1

Planhat Jobs in Oregon (NOW HIRING)

Data Analyst (remote)

OR · On-site +1

$70K - $80K/yr

Develop data reports and BI/analytic solutions using platforms like Intellum, Planhat, Databricks, and PowerBI. * Identify key drivers, trends, and patterns by analyzing KPIs and complex data sets.

New

Planhat Ownership & Platform Management * Own administration of Planhat (our customer experience platform), including building automations, creating dashboards, resolving data discrepancies, and ...

Own the implementation, configuration, and continuous optimization of Planhat as Placer.ai's CS platform of record - including health scoring, journey automation, renewal workflows, and reporting

Familiarity with CRM systems like Salesforce, Planhat or Gainsight preferred * Previous experience in the transportation industry is a plus, but not required

Maintain and update HubSpot and PlanHat, ensuring accurate records of customer interactions and sales activity. * Competitor & Product Awareness : Stay informed on industry trends, competitor ...

OR

$120K - $160K/yr

Experience using a customer success platform (Gainsight, Planhat, Vitaly, etc). Especially if you have experience configuring and performing back end administrative work. AcuityMD is committed to ...

Planhat information

What are the key skills and qualifications needed to thrive as a Customer Success Manager at Planhat, and why are they important?

To thrive as a Customer Success Manager at Planhat, you need strong account management experience, a customer-focused mindset, and a solid understanding of SaaS business models, usually supported by a relevant degree. Familiarity with CRM systems, customer success platforms like Planhat, and data analytics tools is essential. Excellent communication, problem-solving, and relationship-building skills help you stand out in this role. These abilities are crucial for driving customer satisfaction, retention, and growth in a competitive SaaS environment.

How does a Customer Success Manager at Planhat typically collaborate with product and sales teams to drive customer outcomes?

Customer Success Managers at Planhat work closely with both product and sales teams to ensure clients receive maximum value from the platform. They regularly relay client feedback to the product team to help shape future features and address any technical issues swiftly. Collaboration with the sales team often involves onboarding new clients, identifying expansion opportunities, and ensuring a smooth transition from sales to ongoing support. This cross-functional teamwork helps create a seamless experience for customers and fosters long-term relationships.

What is Planhat?

Planhat is a customer success platform designed to help businesses manage and grow their customer relationships. It offers tools for tracking customer health, managing onboarding processes, and automating workflows. Companies use Planhat to increase customer retention, improve engagement, and drive product adoption. The platform integrates with various data sources, providing a centralized view of the customer journey for customer success teams.

What is the difference between Planhat vs Customer Success Manager?

AspectPlanhatCustomer Success Manager
Primary RoleSoftware platform for customer success management and engagementProfessional responsible for managing customer relationships and retention
Required SkillsCRM tools, data analysis, SaaS knowledgeCommunication, relationship building, problem-solving
Work EnvironmentTech companies, SaaS industry, using software toolsCustomer-facing roles in various industries, often in office or remote settings
CertificationsOften familiarity with SaaS and CRM tools; certifications like Salesforce may helpCustomer success or account management certifications beneficial

Planhat is a SaaS platform designed to help customer success teams manage and analyze customer data, automate workflows, and improve engagement. In contrast, a Customer Success Manager is a professional role focused on building relationships, ensuring customer satisfaction, and reducing churn. While Planhat provides the tools, the Customer Success Manager uses those tools to perform their duties effectively.

What are popular job titles related to Planhat jobs in Oregon? For Planhat jobs in Oregon, the most frequently searched job titles are:
Data Analyst (remote)

Data Analyst (remote)

ARTHREX

On-site, Remote

$70K - $80K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday


Arthrex rating

8.3

Company rating: 8.3 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

62nd of 511 rated manufacturers


Job description

 Requisition ID:          65581 Title: Data Analyst (remote) Salary Range: Salary Minimum: $70,000.00 Salary Maximum:  $80,000.00

**This position is based in Naples, FL. Remote optional for the right candidate. If remote, travel required to Naples headquarters quarterly for 1 week. Central or East Coast candidates only** 

Arthrex is a global medical device company and leader in orthopedics medical education. With a corporate mission of Helping Surgeons Treat Their Patients Better, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year that support all aspects of orthopedics. The Medical Education department based in Naples, Florida is made up of over 20 physicians, physician assistants and other healthcare professionals.  Arthrex is actively searching for a Data Analyst to join the Medical Education team. The successful candidate will work alongside a department of expert orthopedic healthcare professionals, world class faculty, and product management.

