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Customer Success Jobs in Oregon (NOW HIRING)

StarRez

Director, Customer Success

OR · On-site +1

The Role We are seeking a Director of Customer Success to lead and continue developing our global Customer Success team across StarRez, College Pads, and the Customer Success teams of businesses we ...

New

Versaterm

Director, Customer Success

OR · On-site +1

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

Elite Technology

Customer Success Manager

OR · On-site +1

$112K - $125K/yr

Position Overview The Customer Success Manager at Elite is a high-impact role focused on ensuring customers fully realize the value of our products and services. This position requires a high level ...

Nuvem

Customer Success Manager

OR · On-site +1

Customer Success Manager (Full-Time Remote, Health Tech) Who We Are: NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations -with a ...

NICE

Customer Success Manager

OR · On-site +1

The primary goal of the Customer Success Manager at NICE is to work closely with our cloud customer base to ensure high customer satisfaction & enable product adoption, to both preserve customer ...

Lone Wolf Technologies

Customer Success Manager

OR · On-site +1

$75K - $85K/yr

As a Customer Success Manager at Lone Wolf, you will own the ongoing success of a portfolio of customers and help them achieve meaningful business outcomes through our solutions. You will serve as a ...

Billtrust US Careers

Customer Success Manager

OR · On-site +1

The Customer Success Manager is a critical role responsible for engaging a portfolio of strategic customers and building each relationship into a mutually beneficial, long-term partnership. You will ...

Trimble

Manager, Customer Success

Lake Oswego, OR · On-site +1

$89K - $123K/yr

Transform Customer Success as Manager, Customer Success AECO Americas Are you a strategic leader passionate about empowering teams and driving customer growth? Join Trimble to lead a dedicated team ...

InvoiceCloud

Customer Success Manager

OR · On-site +1

Job Details The Customer Success Manager builds strong, strategic partnerships with a defined group of clients, ensuring they achieve maximum value from the InvoiceCloud platform. As the primary ...

Purple Rain

Customer Success Manager

OR · On-site

We are a fully distributed team from over 10+ countries. - Build and setup processes for customer success using industry best practises for SaaS - You're the face of our team as you'll be building ...

Typeform

Customer Success Manager

OR · On-site +1

About the Team The Customer Success Team is focused on helping Enterprise customers explore what's possible with Typeform. We work with our Enterprise customers throughout their lifecycle to ensure ...

Lifted

Customer Success Manager

OR · On-site +1

We're seeking a dynamic Enterprise Customer Success Manager to partner with customers and help them achieve their Talent and Workforce goals using the Lifted platform. This role is ideal for a ...

ACA Group

Customer Success Specialist

Medford, OR · Hybrid

The Customer Success team is highly focused on understanding the needs and ever-evolving priorities of our clients by providing subject matter expertise and best practice support that leverages the ...

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Jobs in Oregon

Customer Success information

See Oregon salary details

$34.4K

$87.8K

$148K

How much do customer success jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success in Oregon is $87,823.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,900.00 and $104,700.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Oregon?

The most popular types of Customer Success jobs in Oregon are:

What are popular job titles related to Customer Success jobs in Oregon?

For Customer Success jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Customer Success jobs in Oregon look for?

The top searched job categories for Customer Success jobs in Oregon are:

What cities in Oregon are hiring for Customer Success jobs?

Cities in Oregon with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Oregon as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $87,823 per year, or $42.2 per hour.

Director, Customer Success

StarRez

OR • On-site, Remote

Full-time

Posted yesterday

New

Job description

The Role 

We are seeking a Director of Customer Success to lead and continue developing our global Customer Success team across StarRez, College Pads, and the Customer Success teams of businesses we acquire in the future. In this role you will lead across all our platforms and regions, holding us to our goal of being customer obsessed so that our customers are happy and using their full product suite. Alongside that, you will take a heavy focus on the College Pads renewal process and customer retention. 

Role Specifics 

  • Work Location: Remote (US). This is a US-based role.  
  • Travel: Up to 15% (The percentage of travel is an estimation and could vary up or down based on business needs.) 
  • Reporting Structure: This role reports to the VP, Global Customer Success. 

What You Will Own 

  • Lead, coach and develop the global Customer Success team across StarRez and College Pads, building a structure that works across regions, time zones and platforms. 
  • Own retention and renewal outcomes, including the College Pads renewal process end to end, forecasting accuracy and the plays that reduce churn risk. 
  • Drive product adoption and utilization across the customer base, so institutions realize the full value of what they have bought, including proactive best-practice guidance. 
  • Own executive-level customer relationships and be the accountable leader on complex escalations, working closely with Support, Services and Account Management to resolve them. 
  • Review and improve our Customer Success operating model, including segmentation, health scoring, tooling and reporting, and make clear recommendations for improvements. 
  • Build the reporting layer that leadership relies on, producing Salesforce-based reporting and analysis for SLT and Board audiences. 
  • Partner cross-functionally with Services, Support, Renewals, Account Management, Product, Legal and Finance, so customers experience one joined-up company rather than a set of departments. 
  • Integrate Customer Success teams from acquired businesses into a single way of working. 

Required Qualifications 

  • 5+ years' experience leading Customer Success teams in a SaaS environment. 
  • Experience with Digital and Scaled Customer Success 
  • Experience leading people management, with team members based in more than one country or region. 
  • Demonstrated ownership of retention, renewal or utilization outcomes. 
  • Track record of managing and resolving complex escalations, including direct engagement with customer executives. 
  • Strong Salesforce skills, including building and interpreting reporting for senior audiences. 
  • Strong verbal and written communication skills, with the credibility to hold a room with both a customer executive and an internal leadership team. 
  • Evidence of improving process, tooling or ways of working rather than simply operating what already exists. 
  • Based in the United States and able to work in US business hours. 

Preferred Qualifications 

  • Experience working with higher education institutions, or an understanding of how university housing and residential life operate. 
  • Experience with renewals at scale, including forecasting and commercial negotiation. 
  • Experience integrating teams or processes following acquisition. 
  • Experience supporting more than one product or platform. 
  • Exposure to Customer Success tooling, health scoring models and AI-assisted CS workflows. 

Apply