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Technical Customer Success Manager Jobs in Oregon

Lively

Technical Customer Success Manager

OR · On-site +1

About the Role Lively has an amazing Customer Success Team that has continued to grow and expand ... Write and manage technical documentation for internal teams and external customers. Skills ...

NICE

Customer Success Manager

OR · On-site +1

The primary goal of the Customer Success Manager at NICE is to work closely with our cloud customer ... Ability to engage in technical dialogue with customers and internal audiences * 3+ years working ...

Franklin Electric

Customer Success Manager

Canby, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Canby Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We will ...

Franklin Electric

Customer Success Manager

Tualatin, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Tualatin Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We ...

Epiq

Customer Success Manager

Portland, OR · Remote

Customer Success Manager - AIPowered Legal Technology We're looking for a Customer Success Manager to help customers successfully adopt and grow with Epiq's AIenabled legal technology platforms ...

Cordance

Customer Success Manager

OR · On-site +1

As a Customer Success Manager II (CSM II) at Cordance, you will manage a portfolio of mid to large ... Product and Technical Proficiency: Understands the Cordance platform and ecosystem deeply enough to ...

Franklin Electric

Customer Success Manager

Tualatin, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Tualatin Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We ...

Franklin Electric

Customer Success Manager

Canby, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Canby Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We will ...

Lone Wolf Technologies

Customer Success Manager

OR · On-site +1

$75K - $85K/yr

As a Customer Success Manager at Lone Wolf, you will own the ongoing success of a portfolio of customers and help them achieve meaningful business outcomes through our solutions. You will serve as a ...

Franklin Electric Co.

Customer Success Manager

Canby, OR · On-site

$80 - $100/hr

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Canby Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We will ...

Typeform

Customer Success Manager

OR · On-site +1

About the Role As a Customer Success Manager, you will be primarily responsible for partnering with ... Ability to breakdown and communicate technical terminology in a non-technical manner * A passion ...

Nuvem

Customer Success Manager

OR · On-site +1

Customer Success Manager (Full-Time Remote, Health Tech) Who We Are: NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations -with a ...

InvoiceCloud

Customer Success Manager

OR · On-site +1

Job Details The Customer Success Manager builds strong, strategic partnerships with a defined group ... Develops technical fluency in client integrations and workflows to guide troubleshooting and ...

Apiiro

Customer Success Manager

OR · On-site +1

Collaborate with Solutions Engineering on complex technical questions, integrations, and ... What You're About * 5+ years in Customer Success, Account Management, or Technical Account ...

Autodesk

Business Customer Success Manager

Portland, OR · On-site

$72K - $128K/yr

... Business Customer Success Manager (CSM) plays a strategic role in driving measurable business ... You will operate within a highly collaborative ecosystem that includes Sales, Technical Sales ...

New

Billtrust US Careers

Customer Success Manager

OR · On-site +1

The Customer Success Manager is a critical role responsible for engaging a portfolio of strategic customers and building each relationship into a mutually beneficial, long-term partnership. You will ...

Trimble

Customer Success Manager

Lake Oswego, OR · On-site

$53K - $73K/yr

Become our next Customer Success Manager (Construction Tech Focus)! Are you ready to drive the digital transformation of the construction industry? We are looking for a creative, proactive Customer ...

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All JobsTechnical Customer Success JobsTechnical Customer Success Manager JobsTechnical Customer Success Manager Jobs in Oregon

Technical Customer Success Manager information

See Oregon salary details

$53.9K

$161K

$204.6K

How much do technical customer success manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for technical customer success manager in Oregon is $161,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,200.00 and $191,400.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are popular job titles related to Technical Customer Success Manager jobs in Oregon?

For Technical Customer Success Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Technical Customer Success Manager jobs in Oregon look for?

The top searched job categories for Technical Customer Success Manager jobs in Oregon are:

What cities in Oregon are hiring for Technical Customer Success Manager jobs?

Cities in Oregon with the most Technical Customer Success Manager job openings:

Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in Oregon as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $161,011 per year, or $77.4 per hour.

Technical Customer Success Manager

Lively

OR • On-site, Remote

Full-time

Posted 11 days ago

Job description

About the Role

Lively has an amazing Customer Success Team that has continued to grow and expand over these past few years. This Technical CSM role requires thorough knowledge of our products and offerings, but also the ability to assist our customers with their EDI or integration setups. With Lively being a cutting edge technology in the benefits industry, we are continually growing our offerings through multiple integration avenues in order to provide the best experience for our customers. You will have the opportunity to grow with these advancements and provide valuable input into the future of the product. As well as work on sharpening your troubleshooting and customer service skills. This role is perfect for you if you have a passion for technology, customer service, and healthcare. 

Responsibilities

  • Become a subject matter expert on customer support topics. 
  • Facilitate and monitor EDI Feeds with new customers and their BenAdmin and/or Payroll providers.
  • Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements.
  • Maintain a high level of customer satisfaction by collecting and structuring customer feedback & working closely with internal teams to prioritize requests.
  • Learn Lively's Employer product functionality and understand the architecture and technical tools needed to help analyze and triage issues as they arise.
  • Write and manage technical documentation for internal teams and external customers.

Skills & Experience

  • 2+ years of client facing experience.
  • Exceptional level of customer support to enterprise customers.
  • Strong project management, organizational, and interpersonal skills.
  • Excellent verbal and written communication skills.
  • Exceptional attention to detail.
  • Passion for technology and being a part of a fast-growing SaaS company.
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Engineering).
  • Skilled at writing feature requests or bug tickets for our product and engineering teams.
  • Basic understanding of EDI Feeds, SFTP, and API's.
  • Familiarity with Salesforce CRM.
  • Experience using Jira.
  • Proactive in your communication style, open to raising and escalating issues internally where necessary.
  • Willingness and flexibility to support high customer volume during our busy Open Enrollment season, roughly November through the end of January each year.
  • Comfortable working with a high level of adaptability and flexibility in a fast-paced environment.
  • You're driven; no one needs to push you to excel; it's just who you are.

If you are interested in applying, please submit your resume and complete the writing exercise below

Applicants must be currently authorized to work in the United States on a full-time basis with no sponsorship needed now, or in the future.

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