 

Main Objective:  

As a Data Analyst in the Medical Education Technology Division, you will play a pivotal role in transforming data into actionable insights. Collaborating with Medical Affairs and business partners, you will deliver critical insights and support data-driven decision-making. As a data analytics and visualization specialist, you will enhance data utilization through intuitive tools, dynamic dashboards, and advanced analytics, ensuring relevant information is efficiently gathered, shared, and interpreted. Join our team and contribute to shaping the future of medical education at Arthrex. 

The Data Analyst will support and participate in the planning and execution of data analysis efforts for Medical Education Technology programs. 

 

Essential Duties & Responsibilities:

 

  • Collaborate with the Medical Education Technology Division and key stakeholders on data reporting and analytics needs. 
  • Develop data reports and BI/analytic solutions using platforms like Intellum, Planhat, Databricks, and PowerBI. 
  • Identify key drivers, trends, and patterns by analyzing KPIs and complex data sets. 
  • Continuously improve skills in software engineering, data analysis, and data visualization. 
  • Support key projects and critical activities for the Medical Education Technology Division. 
  • Ensure the highest standards of quality assurance and data validation. 
  • Document current processes and models to identify potential improvements. 
  • Design, build, and maintain secure, scalable integrations between internal systems and third-party platforms using APIs, webhooks, and middleware tools. 
  • Translate business workflows into technical integration requirements, including data mapping, field definitions, validation rules, and sync frequency. 
  • Configure and support automated data flows between systems (e.g., UserPilot, Planhat, Intellum, Databricks), ensuring accuracy and reliability. 

 

Knowledge/Skills:

 

  • Basic knowledge and skills in data analysis, data visualization, and software development. 
  • Proficiency with data management platforms (Databricks), data analytics tools (PowerBI), customer platforms (Planhat), and learning technologies (Intellum). 
  • Basic understanding of data analysis and software engineering principles, theories, and standards. 
  • Good working interpersonal, oral, written, and business communication skills. 
  • Ability to function effectively as a secondary contact for internal project teams and external clients with guidance from senior staff. 
  • Good working organizational skills and attention to detail and accuracy. 
  • Good working ability to prioritize and execute multiple concurrent tasks/projects on time, delivering quality results. 
  • Capability to work both collaboratively and autonomously with a strong work ethic and positive attitude.

Experience Education Required:

  • Basic experience managing and analyzing performance data in academic or non-academic organizations. 
  • Experience with PowerBI, Databricks, Intellum, and Planhat preferred. 
  • Experience with C++, Python, SQL, and JavaScript preferred. 
  • Experience collaborating with multi-functional teams and subject matter experts preferred. 
  • Experience building reports and analytical tools for both technical and non-technical audiences preferred.
  • Bachelor's Degree required, preferably in Software Engineering, Computer Science, Data Analytics, or similar. 
  • Technical certifications or professional development related to AI, Data Analytics, or similar preferred.

Arthrex Benefits

  • Medical, Dental and Vision Insurance
  • Company-Provided Life Insurance
  • Voluntary Life Insurance
  • Flexible Spending Account (FSA)
  • Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
  • Matching 401(k) Retirement Plan
  • Annual Bonus
  • Wellness Incentive Program
  • Gym Reimbursement Program
  • Tuition Reimbursement Program
  • Trip of a Lifetime
  • Paid Parental Leave
  • Paid Time Off
  • Volunteer PTO
  • Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.


What Arthrex employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom