Customer Success Manager
OR · On-site
Previous experience in customer success is a big bonus (even better if in a SaaS startup) A proven ... online software (SaaS) products and services, broadly defined Account management, project ...
Customer Success Manager
OR · On-site
Previous experience in customer success is a big bonus (even better if in a SaaS startup) A proven ... online software (SaaS) products and services, broadly defined Account management, project ...
Customer Success Manager
OR · On-site +1
... SaaS Implementation Coordinator, Solutions Engineer, or hands on Customer Success Manager in the ... Software as a Service business-model * Bachelor's degree or equivalent experience preferred
Customer Success Manager
OR · On-site +1
... SaaS Implementation Coordinator, Solutions Engineer, or hands on Customer Success Manager in the ... Software as a Service business-model * Bachelor's degree or equivalent experience preferred
Customer Success Manager
OR · On-site +1
$112K - $125K/yr
This position requires a high level of performance in customer success and SaaS environments ... Deep proficiency in customer success software (e.g., Salesforce, Gainsight) and other analytics ...
New
Customer Success Manager
OR · On-site +1
$112K - $125K/yr
This position requires a high level of performance in customer success and SaaS environments ... Deep proficiency in customer success software (e.g., Salesforce, Gainsight) and other analytics ...
New
Customer Success Manager
OR · On-site +1
$75K - $85K/yr
As a Customer Success Manager at Lone Wolf, you will own the ongoing success of a portfolio of ... SaaS environment * Demonstrated ability to understand customer business needs and connect software ...
Customer Success Manager
OR · On-site +1
$75K - $85K/yr
As a Customer Success Manager at Lone Wolf, you will own the ongoing success of a portfolio of ... SaaS environment * Demonstrated ability to understand customer business needs and connect software ...
Strategic Customer Success Manager
OR · On-site +1
About the role As a Strategic Customer Success Manager , you will serve as a trusted advisor to our ... Experience with customer journey orchestration and success planning in a high-ACV SaaS environment
Strategic Customer Success Manager
OR · On-site +1
About the role As a Strategic Customer Success Manager , you will serve as a trusted advisor to our ... Experience with customer journey orchestration and success planning in a high-ACV SaaS environment
Customer Success Manager
Salem, OR · On-site
... Software and/or SaaS company in Customer Success, Sales/Account Management, Professional Services, or a related field * Demonstrable success managing GRR, NRR, or expansion pipeline targets in a ...
Customer Success Manager
Salem, OR · On-site
... Software and/or SaaS company in Customer Success, Sales/Account Management, Professional Services, or a related field * Demonstrable success managing GRR, NRR, or expansion pipeline targets in a ...
Customer Success Manager
OR · On-site +1
Preferred Skills: * Experience in fintech, accounts receivable technology, or B2B SaaS environments. * Familiarity with CRM and customer success platforms such as Salesforce or Gainsight.
Customer Success Manager
OR · On-site +1
Preferred Skills: * Experience in fintech, accounts receivable technology, or B2B SaaS environments. * Familiarity with CRM and customer success platforms such as Salesforce or Gainsight.
Senior Customer Success Manager
OR · On-site +1
Value Monitoring - ensuring that any additional software usage is immediately identified and ... Minimum 5+ years' experience in a customer-facing, role such as Consultant, SaaS Implementation ...
Senior Customer Success Manager
OR · On-site +1
Value Monitoring - ensuring that any additional software usage is immediately identified and ... Minimum 5+ years' experience in a customer-facing, role such as Consultant, SaaS Implementation ...
Customer Success Manager
Lake Oswego, OR · On-site
Are you a proactive relationship-builder who thrives on turning complex software solutions into ... Minimum of 4 years in a client-facing SaaS role such as Customer Success or Account Management.
Customer Success Manager
Lake Oswego, OR · On-site
Are you a proactive relationship-builder who thrives on turning complex software solutions into ... Minimum of 4 years in a client-facing SaaS role such as Customer Success or Account Management.
Customer Success Manager
OR · On-site +1
Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company * Easily builds rapport with customers and team ...
Customer Success Manager
OR · On-site +1
Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company * Easily builds rapport with customers and team ...
