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Evening Customer Success Manager Edtech Jobs in Oregon

NICE

Customer Success Manager

OR · On-site +1

The primary goal of the Customer Success Manager at NICE is to work closely with our cloud customer base to ensure high customer satisfaction & enable product adoption, to both preserve customer ...

Franklin Electric

Customer Success Manager

Tualatin, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Tualatin Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We ...

Franklin Electric

Customer Success Manager

Canby, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Canby Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We will ...

Epiq

Customer Success Manager

Portland, OR · Remote

Customer Success Manager - AIPowered Legal Technology We're looking for a Customer Success Manager to help customers successfully adopt and grow with Epiq's AIenabled legal technology platforms ...

Lone Wolf Technologies

Customer Success Manager

OR · On-site +1

$75K - $85K/yr

As a Customer Success Manager at Lone Wolf, you will own the ongoing success of a portfolio of customers and help them achieve meaningful business outcomes through our solutions. You will serve as a ...

Franklin Electric

Customer Success Manager

Canby, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Canby Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We will ...

Franklin Electric

Customer Success Manager

Tualatin, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Tualatin Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We ...

Franklin Electric Co.

Customer Success Manager

Canby, OR · On-site

$80 - $100/hr

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Canby Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We will ...

Nuvem

Customer Success Manager

OR · On-site +1

Customer Success Manager (Full-Time Remote, Health Tech) Who We Are: NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations -with a ...

Billtrust US Careers

Customer Success Manager

OR · On-site +1

The Customer Success Manager is a critical role responsible for engaging a portfolio of strategic customers and building each relationship into a mutually beneficial, long-term partnership. You will ...

Cleo

Customer Success Manager

Salem, OR · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

New

Cordance

Customer Success Manager

OR · On-site +1

As a Customer Success Manager II (CSM II) at Cordance, you will manage a portfolio of mid to large-sized customers, serving as the primary partner responsible for renewal, expansion, and price ...

Typeform

Customer Success Manager

OR · On-site +1

About the Role As a Customer Success Manager, you will be primarily responsible for partnering with Typeform's Enterprise customers to help them achieve their business goals. You'll work with new ...

InvoiceCloud

Customer Success Manager

OR · On-site +1

Job Details The Customer Success Manager builds strong, strategic partnerships with a defined group of clients, ensuring they achieve maximum value from the InvoiceCloud platform. As the primary ...

Lifted

Customer Success Manager

OR · On-site +1

We're seeking a dynamic Enterprise Customer Success Manager to partner with customers and help them achieve their Talent and Workforce goals using the Lifted platform. This role is ideal for a ...

Apiiro

Customer Success Manager

OR · On-site +1

What You're About * 5+ years in Customer Success, Account Management, or Technical Account Management - ideally in Application security or DevSecOps. * Strong familiarity with the SDLC and developer ...

Trimble

Customer Success Manager

Lake Oswego, OR

Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder who thrives on turning complex software solutions into measurable business value? In this high ...

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All JobsEvening Customer Success Edtech JobsEvening Customer Success Manager Edtech JobsEvening Customer Success Manager Edtech Jobs in Oregon

Evening Customer Success Manager Edtech information

What is the difference between Evening Customer Success Manager Edtech vs Evening Customer Support Specialist Edtech?

AspectEvening Customer Success Manager EdtechEvening Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, often with certifications in customer relationship managementTechnical support experience, often with certifications in product support or IT
Work EnvironmentProactively manages customer accounts, builds relationships, and ensures product adoptionProvides technical assistance, resolves user issues, and supports product usage
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and troubleshooting

While both roles serve edtech customers in the evening, the Customer Success Manager focuses on relationship building and product adoption, whereas the Customer Support Specialist handles technical issues and troubleshooting. Understanding these differences helps in choosing the right career path or job search focus.

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Evening Customer Success Manager Edtech jobs near you

Customer Success Manager

NICE

OR • On-site, Remote

Full-time

Re-posted 25 days ago

Job description

So, what's the role all about? 

The primary goal of the Customer Success Manager at NICE is to work closely with our cloud customer base to ensure high customer satisfaction & enable product adoption, to both preserve customer's reoccurring revenue, & create loyal promoters driving additional business.Performance in the role is measured by retention, growth of contract values, while ensuring assigned cloud accounts become willing references for prospect customers. 

How will you make an impact? 

  • Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed to deliver outcomes 
  • Develop and maintain strong, productive relationships with customers, holding regular success reviews to understand their contact centre operations, business goals, and success criteria 
  • Negotiating contract renewals and maintaining high revenue retention rates 
  • Gain a deep understanding of each customer's environment, identify success gaps and opportunities, and propose solutions that accelerate adoption and business impact 
  • Identifying expansion opportunities by having a deep understanding of the customer's business operations and applying our solutions to provide business impact 
  • Proactively manage customer health, risks, and escalations, ensuring a consistently positive customer experience 
  • Performing periodic Business Reviews 
  • Acting as a strong customer advocate, while maintaining business priorities 
  • Engaging and communicating effectively with senior leaders both internally and externally 
  • Generating & maintaining account health dashboards 
  • Develop and present customized presentations to assigned clients that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and success plans 
  • Contribute to high customer satisfaction and Net Promoter Scores (NPS) across the assigned portfolio 

Have you got what it takes? 

  • Strong background in Workforce Engagement, Quality Management and Contact Centers 
  • 3+ years experience in a customer-facing, role such as Consultant, SaaS Implementation Coordinator, Solutions Engineer, or hands on Customer Success Manager in the Cloud ecosystem 
  • Ability to engage in technical dialogue with customers and internal audiences 
  • 3+ years working within hosted or Software as a Service business-model 
  • Bachelor's degree or equivalent experience preferred 
  • Experience in managing the business aspects for a range of customer tiers, as well as communicating customer initiatives internally with Executive leadership 
  • Demonstrated experience in a fast-paced environment and meeting customer time constraints 
  • Experience working with Gainsight, and Salesforce 

Apply