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Director Of Client Success Jobs in Oregon (NOW HIRING)

Ylopo

Client Success Manager

OR · On-site +1

$60K - $75K/yr

Reporting directly to the Manager of Client Success, the Client Success Manager role is focused primarily on retaining clients and providing them with an exceptional experience using our system. This ...

TechnologyAdvice

Client Success Coordinator

OR · On-site +1

$18.25 - $24.50/hr

Each Client Success Coordinator owns a portfolio of accounts and acts as a trusted partner guiding clients from onboarding through program delivery. You will collaborate closely with our Sales and ...

Imagine Pediatrics

Director, Partner Success

OR · On-site +1

$160K - $190K/yr

What You'll Do Imagine Pediatrics is seeking a Director, Partner Success to drive client engagement ... Client-Facing Delivery Expectations: * Responsible for the growth, health, and success of Imagine ...

Imagine Pediatrics

Director, Partner Success

OR · On-site +1

$160K - $180K/yr

What You'll Do Imagine Pediatrics is seeking a Director, Partner Success to drive client engagement ... Client-Facing Delivery Expectations: * Responsible for the growth, health, and success of Imagine ...

Instacart

Director of Customer Success

OR · On-site +1

Partner with the Director of Retailer Delivery on the implementation-to-success motion as a managed lifecycle (not a document handoff) - ensuring CS is engaged early, named handoff criteria are met ...

Ylopo

Strategic Client Success Manager

OR · On-site +1

$70K - $80K/yr

We're hiring a Strategic Client Success Manager to oversee a dedicated book of high-value clients. In this role, you'll act as a trusted advisor, helping our most invested partners drive results ...

-ASG-

Director of Customer Success

OR · On-site +1

$145K - $165K/yr

Visual Matrix is looking for a Director of Customer Success to build and lead our Customer Success organization from the ground up. This leader will establish a proactive, commercial Customer Success ...

CreativeX

$90K - $100K/yr

Our technology powers creative decision-making at some of the biggest brands in the world ... Build and maintain relationships with director and VP-level marketing stakeholders within the ...

Lookout Local

Director of Product Success

Eugene, OR · On-site

$150 - $210/hr

The Director of Product Success is accountable not only for building great products, but for ensuring those products materially advance Lookout's growth, sustainability, and civic mission. At its ...

Nortal

(TA0094) Senior Client Success Manager

OR · On-site +1

We are seeking a Senior Client Success Manager to join our team, grow with us, and teach us a few ... direct experience on Tier-1 or enterprise-scale accounts. * A demonstrated track record of owning ...

Securly

Director of Customer Success Operations

OR · On-site +1

... of the 150 most transformational growth companies. The Role Securly is looking for a Director, Customer Success Operations to lead the systems, processes, and people behind our entire post-sale ...

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All JobsOf Client Success JobsDirector Of Client Success JobsDirector Of Client Success Jobs in Oregon

Director Of Client Success information

See Oregon salary details

$40.7K

$128.4K

$189.3K

How much do director of client success jobs pay per year?

As of Aug 24, 2026, the average yearly pay for director of client success in Oregon is $128,391.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,000.00 and $153,800.00 per year, depending on experience, location, and employer.

What does a director of client success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance client satisfaction, retention, and growth. This role involves collaborating closely with sales, support, and product teams to address client needs, resolve issues, and identify opportunities for upselling or cross-selling. Additionally, a Director of Client Success often analyzes client feedback and usage data to drive continuous improvement within the organization.

What are the key skills and qualifications needed to thrive as a director of client success?

To thrive as a Director Of Client Success, you need a strong background in client relationship management, strategic planning, and leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and team management skills help you build trust and drive results for both clients and internal teams. These skills ensure client retention, foster long-term partnerships, and contribute to overall business growth.

How does a director of client success typically collaborate with other departments to enhance the client experience?

A Director of Client Success frequently works cross-functionally with sales, product, and support teams to ensure that client needs are met holistically. They may participate in regular meetings to relay client feedback, advocate for necessary product improvements, and coordinate onboarding or renewal strategies. This role often requires balancing multiple priorities and fostering open communication channels, making strong collaboration skills essential. By aligning internal teams around client objectives, Directors of Client Success play a pivotal role in driving satisfaction and long-term retention.

What are the most commonly searched types of Of Client Success jobs in Oregon?

The most popular types of Of Client Success jobs in Oregon are:

What are popular job titles related to Director Of Client Success jobs in Oregon?

For Director Of Client Success jobs in Oregon, the most frequently searched job titles are:

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Director Of Client Success jobs near you
Infographic showing various Director Of Client Success job openings in Oregon as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $128,391 per year, or $61.7 per hour.