Customer Success Manager
OR · On-site +1
Job Details The Customer Success Manager builds strong, strategic partnerships with a defined group ... Background in electronic billing, payments, merchant services, or related SaaS platforms preferred
Customer Success Manager
OR · On-site +1
Job Details The Customer Success Manager builds strong, strategic partnerships with a defined group ... Background in electronic billing, payments, merchant services, or related SaaS platforms preferred
Customer Success Manager
OR · On-site +1
Customer Success Manager (Full-Time Remote, Health Tech) Who We Are: NuvemRx helps community health ... software, intelligence and expert support that can illuminate savings, expand access, and elevate ...
Customer Success Manager
OR · On-site +1
Customer Success Manager (Full-Time Remote, Health Tech) Who We Are: NuvemRx helps community health ... software, intelligence and expert support that can illuminate savings, expand access, and elevate ...
Customer Success Manager
Tualatin, OR · On-site
Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Tualatin Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We ...
Customer Success Manager
Tualatin, OR · On-site
Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Tualatin Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We ...
Enterprise Customer Success Manager
OR · On-site +1
$105K - $120K/yr
Our team is committed to enhancing physician and patient quality of life through our SaaS cloud ... We are seeking an experienced, senior-level Customer Success Manager to own and grow a portfolio of ...
Enterprise Customer Success Manager
OR · On-site +1
$105K - $120K/yr
Our team is committed to enhancing physician and patient quality of life through our SaaS cloud ... We are seeking an experienced, senior-level Customer Success Manager to own and grow a portfolio of ...
Customer Success Manager
Canby, OR · On-site
Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Canby Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We will ...
Customer Success Manager
Canby, OR · On-site
Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Canby Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We will ...
Senior Customer Success Manager
OR · On-site +1
Previous experience in a SaaS/Technology company or fast-growing start-up preferred * Superb ... Join our 3-week Sales Bootcamp, where you will learn our software and all the skills necessary to ...
Senior Customer Success Manager
OR · On-site +1
Previous experience in a SaaS/Technology company or fast-growing start-up preferred * Superb ... Join our 3-week Sales Bootcamp, where you will learn our software and all the skills necessary to ...
Sr. Customer Success Manager
OR · On-site +1
Previous experience in a SaaS/Technology company or fast-growing start-up preferred * Superb ... Join our 3-week Sales Bootcamp, where you will learn our software and all the skills necessary to ...
Sr. Customer Success Manager
OR · On-site +1
Previous experience in a SaaS/Technology company or fast-growing start-up preferred * Superb ... Join our 3-week Sales Bootcamp, where you will learn our software and all the skills necessary to ...
Customer Success Manager
OR · On-site +1
Our customers are navigating the fastest shift in software development in decades: AI coding ... What You're About * 5+ years in Customer Success, Account Management, or Technical Account ...
Customer Success Manager
OR · On-site +1
Our customers are navigating the fastest shift in software development in decades: AI coding ... What You're About * 5+ years in Customer Success, Account Management, or Technical Account ...
... software with the transformative power of AI. Thousands of organizations across more than 200 ... facing SaaS functions * 1+ years of leadership experience at the Senior Manager level.
... software with the transformative power of AI. Thousands of organizations across more than 200 ... facing SaaS functions * 1+ years of leadership experience at the Senior Manager level.
About the role As a Strategic Customer Success Manager focused on Aerospace and Defence, you will ... Experience with customer journey orchestration and success planning in a high-ACV SaaS environment
About the role As a Strategic Customer Success Manager focused on Aerospace and Defence, you will ... Experience with customer journey orchestration and success planning in a high-ACV SaaS environment
Customer Success Manager Saas Software information
What is a customer success manager in SaaS software?
Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.
What are the key skills and qualifications needed to thrive as a customer success manager in SaaS software?
To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.
How does a customer success manager in SaaS software typically partner with other teams to ensure client satisfaction?
Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.
What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?
| Aspect | Customer Success Manager Saas Software | Account Manager Saas Software |
|---|---|---|
| Primary Focus | Customer retention, onboarding, and success | Sales, renewals, and account growth |
| Required Skills | Customer relationship management, product knowledge, communication | Sales skills, negotiation, relationship building |
| Work Environment | Collaborates closely with customer support and product teams | Works with sales and account teams |
| Common Certifications | Customer success certifications, SaaS product knowledge | Sales certifications, CRM proficiency |
While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.
What are popular job titles related to Customer Success Manager Saas Software jobs in Oregon?
For Customer Success Manager Saas Software jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Saas Software jobs in Oregon look for?
