Customer Success Training Program Jobs in Bend, OR

SpecialtyCare is dedicated to hiring talented and motivated people who are eager to learn and start a career in this exciting and rewarding field. As a SpecialtyCare EEG Technologist you will be in a great position to grow your career while working with highly skilled physicians and surgical teams in a variety of clinical settings and locations.

Participate in a structured training program that requires successful completion of didactic coursework, development of requisite clinical skill sets, supervised involvement in EEG patient care, progressive demonstration of EEG measurement, application, routine EEG and LTM setup proficiency and commensurate clinical productivity.

• Under supervision, explain test procedures so they are understandable to the patient and family members who are present.
• Under supervision, identify oneself appropriately and make the patient and family relaxed and confident in understanding the role of the EEG technologist.
• Under supervision, measure and accurately apply recording electrodes in a timely manner, according to the International 10-20 Electrode Placement System.
• Under supervision, calibrate, evaluates and adjust equipment, optimizing recording parameters, to acquire salient data and information.
• Under supervision, set-up equipment properly, following biomedical electrical safety checks as needed, assembled with respect to reduction of artifact.
• Under supervision, establish and prepare medical record documentation in accordance with hospital and SpecialtyCare policy.
• Under supervision, keep equipment clean and in proper working order. Communicate and document actual or potential equipment problems to relevant members of the clinical team.
• Under supervision, transfer data between local and network drives for data review and permanent storage when necessary.
• Under supervision, provide physicians, nurses and other clinical staff members with periodic updates and data summaries regarding EEG and patient's clinical condition per facility and SpecialtyCare policies and procedures.
• Under supervision, report critical test results to the neuro critical care physician, nursing staff, and/or supervisor and document this communication according to facility and SpecialtyCare policies and procedures.
• Under supervision, identify and eliminate physiological and non-physiological artifacts in recordings.
• Under supervision, recognize normal patterns, normal variants and abnormal patterns in EEG recordings.
• Under supervision, understand the medical and pharmacological conditions that influence EEG recordings.
• Under supervision, understand the clinical correlations between abnormal EEG waveforms and various pathological states.
• Under supervision, prepare accurate and timely EEG logs, files and work/technical sheets, including a technical description of the EEG with emphasis on clinical observations in order to assist with preparation of a professional report.
• Under supervision, ensure that all required documentation is completed according to protocol established by the customer and SpecialtyCare management.
• Read, understand, and implement all policies and procedure guidelines.
• Under supervision, inform appropriate individuals of inventory level, equipment condition, and general needs.
• Assist physician and other clinical staff members as requested.
• Ensure that supplies are ordered, stocked and available as needed.
• Perform other duties and works on special projects as assigned.
• Live the SpecialtyCare Values – Integrity, Teamwork, Care & Improvement.

Education:

· High school diploma.

Experience:

· Direct patient care experience (Volunteer or Occupational) required.

· Prior experience working in a hospital setting preferred.

· College coursework preferred

Knowledge and Skills:

· Possess good interpersonal skills to communicate with the patient and all medical personnel in the hospital setting, to include but not limited to nurses, physicians and hospital administration.

· Possess good organizational skills and be able to multi-task in a fast-paced hospital environment.

· Understand computer operations and networking sufficient to do basic troubleshooting and report to information technology support services.

· Ability to work quickly and proficiently under stressful conditions.

· Ability to work well in a team environment

· Ability to read and interpret documents such as safety manuals, operating and maintenance instructions and procedure manuals.

· Ability to write routine reports and correspondence.

· Ability to speak effectively before groups of customers, employees and organizations.

· Ability to clearly speak, write and understand English.

· Ability to understand and carry out instructions furnished in written, oral or diagram form.

· Ability to deal with problems involving several variables in routine and/or emergency situations.

· Basic typing and computer skills.

The physical demands and work environment described here are representative of those that must be met by an associate to successfully perform the essential duties of this job, which may vary by location. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

· While performing the essential duties of this job, the associate is required to stand, walk, sit; use hands to grasp, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, crouch; talk or hear.

· Hearing must be normal, with or without correction.

· Must be able to lift and/or move, push or pull 50 pounds or more without assistance.

· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Vision must be normal with or without correction.

· Associates work in hospitals and other business or office settings.

· The noise level encountered may vary from quiet to loud.

· Associates may be exposed to bloodborne pathogens and hazardous chemicals.

· Ability to work a minimum of eight hours per day and longer according to case/staffing requirements.

· Ability to work when needed and be available to work variable hours and shifts (day, afternoon, evening, weekends, holidays).

· Ability to work in a demanding, fast-paced work environment.

Acknowledgements

SpecialtyCare, Inc. (including its affiliates) (SC) is an EEO/AA employer and does not discriminate against any applicant because of race, color, religion, gender, national origin, age, disability, military status, or any other characteristic protected by federal, state, or local law.