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Client Success Manager Hybrid Jobs in Oregon (NOW HIRING)

Ylopo

Client Success Manager

OR · On-site +1

$60K - $75K/yr

Reporting directly to the Manager of Client Success, the Client Success Manager role is focused primarily on retaining clients and providing them with an exceptional experience using our system. This ...

Ylopo

Strategic Client Success Manager

OR · On-site +1

$70K - $80K/yr

We're hiring a Strategic Client Success Manager to oversee a dedicated book of high-value clients. In this role, you'll act as a trusted advisor, helping our most invested partners drive results ...

CreativeX

$90K - $100K/yr

About the role Join our Client Success team as an Enterprise Client Success Manager (CSM), where you'll be pivotal in building lasting client partnerships, ensuring client satisfaction, and driving ...

Nortal

(TA0094) Senior Client Success Manager

OR · On-site +1

We are seeking a Senior Client Success Manager to join our team, grow with us, and teach us a few things along the way. Why join Nortal * Say Goodbye to Micromanagement: We champion autonomy, open ...

Teachstone

Partnership Success Manager

OR · On-site +1

Client Success Strategy: Develop and execute strategies to increase client adoption, retention, and ... Manage the logistics of contract delivery and renewal, ensuring all client agreements are executed ...

TechnologyAdvice

Client Success Coordinator

OR · On-site +1

$18.25 - $24.50/hr

You'll manage multiple programs, analyze performance, turn results into actionable recommendations, and coordinate across teams to help our clients reach their marketing goals. Location: United ...

Fuze Health

Customer Success Manager - FuzeRx

OR · On-site +1

$108K - $135K/yr

The Customer Success Manager role is responsible for ensuring customer satisfaction and retention ... Build and maintain trusted client relationships - acting as a primary point of contact for customer ...

InvoiceCloud

Customer Success Manager

OR · On-site +1

Understands each client's business model, goals, adoption trends, and operational workflows to ... success delivery. Requirements * Strong relationship management experience with a track record of ...

Trimble

Customer Success Manager

Lake Oswego, OR · On-site

Minimum of 4 years in a client-facing SaaS role such as Customer Success or Account Management. * Proven experience managing complex, multi-divisional enterprise organizations and collaborating ...

Nuvem

Customer Success Manager

OR · On-site +1

Customer Success Manager (Full-Time Remote, Health Tech) Who We Are: NuvemRx helps community health ... Own a portfolio of customers and ensure delivery of measurable outcomes aligned to each client ...

Cresta

AI Success Manager

OR · On-site +1

As an AI Success Manager, you will partner with Fortune 500 customers to translate AI capabilities ... You will operate as a hybrid of strategy consultant, AI product expert, and account owner - working ...

LearnLux

Sr. Manager - Client Implementation

OR · On-site +1

The Client Success Manager who will own the account after launch will be alongside you so that they have the context necessary for a smooth transition. * Be the advisor clients actually want on speed ...

Lifted

Customer Success Manager

OR · On-site +1

We're seeking a dynamic Enterprise Customer Success Manager to partner with customers and help them ... Excellent communication skills, experience leading client meetings, QBRs, product trainings

Typeform

Customer Success Manager

OR · On-site +1

About the Role As a Customer Success Manager, you will be primarily responsible for partnering with ... Introduce new opportunities to expand usage and optimize client experiences * Use internal tools to ...

Donorbox

Enterprise Customer Success Manager

OR · On-site +1

The Role As an Enterprise Customer Success Manager (eCSM) you will be pivotal in managing and ... Advocate for and optimize our product to increase client revenue and utilization. * Provide ...

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Client Success Manager Hybrid information

What does a Client Success Manager Hybrid do?

A Client Success Manager Hybrid is responsible for ensuring clients achieve their desired outcomes while using a company’s products or services. The 'hybrid' aspect means they typically work both remotely and in-office, combining virtual meetings with in-person interactions. Their main duties include onboarding new clients, building lasting relationships, addressing client concerns, and collaborating with internal teams to deliver solutions. Client Success Managers also track client satisfaction and work to maximize client retention and expansion opportunities. Their role is crucial for fostering customer loyalty and driving business growth.

What are the key skills and qualifications needed to thrive as a Client Success Manager Hybrid?

To thrive as a Client Success Manager Hybrid, you need strong relationship management, problem-solving abilities, and a background in business or account management, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, proactive mindset, and adaptability are critical soft skills for building trust and effectively addressing client needs in both remote and in-office settings. These skills ensure client satisfaction, retention, and long-term business growth in a dynamic work environment.

How does a Client Success Manager Hybrid typically balance on-site and remote work to effectively support clients and their internal team?

As a Client Success Manager Hybrid, you'll often split your time between working remotely and being on-site, depending on client needs and team meetings. This hybrid structure allows you to build strong relationships through in-person interactions while also leveraging virtual tools for regular check-ins and project updates. Successful CSMs proactively coordinate their schedules to ensure they are available for client milestones, team collaborations, and urgent issues, whether in the office or remotely. Clear communication and adaptability are key to maintaining high client satisfaction and seamless teamwork in this flexible environment.