The top searched job categories for Customer Success Manager Saas Software jobs in Oregon are:
- Freelance Customer Success Manager
- Senior Customer Success Manager Edtech
- Customer Success Manager Cybersecurity
- Customer Success Training Program
- Graduate Customer Success Manager
- Sr Customer Success Manager
- Customer Success Manager Hybrid
- Flexible Customer Success Manager Remote
- Manager Of Customer Success
- Remote Senior Customer Success
What cities in Oregon are hiring for Customer Success Manager Saas Software jobs?
Cities in Oregon with the most Customer Success Manager Saas Software job openings:
Part-time
Re-posted 2 days ago
Job description
Company Description
MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries.
Job Description
- Build and setup processes for customer success using industry best practises for SaaS
- You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email and instant messaging,
- You'll enjoy working with our customers to empathise and resolve technical, billing or general support queries with a smile,
- You'll proactively engage newly onboarded customers by ensuring that they're making the most out of our features,
- You are able to notice trends among customer issues and communicate those to the Engineering & Product team,
- You can help us brainstorm and problem-solve ways we can improve our customer experience and implement those initiatives.
- Taking ownership of accounts and managing their onboarding, success, retention, and renewal processes
- Consult regularly with clients to fully understand their needs and actively solve pain points.
- Respond quickly to customer-submitted questions and requests
- Maintain portfolio and monitoring analytics, reports and KPIs
- Solicit references, referrals, and testimonials from customers
- Collaborate with product, marketing, and sales teams to communicate customer needs to design ideal offering/features
- Manage the customer renewal process and identify upsell opportunities
Qualifications
You love multi-tasking. You love knowing that each day is different and you never know exactly what's going to happen. You are excited to find out what the next big thing is in the sales scene. You love being in fast-paced environments where you are constantly learning. And you love helping people.
Previous experience in customer success is a big bonus (even better if in a SaaS startup)
A proven track record of successfully building rapport and relationships with all levels
Excellent writer and communicator
Internet savvy with a strong interest in startups
At least a year of experience in sales or customer success in a software company
Strong knowledge of online software (SaaS) products and services, broadly defined
Account management, project management and problem-solving skills
Passion for building relationships with people
High level of organization and a great attention to detail
Strong presentation skills via phone, online and in person
Ability to learn new concepts quickly
Data driven with appreciation of organization and process
Additional Information
Experience with Inside sales + account management is a plus!
This is a remote position which requires about 2 to 4 hours a day. You are expected to work by taking complete ownership.
Mandatory information to be sent during application
MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries.
Job Description
- Build and setup processes for customer success using industry best practises for SaaS
- You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email and instant messaging,
- You'll enjoy working with our customers to empathise and resolve technical, billing or general support queries with a smile,
- You'll proactively engage newly onboarded customers by ensuring that they're making the most out of our features,
- You are able to notice trends among customer issues and communicate those to the Engineering & Product team,
- You can help us brainstorm and problem-solve ways we can improve our customer experience and implement those initiatives.
- Taking ownership of accounts and managing their onboarding, success, retention, and renewal processes
- Consult regularly with clients to fully understand their needs and actively solve pain points.
- Respond quickly to customer-submitted questions and requests
- Maintain portfolio and monitoring analytics, reports and KPIs
- Solicit references, referrals, and testimonials from customers
- Collaborate with product, marketing, and sales teams to communicate customer needs to design ideal offering/features
- Manage the customer renewal process and identify upsell opportunities
Qualifications
You love multi-tasking. You love knowing that each day is different and you never know exactly what's going to happen. You are excited to find out what the next big thing is in the sales scene. You love being in fast-paced environments where you are constantly learning. And you love helping people.
Previous experience in customer success is a big bonus (even better if in a SaaS startup)
A proven track record of successfully building rapport and relationships with all levels
Excellent writer and communicator
Internet savvy with a strong interest in startups
At least a year of experience in sales or customer success in a software company
Strong knowledge of online software (SaaS) products and services, broadly defined
Account management, project management and problem-solving skills
Passion for building relationships with people
High level of organization and a great attention to detail
Strong presentation skills via phone, online and in person
Ability to learn new concepts quickly
Data driven with appreciation of organization and process
Additional Information
Experience with Inside sales + account management is a plus!
This is a remote position which requires about 2 to 4 hours a day. You are expected to work by taking complete ownership.
Mandatory information to be sent during application
- Expected Hourly rate (Take into account this is a long-term position)
- Number of hours available per week
- Timezone and schedule of availability (example 10 am est to 2 pm est)
- How soon can you get started
- List of software with which you have experience working with
- Any additional skills which we should know about