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Customer Success Training Program Jobs in Oregon

Honeywell

Sr. Training Professional

Salem, OR · On-site

... success by fostering a learning culture, delivering consistent experiences, and aligning training ... Design and deliver comprehensive training programs to enhance customer knowledge of the product and ...

Versaterm

OR · On-site

Continuously refine segmentation and coverage models to balance engagement with scalable programs ... training as well as internal equity, market data, and business needs. In addition to base salary ...

Vectra

Customer Success Manager

OR · Remote

Scaled Customer Success Manager About Vectra Vectra AI delivers a new class of advanced threat ... programs, ensuring customers successfully adopt the Vectra AI platform, achieve their desired ...

Responsive

Customer Success Manager

Portland, OR

$85K - $95K/yr

... training webinars - Facilitate kick-off meetings and engage with customers on a regular basis ... Program (EAP) to support your well-being and self-care - Team events, such as happy hours, off ...

Ping Identity

OR

$92K - $123K/yr

Handson experience with Customer Success platforms (e.g., Gainsight) and Salesforce CRM. * Track record of building or improving CS playbooks or programs at scale. Key Performance Indicators (KPIs ...

Franklin Electric

Customer Success Manager

Canby, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US ... training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one ...

Azul

OR · On-site

$165K - $180K/yr

... training materials and other various resources. Set the proper expectations for the customer ... What we Offer Comprehensive compensation and healthcare packages Referral Program Work-life balance ...

UpGuard

Customer Success Manager

Portland, OR · On-site

You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls. * You will engage your customers early and frequently ...

Nuvem

Customer Success Manager

OR · Remote

Support company initiatives such as Polaris and renewal programs through disciplined customer engagement and value storytelling. * Contribute feedback and insights to Customer Success leadership to ...

Transmit Security

Customer Success Manager

OR · Remote

As a Customer Success Manager (CSM) in Transmit Security, you will work closely with our customers ... Consistently demonstrate strong organizational, project/program management, change management, and ...

Espresa

OR

Deliver training sessions and create resources to empower customer teams to maximize platform ... programs. * Proven ability to drive customer adoption, achieve measurable outcomes, and build ...

InvoiceCloud

OR

... adoption programs, and identify opportunities for product expansion. Success requires advanced ... Customer Centric * Builds trusted relationships with clients through proactive engagement, empathy ...

Versapay

Customer Success Manager

OR · Remote

$70K - $78K/yr

Design and execute scalable programs (webinars, email campaigns, in-app guidance) that deliver ... Customer Success, Account Management, or Program/Project Management within the fintech industry

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Customer Success Training Program information

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program, and why are they important?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.
What are popular job titles related to Customer Success Training Program jobs in Oregon? For Customer Success Training Program jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Customer Success Training Program jobs in Oregon look for? The top searched job categories for Customer Success Training Program jobs in Oregon are:
What cities in Oregon are hiring for Customer Success Training Program jobs? Cities in Oregon with the most Customer Success Training Program job openings:
Customer Success Training Program jobs near you
Infographic showing various Customer Success Training Program job openings in Oregon as of July 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 86% In-person, and 14% Remote job distribution.
Sr. Training Professional

Sr. Training Professional

Honeywell

Salem, OR • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Honeywell rating

8.3

Company rating: 8.3 out of 10

Based on 182 frontline employees who took The Breakroom Quiz

67th of 527 rated manufacturers

Job description


As a Cx Training Professional here at Honeywell, you will play a crucial part in shaping our customer experience training initiatives. Your expertise in instructional design, training methodologies, and collaboration will be instrumental in designing and delivering comprehensive training programs that enhance the capabilities and product knowledge of our employees and customers at all levels.
You will report directly to our Director of CX Program Management and you'll work out of our Salem, OR location on a Hybrid work schedule.
In this role, you will impact enhanced customer experiences, employee performance, and organizational success by fostering a learning culture, delivering consistent experiences, and aligning training initiatives with strategic goals.
Responsibilities
KEY RESPONSIBILITIES
  • Assist in the development and implementation of the customer experience training strategy and initiatives across the organization.
  • Design and deliver comprehensive training programs to enhance customer knowledge of the product and the capabilities of employees at all levels.
  • Collaborate with cross-functional teams to identify training needs and gaps in customer experience knowledge and skills.
  • Contribute to the design and delivery of engaging and interactive training materials and resources.
  • Provide guidance and support to training professionals and subject matter experts.
  • Assist in setting the standards for training program design, delivery, and evaluation.
  • Support senior leadership in shaping the customer experience vision and strategy.
  • Contribute to strategic decision-making and drive alignment with the organization's goals and objectives.
  • Stay updated with industry trends and best practices in customer experience training.
  • Assist in incorporating innovative training techniques and technologies to enhance the learning experience and drive continuous improvement.
  • Assist in evaluating the effectiveness of training programs through data analysis and feedback.
  • Contribute to the improvement of training methodologies and approaches to ensure maximum impact and engagement.
  • Collaborate with external vendors and partners to leverage their expertise and resources in delivering high-quality training programs.
  • Work under minimal supervision and lead project teams within the business.

Qualifications
BENEFITS OF WORKING FOR HONEYWELL
  • Benefits - Medical, Vision, Dental, Mental Health
  • Paid Vacation
  • 401k Plan/Retirement Benefits (as per regional policy)
  • Career Growth
  • Professional Development
YOU MUST HAVE
  • 6 years of proven experience in customer experience training or related field, with a proven track record of assisting in the design and delivery of training programs.
  • 6 years of hands on experience in developing training materials and resources.
WE VALUE
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Advanced degree such as a Master's degree or MBA is preferred.
  • Relevant certifications in customer experience management or related fields are a plus.
  • Strong communication and presentation skills with the ability to effectively communicate concepts and ideas to diverse audiences.
  • Knowledge of instructional design principles and adult learning methodologies.
  • Experience in collaborating with cross-functional teams and stakeholders.
  • Ability to contribute to strategic decision-making and drive alignment with the customer experience vision.
  • Analytical mindset with the ability to analyze training needs and evaluate training effectiveness.
  • Experience in managing training programs is a plus.
  • Passion for delivering exceptional customer experiences.
  • A customer-centric mindset and a commitment to exceeding customer expectations.
  • Strong teamwork and collaboration skills.
  • Attention to detail and strong organizational skills.
  • Ability to manage multiple tasks and deliver results within defined timelines.
  • Continuous learning mindset and willingness to stay updated with industry trends and best practices in customer experience training.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here (https://www.honeywell.com/us/en)
THE BUSINESS UNIT
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Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity : click here (https://www.honeywell.com/us/en/company/inclusion-and-diversity)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity :
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

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About Honeywell

Sourced by ZipRecruiter

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell. The Chief Architect for Honeywell Connected Enterprise will lead a team of architects and system engineers responsible for the design of applications and infrastructure that deliver high value outcomes for customers in industrial, buildings, distribution centers, and aerospace vertical markets. The Chief Architect will work directly with leadership, development teams, and offering management to design well integrated solutions that utilize software platforming to encourage reuse and speed to market.

Industry

Furniture manufacturing

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1906

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