What is the difference between Client Success Manager Hybrid vs Customer Support Specialist?

AspectClient Success Manager HybridCustomer Support Specialist
CredentialsRelevant experience, certifications in customer success or account managementBasic customer service skills, sometimes certifications in support tools
Work EnvironmentProactive client engagement, account management, strategic planningReactive support, troubleshooting, resolving customer issues
Employer & IndustryTech, SaaS, B2B servicesRetail, telecom, tech support

The Client Success Manager Hybrid focuses on proactive account management and building long-term client relationships, often requiring strategic skills and certifications. In contrast, the Customer Support Specialist primarily handles reactive customer inquiries and troubleshooting. While both roles involve customer interaction, the CSM Hybrid emphasizes retention and growth, whereas the Support Specialist centers on issue resolution.

What are popular job titles related to Client Success Manager Hybrid jobs in Oregon?

For Client Success Manager Hybrid jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Client Success Manager Hybrid jobs in Oregon look for?

The top searched job categories for Client Success Manager Hybrid jobs in Oregon are:

What cities in Oregon are hiring for Client Success Manager Hybrid jobs?

Cities in Oregon with the most Client Success Manager Hybrid job openings:

Client Success Manager Hybrid jobs near you
Infographic showing various Client Success Manager Hybrid job openings in Oregon as of June 2026, with employment types broken down into 100% Full Time. Highlights an 68% In-person, 16% Hybrid, and 16% Remote job distribution.

Client Success Manager

Ylopo

OR • On-site, Remote

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Reporting directly to the Manager of Client Success, the Client Success Manager role is focused primarily on retaining clients and providing them with an exceptional experience using our system. This role handles the entire lifecycle of client success post-onboarding through training, support, and account management. 

Candidates well-suited to this role will have a track record of being detail-oriented, client-focused, and proactive in providing exceptional service both internally and externally. We are looking for candidates who are quick-thinking, organized, patient, and positive, with a strong ability to troubleshoot software issues, advocate for client needs, and escalate concerns to the Manager of Client Success when necessary.

What We're Looking For:

  • Undergraduate degree or relevant experience
  • 3+ years of experience in customer success, customer service, coaching, training, account management, or a related client facing role supporting a broad portfolio of customers.
  • Ability to facilitate the solution to complex issues and requests with a proactive, goal-oriented mindset
  • Strong technical, organizational, and project coordination skills, alongside strong attention to detail
  • Excellent written and verbal communication skills, including the ability to communicate effectively via email, support tickets, phone, or Zoom video
  • Ability to multitask, take initiative, and work independently toward deadlines to see tasks through to completion
  • Positive demeanor, trustworthy character, and consistent work ethic
  • Willingness to learn the intricacies of the Ylopo product and feel comfortable conveying detailed information about our services and systems
  • Understanding of real estate and the real estate profession is a plus, but not necessary

Responsibilities:

  • Manage client relationships within our general segment of business, evaluating "client health" to proactively schedule and conduct check-in calls.
  • Meet with clients 1:1 to provide support, training, product knowledge, and account reviews.
  • Consult with clients to identify business goals, challenges, and opportunities, aligning Ylopo product solutions to address their specific needs and objectives.
  • Act as an advocate for the client's needs, specifically managing retention efforts for clients who have placed a cancellation or are showing indicators of being at-risk.
  • Speak confidently and professionally while working through escalated issues, acting with the utmost urgency to troubleshoot client problems.
  • Maintain accurate documentation of client interactions, including logging activity in Salesforce and internal systems timely and correctly.
  • Deliver a warm and well-documented handoff to internal departments like marketing, client growth, or website development.
  • Identify and cultivate qualified growth opportunities by uncovering client needs, driving product adoption, and recommending solutions that support long term success and account expansion.
  • Work closely with our product support team to investigate issues and software bugs, solving them independently or appropriately escalating them to the Manager of Client Success.
  • Learn the ins and outs of our product to become a subject matter expert, collaborating with sales, billing, marketing, international, and technical teams on special projects.

What Success Looks Like (KPIs):

  • Strong Net Revenue Retention (NRR) across your assigned client segment
  • Excellent Response times and Resolution skills
  • High Net Promoter Score (NPS) and positive client satisfaction (CSAT)
  • Consistent product adoption and successful, well-documented issue de-escalation

Compensation: Compensation and full benefits include starting base pay from $60,000 to $75,000, with an incentive bonus potential of up to 25% of base salary OTE, depending on experience. Benefits include medical, dental, and vision coverage; paid holidays, vacation, and sick days; a 401(k); paid monthly parking (if applicable); and an extremely nice, supportive group of people as your co-workers.

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About Ylopo

Sourced by ZipRecruiter

Industry

Internet and it

Company size

11 - 50 Employees

Headquarters location

Los Angeles, CA, US

Year founded

2013

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