Director of Client Services

Premier Press

Portland, OR • On-site

Full-time

Re-posted 10 days ago

Job description

Premier Press is one of the largest creative production companies on the West Coast, partnering with some of the world's most recognizable brands to bring complex, high-impact programs to life. If you're someone who's a self-starter, detail oriented and motivated to learn, this could be a great opportunity to work at an exciting and growing company.
Visit our website to see our great work! http://www.premierpress.com
Our Mission: Bring order to the chaos of creative production & distribution, making it easy to bring your brand to life.
Our Vision: Create a world free from dull marketing.
Our Values:
- Go Beyond
- Discover New Ways & Ideas
- Respect Ourselves, Each Other, & Our Community
- Deliver the Best Client Experience
The Director of Client Services is a key leader in modeling and reinforcing these values by driving clarity, accountability, and executional excellence across the entire client lifecycle.
Job Title: Director of Client Services
Classification: Full-Time, Exempt
Salary: DOE
Reports to: VP of Manufacturing
Typical Schedule: Monday - Friday, 8am- 5pm
Location: In-Office (no remote), 5000 N Basin Ave., Portland, OR 97217
General Summary:
The Director of Client Services is responsible for leading, developing, and continuously improving the Project Management function to ensure an exceptional client experience from job intake through final delivery. This role provides strategic leadership and operational oversight of all client execution activities, ensuring projects are delivered on time, within scope, and aligned with Premier Press's Mission, Vision, Values, capacity, and profitability goals.
This position owns the client execution process and serves as the bridge between Sales, Estimating, and Operations-driving consistency, accountability, and continuous improvement across the organization.
Requirements
Key Responsibilities
Leadership & Team Management
  • Lead, coach, and develop the Project Management team to deliver a consistently high level of service
  • Set clear expectations, priorities, and performance standards for Project Managers
  • Conduct regular one-on-ones, performance reviews, and development planning
  • Foster a culture of accountability, collaboration, continuous improvement, and proactive problem-solving

Client Experience & Relationship Management
  • Own the end-to-end client execution experience from post-sale handoff through final delivery
  • Ensure client expectations are clearly defined, documented, and communicated
  • Serve as the primary escalation point for complex client issues or at-risk projects
  • Partner closely with Sales to ensure smooth handoffs, scope clarity, and alignment on timelines and deliverables

Operational Excellence & Process Ownership
  • Establish, maintain, and continuously improve Project Management workflows, SOPs, and best practices
  • Ensure consistent and accurate use of MIS / ERP systems, including iQuote, Monarch, Antera, Veracore, and Propago
  • Drive standardization in job setup, scheduling, change management, and documentation
  • Ensure clear handoffs and accountability between Estimating, Production, and Client Services

Systems, Data & Visibility
  • Ensure Project Managers effectively manage jobs within:

iQuote (estimating, job planning, and scope clarity)
Monarch (job tracking, production workflow, and scheduling)
Antera (job tracking, production workflow, and scheduling of merch)
Veracore (inventory management and distribution)
Propago (web-to-print, storefronts, and client programs)
  • Partner with Operations and IT to improve system adoption, data accuracy, and reporting
  • Leverage system data to identify risks, bottlenecks, trends, and improvement opportunities

Capacity, Scheduling & Prioritization
  • Work closely with Production and Operations leadership to align project priorities with available capacity
  • Balance workloads across the Project Management team to ensure sustainability and consistency
  • Ensure projects are scheduled realistically and proactively managed to avoid delays and last-minute escalations

Financial & Performance Accountability
  • Support accurate estimating assumptions through disciplined project planning and execution
  • Monitor key performance indicators, including on-time delivery, rework, client satisfaction, and margin impact
  • Reduce avoidable errors, change orders, and cost overruns through improved process and accountability

Continuous Improvement & Strategic Contribution
  • Champion continuous improvement initiatives within Client Services
  • Use data, team feedback, and client insights to drive smarter decision-making
  • Contribute to cross-functional initiatives that improve scalability, efficiency, and the overall client experience
  • Help shape the long-term vision, structure, and maturity of the Client Services organization

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Supervisory Responsibility: Project Management Team (and future Client Services roles as the organization scales).
Required Qualifications
  • 10+ years of experience in Project Management, Client Services, or Operations leadership
  • Proven experience leading and developing teams
  • Strong understanding of complex production, manufacturing, and fulfillment workflows
  • Experience working within MIS / ERP environments (iQuote, Monarch, Antera, Veracore, Propago, or similar systems)
  • Excellent communication, organization, and problem-solving skills
  • Strong business acumen with an understanding of cost, margin, and operational impact

Preferred Qualifications
  • Experience in print, creative production, manufacturing, merch & apparel, or related industries
  • Demonstrated success driving process improvement or operational change initiatives
  • Experience scaling teams, systems, and workflows in a growing organization

Core Competencies
  • Leadership & Coaching
  • Client Advocacy
  • Operational Discipline
  • Systems & Process Thinking
  • Strategic Planning
  • Accountability & Follow-Through

Additional Details
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit; walk; use hands and fingers, handle or feel; reach with hands and arms; and push carts. The employee is occasionally required to stoop or kneel. The employee must frequently lift and move up to 5 pounds and occasionally lift and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace. Offers are contingent on the successful completion of background checks and drug screenings. (While we prohibit impairment on the job, our policy does not restrict lawful, off-duty marijuana use.)
EEO: Premier Press provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any time without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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