for client needs, and escalate concerns to the Manager of Client Success when necessary.

What We're Looking For:

  • Undergraduate degree or relevant experience
  • 3+ years of experience in customer success, customer service, coaching, training, account management, or a related client facing role supporting a broad portfolio of customers.
  • Ability to facilitate the solution to complex issues and requests with a proactive, goal-oriented mindset
  • Strong technical, organizational, and project coordination skills, alongside strong attention to detail
  • Excellent written and verbal communication skills, including the ability to communicate effectively via email, support tickets, phone, or Zoom video
  • Ability to multitask, take initiative, and work independently toward deadlines to see tasks through to completion
  • Positive demeanor, trustworthy character, and consistent work ethic
  • Willingness to learn the intricacies of the Ylopo product and feel comfortable conveying detailed information about our services and systems
  • Understanding of real estate and the real estate profession is a plus, but not necessary

Responsibilities:

  • Manage client relationships within our general segment of business, evaluating "client health" to proactively schedule and conduct check-in calls.
  • Meet with clients 1:1 to provide support, training, product knowledge, and account reviews.
  • Consult with clients to identify business goals, challenges, and opportunities, aligning Ylopo product solutions to address their specific needs and objectives.
  • Act as an advocate for the client's needs, specifically managing retention efforts for clients who have placed a cancellation or are showing indicators of being at-risk.
  • Speak confidently and professionally while working through escalated issues, acting with the utmost urgency to troubleshoot client problems.
  • Maintain accurate documentation of client interactions, including logging activity in Salesforce and internal systems timely and correctly.
  • Deliver a warm and well-documented handoff to internal departments like marketing, client growth, or website development.
  • Identify and cultivate qualified growth opportunities by uncovering client needs, driving product adoption, and recommending solutions that support long term success and account expansion.
  • Work closely with our product support team to investigate issues and software bugs, solving them independently or appropriately escalating them to the Manager of Client Success.
  • Learn the ins and outs of our product to become a subject matter expert, collaborating with sales, billing, marketing, international, and technical teams on special projects.

What Success Looks Like (KPIs):

  • Strong Net Revenue Retention (NRR) across your assigned client segment
  • Excellent Response times and Resolution skills
  • High Net Promoter Score (NPS) and positive client satisfaction (CSAT)
  • Consistent product adoption and successful, well-documented issue de-escalation

Compensation: Compensation and full benefits include starting base pay from $60,000 to $75,000, with an incentive bonus potential of up to 25% of base salary OTE, depending on experience. Benefits include medical, dental, and vision coverage; paid holidays, vacation, and sick days; a 401(k); paid monthly parking (if applicable); and an extremely nice, supportive group of people as your co-workers.

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About Ylopo

Sourced by ZipRecruiter

Industry

Internet and it

Company size

11 - 50 Employees

Headquarters location

Los Angeles, CA, US

Year founded

2013

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