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Technical Customer Success Manager Jobs in Oregon

NICE

OR

The primary goal of the Customer Success Manager at NICE is to work closely with our cloud customer ... Ability to engage in technical dialogue with customers and internal audiences * 3+ years working ...

Responsive

Customer Success Manager

Portland, OR · On-site

$85K - $95K/yr

The Customer Success Manager (CSM) is actively involved with and takes ownership of customer relationships, promotes software adoption, addresses customer issues, identifies new business and ...

Franklin Electric

Customer Success Manager

Canby, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Canby Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We will ...

Franklin Electric

Customer Success Manager

Tualatin, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Tualatin Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We ...

AutoStore

Customer Success Manager

Salem, OR · On-site

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated ... You will be responsible for building strong, long-term relationships, providing proactive technical ...

Lone Wolf Technologies

OR

$75K - $85K/yr

As a Customer Success Manager at Lone Wolf, you will own the ongoing success of a portfolio of customers and help them achieve meaningful business outcomes through our solutions. You will serve as a ...

Cordance

OR

As a Customer Success Manager II (CSM II) at Cordance, you will manage a portfolio of mid to large ... Product and Technical Proficiency: Understands the Cordance platform and ecosystem deeply enough to ...

Typeform

OR

About the Role As a Customer Success Manager, you will be primarily responsible for partnering with ... Ability to breakdown and communicate technical terminology in a non-technical manner * A passion ...

-ASG-

Customer Success Manager

OR · Remote

$70K - $100K/yr

Visual Matrix is looking for a Customer Success Manager to own the long-term success of an assigned portfolio of high-value customers. You will drive product adoption, retention, renewals, and ...

Franklin Electric

Customer Success Manager

Canby, OR · On-site

Customer Success Manager Our vision for Customer Success is simple: "We will become an indispensable partner to our best customers -- and make them loyal, raving fans of Franklin Electric -- through ...

InvoiceCloud

OR

Job Details The Customer Success Manager builds strong, strategic partnerships with a defined group ... Develops technical fluency in client integrations and workflows to guide troubleshooting and ...

Nuvem

Customer Success Manager

OR · Remote

Customer Success Manager (Full-Time Remote, Health Tech) Who We Are: NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations -with a ...

Franklin Electric

Customer Success Manager

Tualatin, OR · On-site

Customer Success Manager Our vision for Customer Success is simple: "We will become an indispensable partner to our best customers -- and make them loyal, raving fans of Franklin Electric -- through ...

Apiiro

OR

Collaborate with Solutions Engineering on complex technical questions, integrations, and ... What You're About * 5+ years in Customer Success, Account Management, or Technical Account ...

Trimble

Customer Success Manager

Lake Oswego, OR

$53K - $73K/yr

Become our next Customer Success Manager (Construction Tech Focus)! Are you ready to drive the digital transformation of the construction industry? We are looking for a creative, proactive Customer ...

Purple Rain

Customer Success Manager

OR

... customer success using industry best practises for SaaS - You're the face of our team as you'll be ... technical, billing or general support queries with a smile, - You'll proactively engage newly ...

Purple Rain

Customer Success Manager

OR · On-site

... customer success using industry best practises for SaaS - You're the face of our team as you'll be ... technical, billing or general support queries with a smile, - You'll proactively engage newly ...

Compliancy Group LLC.

Customer Success Manager

OR · Remote

$75K - $82K/yr

Our Customer Success Managers are central to that promise. This is a high-volume, relationship-driven role focused on one thing: helping clients get real value from the program they invested in, so ...

Numerator

$66K - $87K/yr

The salary range for this job is $66,000 - $87,000/year + Bonus As a Customer Success Manager , you will own customer relationships after onboarding and ensure clients continue to realize value from ...

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All JobsTechnical Customer Success JobsTechnical Customer Success Manager JobsTechnical Customer Success Manager Jobs in Oregon

Technical Customer Success Manager information

See Oregon salary details

$53.9K

$161K

$204.6K

How much do technical customer success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for technical customer success manager in Oregon is $161,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,200.00 and $191,400.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are popular job titles related to Technical Customer Success Manager jobs in Oregon? For Technical Customer Success Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Technical Customer Success Manager jobs in Oregon look for? The top searched job categories for Technical Customer Success Manager jobs in Oregon are:
What cities in Oregon are hiring for Technical Customer Success Manager jobs? Cities in Oregon with the most Technical Customer Success Manager job openings:
Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in Oregon as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $161,011 per year, or $77.4 per hour.

Customer Success Manager

NICE

OR

Full-time

Re-posted 7 days ago

Job description

So, what's the role all about? 

The primary goal of the Customer Success Manager at NICE is to work closely with our cloud customer base to ensure high customer satisfaction & enable product adoption, to both preserve customer's reoccurring revenue, & create loyal promoters driving additional business.Performance in the role is measured by retention, growth of contract values, while ensuring assigned cloud accounts become willing references for prospect customers. 

How will you make an impact? 

  • Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed to deliver outcomes 
  • Develop and maintain strong, productive relationships with customers, holding regular success reviews to understand their contact centre operations, business goals, and success criteria 
  • Negotiating contract renewals and maintaining high revenue retention rates 
  • Gain a deep understanding of each customer's environment, identify success gaps and opportunities, and propose solutions that accelerate adoption and business impact 
  • Identifying expansion opportunities by having a deep understanding of the customer's business operations and applying our solutions to provide business impact 
  • Proactively manage customer health, risks, and escalations, ensuring a consistently positive customer experience 
  • Performing periodic Business Reviews 
  • Acting as a strong customer advocate, while maintaining business priorities 
  • Engaging and communicating effectively with senior leaders both internally and externally 
  • Generating & maintaining account health dashboards 
  • Develop and present customized presentations to assigned clients that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and success plans 
  • Contribute to high customer satisfaction and Net Promoter Scores (NPS) across the assigned portfolio 

Have you got what it takes? 

  • Strong background in Workforce Engagement, Quality Management and Contact Centers 
  • 3+ years experience in a customer-facing, role such as Consultant, SaaS Implementation Coordinator, Solutions Engineer, or hands on Customer Success Manager in the Cloud ecosystem 
  • Ability to engage in technical dialogue with customers and internal audiences 
  • 3+ years working within hosted or Software as a Service business-model 
  • Bachelor's degree or equivalent experience preferred 
  • Experience in managing the business aspects for a range of customer tiers, as well as communicating customer initiatives internally with Executive leadership 
  • Demonstrated experience in a fast-paced environment and meeting customer time constraints 
  • Experience working with Gainsight, and Salesforce 

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